Well, my daughter was out at a youth event for the week in Ft Worth, we are from the Rockwall area…read more On Thursday night she called and let me know her 2011 Jeep Wrangler was overheating and steam was coming from under the hood. She was able to get it back to where she was staying that week. I drove out the following day and was able to identify that the radiator had cracked. it was about 10:30am on Friday. I called around to several shops and most were willing to do the work, but couldn't get it done until Saturday or maybe even Monday. This was not ideal. All that changed when I called Don Perry's Garage. I was talking to Donny and he said he could probably get it done that day. I told him I was just passing through and he said he'd definitely get it done that day. He said "cmon down and we'll get you fixed up. I'll pick us up some lunch and you can hangout here till it's done." This is 100% true! So I headed on down and spent the afternoon with Donny and Kelly. We ate lunch together and chatted for a few hours. Hanging out there I got a real behind the scenes look at how they run their business. How they communicated with their customers on the phone or in person was all top shelf. The transparency they shared with their customers is like nothing I've seen in this business. If they made a mistake, they owned up to it. If they could get a better price on a part, they would and then would pass the savings on to the customer. I've got to also give a shoutout to their senior tech James. He's been there over 30 years and knows his stuff! There's a reason they have been in business as long as they have! The reality is, I probably will never need their service again. Our paths may never cross again. But if you need a quality, honest, and fair repair shop in the Ft Worth area, look no further, you've found it! Thanks again to Donny, Kelly, James and the team!

I took my car in for a misfire cylinder and they fixed it. And how I'm paying for is through…read morepayment they're very great. The quality of the service was the best that I could ever ask for. After I got my car two weeks later my light came back on and than went off a week later and than came on after a week that it was off. So that was fun!

Although he did fix a simple problem. I was traveling and did not have tools to do myself. Believe…read moreall the reviews about rudeness, in 45 years of doing business, I have never dealt with someone as bad as this. I am a service technician and have never treated a customer the way he does. He is where every service manager needs to send their techs to demonstrate how NOT to treat customers. BTW, cash only. UPDATE...the business owner replied to this review, apparently he pissed someone else off because I paid in full, money was not even an issue, had to pull cash from ATM next door (because the one in front of the shop is non functional) This is a different customer, I was not rude, I was silently pissed. He did not stop working on else's vehicle to work on mine, after waiting 3 hours with no estimate on time on even looking at mine, I was literary on the phone with another shop a mile away when he finally freed up. The ONLY reason I used this shop is because it was the closest one where I broke down and the lady who answered the phone said wouldn't be a problem. After dealing with this, I would not even go back for warranty work if I needed it.

Chris is unique mechanic, he is a great conversationalist and is informative with everything he…read moredoes to you car. He also works pretty fast so you won't be waiting or have to leave your car like they do for dealerships. I am definitely coming to Chris's auto repair for life!

I am writing to file a formal complaint against Quick Auto Service, located at 305 NW Newton Dr,…read moreBurleson, Texas 76028, for deceptive business practices and suspected vehicle tampering in violation of the Texas Deceptive Trade Practices Act. Summary of Complaint: I brought my 2016 Ford F150 to Quick Auto Service after the check engine light activated and the vehicle began losing power. What followed was a pattern of deceptive practices, unauthorized repairs, poor communication, and what I believe was intentional sabotage of my vehicle to generate unnecessary repair work. Detailed Account of Deceptive Practices: On the initial visit, I showed diagnostic codes from O'Reilly Auto Parts to Alex (shop representative), who suggested the catalytic converters might need replacement at approximately $2,800. He requested to perform a thorough diagnostic to confirm. I left the vehicle near closing time (6pm) with the understanding he would assess it the next morning and call me shortly afterward. Day 2 - Poor Communication and Unauthorized Work: At approximately 10am, I called for an update and was told they were still running tests with a promised callback by lunchtime. After receiving no call by 2pm, I followed up again and was told they were still working with a callback promised within a few hours. After waiting multiple additional hours without contact, I went to the shop in person for an update. Alex informed me he was still working on diagnosis but had already replaced the throttle body without my authorization or prior notification. When I questioned why I wasn't informed before this repair, he claimed "that was part of the deep diagnostic." I reluctantly agreed to let him complete the diagnosis, and he promised to call before closing at 6pm. At approximately 7:20pm, Alex called stating he wanted to run more tests and would call the next morning with final assessment. Day 3 - Continued Delays and Additional Charges: After hearing nothing the following morning, I called for an update and was told Alex was unavailable. I informed the receptionist I would pay for work completed thus far and pick up my vehicle. Upon arrival, Alex showed me a video confirming the catalytic converters were fine (contradicting his original assessment) but claimed I needed two turbos at approximately $1,000 each, well below the dealership price. He stated he test-drove the vehicle and it was drivable but lacked power above 50mph. Discovery of Sabotage and Negligence: I obtained a second opinion, which indicated only the passenger side turbo might need replacement. I purchased an OEM turbo from the dealership for $1,500. When my mechanic prepared to install it, he discovered the throttle body hose was never connected following Quick Auto's replacement--this alone explained 90% of the vehicle's performance issues. Upon further inspection, my mechanic found the downstream O2 sensor had been partially unscrewed and the adjoining cables had been removed from their mounting brackets. After properly connecting the throttle body hose, reinstalling the O2 sensor, and securing the cables, the vehicle ran perfectly with both turbos registering normal operation. Evidence of Deceptive Practices: The pattern of conduct suggests intentional vehicle tampering: 1. Unauthorized replacement of throttle body without customer consent 2. Failure to properly connect the throttle body hose after replacement 3. Tampering with O2 sensor and related cables 4. Misdiagnosis designed to generate $2,000+ in unnecessary turbo replacements 5. Deliberate poor communication to delay customer oversight 6. Test-driving vehicle with disconnected throttle body, creating dangerous conditions Attempted Resolution: When I contacted Alex about these findings and requested a refund, he refused and claimed I should have returned to Quick Auto for repairs. He offered only a possible refund of the $98 diagnostic fee, which he had originally stated would be waived if I allowed Quick Auto to perform the work. Financial Impact: I was charged $579.74 for work that included unauthorized repairs and what I believe was intentional sabotage to generate additional business. I subsequently incurred $1,500 for an unnecessary turbo replacement that would not have been needed had Quick Auto properly connected the throttle body and not tampered with the O2 sensor. However, I was able to return the turbo to the dealership for a full refund. Total refund requested: $579.74 paid to Quick Auto

5 star Needs more reviews!! They did a wonderful job helping pinpoint the problem. Fair pricing,…read moreand they did what most mechanics wouldn't do(BEING HONEST). this was my first experience at quick auto and they told me my car might need a second part but they told me I didn't need to replace it. Earlier there was this lady that told me how HONEST they were and she always comes here because of it. Also I had a leak in the front hood and they washers my interior (engine/ under the hood) and not to mention they did it quick. they can drop you off if you live within 2 miles from the shop. Comparing other autoshops in Burleson others are too expensive or busy. QUICK AUTO SERVICE IS MY GO TO FOR NOW. I finally found a good auto shop I can trust!!

Had work done to our Nissan for far less then what the dealership would charge. Also had some work…read moredone with our other car and was done in timely manner. Colt, is always friendly and helpful. Will be bringing the cars to Hoover for repairs until they close or we move.

100% recommend Team Hoover! Called last week with an air conditioning issue on one of our cars…read moremade an appointment for today. We dropped it off in the night deposit last night and they called us by lunch time with an estimate and we had our car back by the end of the day. They are so quick and get the job done asap. The appointment you make is not just to drop it off like the Ford dealership who holds onto it for a week before they even look at it. If we have a problem they can fix Team.Hoover will be fixing our cars.

I have been using Felts for about 7 years now for my company fleet truck and my personal vehicle…read more This visit was for the water pump that was going out on my fleet truck a 2013 3500 Chevy. I dropped it off around 7:45 as soon as they opened and by 4:00 that afternoon the repair had been made and I was back on the road. Mike and Ruth will go up and beyond to make sure your vehicle is repaired quickly and the job is done right the first time. Even when having to deal with the fleet management companies which can be a headache. If you're vehicle is having issues give Mike and the team a shot at Felts Family Car Care you won't be disappointed!! Thx guys for always taking good care of me!

Reason for the review being so low is because they ask you all types of information and questions…read morethat go beyond a simple alignment and never told me they were not going to perform the alignment as many shops do and im out in about 15-20 minutes total waste of time that could've been avoided . I WAS HERE FOR 1 hour and a half. Never coming back here unfortunately. I personally do not like writing bad reviews for businesses but i want to warn people so they are aware. I went to get an alignment here as it's a local business and wanted to support, however, they did not perform the alignment. Reason for it was bad ball joints. I understand and this is normal procedure and many shops will deny the service for this. But they still decided to want to charge me $80 dollars for "checking the vehicle" the alignment is $120 by the way. After arguing that this was outrageous the lady cordially and correctly did not charge me the $80 dollars.

I needed my spark plugs replaced. They gave me a quote and explained everything that would be done…read more Also had my inspection done. The overall price was reasonable.

The only place In this area I trust. They have worked on 3 of my trucks. Wonderful people and very…read moretrustworthy

Quick response with very helpful seemingly honest answers and a fair rate for the scope of work…read morerequired. Expediency matters when your car is down. Sedrick has been great and seems in Market Value for turnkey services as well.

Oil chg and transmission flush on a 2016 Mercedes Sprinter 3500 van. I couldn't be happier with the…read moreservice. Charlie went over all that he did as well as checking brakes and fluids. Very reasonable price for services. I would use them again in a heartbeat!

The staff at Grumpy Automotive provided excellent customer service. I am from Mississippi and…read moreneeded a diagnostic test to determine the issue with my vehicle. Not only did they perform the diagnostic, but they also fixed the problem promptly and professionally. I truly appreciate their outstanding service and willingness to help. I highly recommend Grumpy Automotive to anyone in need of reliable automotive repair services.

Be careful they will give you a price to work on your car and raise that price by lying saying…read moresomething else is wrong or needed.