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Hi everyone! Just want to share my wedding day experience with Toronto Limo Rentals Inc. so that hopefully no one makes the same mistake as us!
We've been in wedding parties who have used their services, and being familiar with their buses we decided to use them for our wedding.
We ordered a 32 person bus to accommodate our big group. On our way to Church, our bus stopped on the side of the road. With many people pulling over to help, we got back on the road, which didn't last long as the bus AGAIN broke down. After a while, we were told to get off the bus and walk. Yep, WALK. Down a busy intersection in my wedding dress! Thankfully we had wedding-goers behind us and my husband and I were able to climb into the back of a car. Many of our remaining bridal party had to walk, or have people come from church to collect them.
After the ceremony, we were pleased to find that there was a new bus waiting for us ... but this bus maxed out with 20 people, and had a stripper pole in the middle, because what else would you want for your wedding day? And the ceiling dripping all over my wedding dress!
When all was said and done, we didn't have enough room to accommodate our bridal party and many had to organize rides to pictures since they didn't have their cars, assuming they'd be on the bus. We were late for church, had 20 minutes to take pictures (we were schedule to have 1.5hrs) and then were even late to our own reception.
I get mistakes happen and stuff is out of control at times, but the customer service is what baffled me. When I initially contacted them after the wedding, their response was that "the first bus they sent us was technically an upgrade"... as if that bus didn't break down. And then when I told them about the second bus being insufficient, they said that the bus could've fit 35 people when we barely squeezed in 20. Even sent pics to prove it.
Overall appalled at the customer service, especially when this was one of the biggest days of our lives. read more