Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

No one is there or answers the phone and if you call the number they specifically tell you not to…read moreleave a voicemail. How do you run a business like that?

They deserve no stars!!! The worst.. I brought my running lawn mower in for a tune-up and service…read more I was trying do the right thing! I got it back after waiting for over three weeks covered in grease and oil. I got my mower home and it would not start even after trying to feed it starter fluid. Went back the next day and they were closed!!! Seriously wish I had saw all the bad reviews before I wasted good money. Avoid this place and there lack of customer service!

I recently used Familia for a repair/replace consultation for an ageing LG dryer. Matteo was…read morereally great. He kept me informed as to his arrivial time and was here within the promised window. He made sure I understood the issues and the repair costs and guided me to a replace decision..even though a repair would have been better for him money-wise. I will definitley use them again and recommend them without reservation.

We were having issues with our washing machine... we were able to find Familia Appliance Repair…read morethrough online search.... Mateo was responsive, after explaining what issue we have been having, Mateo tried to help me fix the issue over the phone before he came out to our home. We scheduled for the following day, When he came, he was very knowledgeable about the issue with the washing machine and fixed it in no time. I definitely recommend Familia Appliance Repair!

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

Immediate response to email from website gave instructions on how to prepare for the service call …read more Was late but answered phone and informed me of delay. Was all business worked 2 hours no breaks and resolved the issue.gave detailed explanation and was transparent on possible further repairs. Top notch service and I felt price was fair considering that we would have lost the equivalent if food was ruined

Finding a trustworthy and skilled appliance repair person is like trying to find an honest car…read moremechanic: brutal. But somehow I was lucky enough to find this place. I called them when my Bosch dishwasher gave the dreaded E15 error code. They gave me an appointment surprisingly fast, and the technician Ernie arrived exactly when he told me he would. He explained everything to me and showed me what was going on, and the cost of the repair was very reasonable. Ernie actually had to order a part and return a second time to install it, and I can't say enough great things about how professional he was. He called me the day before to confirm the appointment time. He showed up on-time. He was efficient. And he had a very easygoing demeanor. My dishwasher is working great now, and I'll be calling this place from now on for all my appliance repair needs.

Perfect. An actual human being responded quickly to set up an appointment the next day (Saturday)…read more Technician was personable and professional, arrived right on time, confidently diagnosed the issue, and swiftly completed the job (oven igniter and wiring repair). I would absolutely hire them again.

Adam was great: Prompt, polite, professional, capable, clear, and successful. Thank you!read more

Will Bueno Fixed my microwave and my refrigerator…read more Microwave started tripping the fuse and he not only diagnosed the issue but also carried spares to fix the issue. Refrigerator had a malfunctioning water dispenser. Will is very patient and trustworthy. Repairs take time, patience and a steady hand and Will has all. PS: Will is also Vaccinated and wears a mask while servicing his clients which is very important in these times.

When my refrigerator stopped working I called around and was given a two week waitlist. When I…read morecontacted Will Bueno I had an appointment the same week. Will was so wonderful and assessed and fixed the problem so quickly and so professionally I was ecstatic. He was able to fix the problem on-the-spot with the parts he had with him. He took such great care of everything from taking the refrigerator apart to putting it back together perfectly. He gave me every option in the book to pay and I was happy to do it because I felt like the work was so well worth it. I would call Will for any appliance malfunction for now on. Completely recommend him without reservation.

Great service - good communication and pricing. Technician was knowledgeable and friendly. A+read more

Our service was great! He replaced a part to fixing our dishwasher and he let us know that if…read moreanother issue arises that it could be another issue. We loved that this service could come during a weekend as a convenience for us working people.

I used their service to repair a dryer. They came highly recommended. At first the communication…read morewas rocky like they didn't return calls when they said they would, but Mike was great professional and fixed my dryer quickly and we are very pleased with the work

Refrigerator repair. an appointment was made for today for between 4-6, no show and no call back.read more

I used them to fix the dryer in my property in MA for my tenants…read more They are competent, down to earth, quick, efficient, honest and very reasonably priced. Highly highly recommend!

Had a great experience working with Jon on an appliance repair. I turned to Yelp since the service…read morecharge from the appliance manufacturer would cost $120 before labor and parts, and the first available appointment would've been one week out. I decided to call Sam's and fortunately they were able to schedule an appointment quicker and the trip charge cost a little less than the manufacturer's quote. The communication is great. Jon called us shortly before arrival and was very respectful from start to finish. He had a mask on the entire time and didn't leave any mess for our project. He was clearly experienced and answered our questions. He provided a quote for the repairs and said the quote would be valid for 30 days. Overall, I'm glad to support local business and highly recommend them!