I had a positive and negative experience with this group. My normal electrician was on vacation and he recommended Mike to me.
I wrote to Mike and he responded quickly. He sent out one of his electricians John. Very friendly, very professional. At the time, my kitchen light switch was arching. John said it was a loose ground, 15 minutes worth of work if that. John said he had to bill me the minimum service charge of $150. I paid for it in cash.
The next time I went to use the switch was the next morning and it was still arching. I reached out to John who said, I apologize for that, I think the dimmer switch is faulty. I will make arrangments to come back and replace it.
A week later, John comes back, with a colleague in tow. Dimmer switch changed out. I asked, how much do I owe, I said I would be happy to pay for the new dimmer switch. He said I owed nothing as he should have switched it out on the first service call.
I thought, great guy, honest, trustworthy and professional against his workmanship. Positive experience.
Two days later, I get a text message from his boss. I did not respond as I was taken aback by the request for an additional $150. I reached out to a family member who is a tradesperson and asked how I should respond. His advice was to pay for the dimmer and not the service call.
This is exactly what I said to Mike. His response was, his normal service call is $285 plus HST. The dimmer switch would be $110. I paid.
Transparency is what was missing from this experience. I think if John and Mike were on the same page in terms of customer service and pricing, I would not have taken the time to write this A-OK review but rather a 'Woohoo'. read more