My mom is 83 years old and I am trying to take care of her from across the country because my…read morebrother and sister, who live right there, don't take care of her. Sullivan's treated my mom like their own mom. They were patient, took excellent care of her van, and let me pay from across the country. I would recommend Sullivan's 100%!!

From the owner: Full service auto repairs as well as 24hr light medium and heavy duty towingread more

The BEST place to get your vehicle taken care of O'Conner Automotive Palmyra, New York Honest and…read moreReliable Car Service value quality are above and beyond

4 new tires and an oil change. Quality work for an affordable price. Great small business that I…read morewill continue to support and recommend.

Terrible experience here. Paid for the highest level of service and the equipment in the second bay…read moredid not work, nobody in the managers office. No drying feature. Not recommended by me!

best quality wash at the best value price! Got my car clean and shiny and in quick timeread more

The manager is unresponsive. The truck we purchased had so many problems. Terrible serviceread more

This is the worst Company I ever felt with I have been wait for the Attorney General to work my…read morecase. During COVID Trent was the Manager there he price gouged us he charged us way more than the car was worth . He also cheated us on a lease trade in he said he had to pay off 22000.00 for a lease which I don't think is true the car was in perfect shape, way under mikes and it was a lease car. He even back dated papers. If you ever deal with them you better have a lawyer present

I had ordered a steering column from them a couple of weeks ago. It was a great price and I even…read moreoffered to have the tech who was removing it, given a tip to assure they took extra care. I was told that was appreciated, but not necessary. This was ordered on a Friday and I wasn't planning on getting it delivered anytime soon. Imagine my surprise when I found this large box at my doorstep on Sunday. The item was very clean and packaged with the utmost care. This is undoubtedly the best experience I've ever had with a Used parts business.

Saw a newly receive car with all the parts I needed. Rushed there after work to find the bulk of…read morethe front end of car gone. I suspect the valuable parts were removed by their sister company before the rest of the vehicle was made available to the public at the U-Pull lot. Checked out prices for the parts I needed from the sister company and they were excessive. $900 for a used headlight assy that is available new from dealer for about $1100. Does not leave one with a good feeling.

At first, I thought they were just unorganized but now, I understand that they use fraudulent and…read moredirty practices. They make promises that they do not intend to keep in order to get you into a car. I signed paperwork that explained that they will pay the remainder of my lease so that I can get into the Ford sooner. They never paid that. I have the paperwork still but they claim that the contract only covered a "disposal fee" that was less than 1/3 of what was left on the lease. These were the major issues I had with this rotten company: 1) They agreed to pay the remainder of my lease and I have Toyota calling me daily asking for that money that James Ford never sent them. I've contacted the sales person 4 times, the Title Clerk 3 times, the General Manager 2 times, and the finance office 2 times. 3 weeks later, I finally heard back from the sales person telling me that he can't help me and from the GM telling me that they can't deliver on their promise. 2) I got a notice from DMV for lapse of insurance (WHICH I NEVER HAVE HAD) because James Ford never sent in my proof when THEY offered to take care of everything. 3) The Sync doesn't work in my vehicle that they sold me. I tried several times to get them to look at it and fix it and I am either ignored or sent away when I show up. I only bought this vehicle 1 month ago and I can honestly say that I have never had a worse car buying experience.

James Ford ... best place to buy . Fast simple and great selection . Doug and Loiue the managers…read moreget involved upfront , no running back and fourth. Great experience