We purchased a home with extensive hardscaping, including a large paver driveway, that required…read moremaintenance. After researching local providers, I contacted H & H Lawn and Landscape and received an estimate of just over $9,300. The representative who met with me initially appeared knowledgeable, professional, and courteous. He described a scope of work that, if performed correctly, would provide many years of reliable, maintenance‑free performance. H & H required a 50% deposit to schedule the job, which we paid in good faith.
Unfortunately, the project deteriorated almost immediately. On the day work began, the representative arrived with a crew of three laborers who were equipped with nothing more than screwdrivers and small hand tools to remove the existing joint sand--an approach wholly inconsistent with the level of workmanship we were promised. As concerns arose, the representative became argumentative, dismissive, and increasingly obstinate whenever I questioned the quality of the work. His conduct made it impossible to continue dealing with him, so I contacted the owner, Mark Hauptman.
Mr. Hauptman assured me personally that he would follow up and ensure the work held through the winter and for years to come. That assurance was never honored.
By the following spring, the newly installed polymeric sand had already loosened and begun releasing from the joints. The sealer applied to the driveway faded rapidly and developed a cloudy, dull white film. Despite Mr. Hauptman's promises--and despite H & H trucks passing our home regularly--not once did he contact us to inspect the work, address the failures, or uphold the commitment he made.
As a homeowner, I was seeking a partner I could trust to help maintain and protect my property. Instead, I feel misled, dismissed, and ultimately forgotten. Letters have gone unanswered. Accountability has been nonexistent. I have considered pursuing small claims court simply to recover a portion of what was lost.
I recently learned that Mr. Hauptman is now a candidate for the local school board. Based on my experience, I cannot support someone who does not keep his word or stand behind the commitments he makes to the community he serves.
This was a profoundly disappointing and costly experience from start to finish.
