My review is about their billing/documentation practices, not the clinical care. I had ongoing…read morebilling issues with this office. I received multiple bills with inconsistent balances and no clear date-of-service explanation. Staff could not provide coherent accounting, and at times said to "ignore" invoices. My requests for clarity went unresolved, and the practice later terminated my care while claiming the issue was my fault. The Director of Billing was condescending in phone calls would not allow escalation of improper conduct to owners of business, or owners were part of the problem and front receptionists always rotating and never knew how or who to address issues to, all this prompted a complaint to the Kansas Dental Board. Would not use this company, one problem after another

I had a great experience today at my consultation with Dr. Smith and staff in Lawrence, KS…read more Everyone was very pleasant to work with, and Dr. Smith took time to explain everything in detail, making sure I understood what was happening with my teeth, why it was happening, and all my options moving forward. I did not feel at all rushed, I was able to ask any questions I had, and he even followed up with me later in the afternoon after reviewing an X-ray they had taken to explain a possible issue with one of the roots of my tooth. I would definitely recommend Southwind Periodontics and Dr. Smith to anyone needing specialty dental work!

Michel Dental in Topeka, KS is by far the best dental facility I've ever dealt with. The people…read moreare friendly professional and well-trained. A large practice, Dr. Michel manages his operations extremely well. Very pleasant offices, and people, actually make going to the Dentist a pleasure. Try it! You'll like it!!

Go to FOX Dental, you wont regret it and will thank me later…read more Issues started with a couple crowns not being right which are still not right. Family friends children departed also due to incorrect crowns, which this office strangely has you sign contracts for the warranty on them so you cant leave. Over the years spent well over $6K with this office and was about to spend another several thousand $, but thankfully woke up and will spend that with a dentist who is more focused on great experiences rather than $. I began to notice this $ focus about the third cleaning when the hygienist constantly tried to upsell me. I had to switch hygienist it was so annoying, plus she was very aggressive on my teeth. Second, when asking questions on billing, the front desk lady Mona had a temper tantrum in front of customers. Final draw was when I went in for a service and was told it would be no charge on "3" different occasions, one while sitting in the chair. Next week, got a bill. Called to discuss it with Kelly who only returns calls when, you guessed it, $ is due. All that came of that convo was disregard of being told there would be no charges and repeating argument that all services are ran through insurance and the bill is due. All around poor experience, poor attitudes, lack of knowledge of crowns, and $ over customer experience.

I have searched years for a dentist I trust and am comfortable with. Dr. Dufner always makes me…read morefeel comfortable, he explains exactly what needs to be done and walks me through the process. I always ask for the Nitrous Oxide to help with my anxiety, he also has message chairs to help with relaxation. His staff is friendly and very knowledgeable. You don't ever have to wait in the waiting room for more than a couple of minutes. He has a nice facility and updated equipment and technology. He has completely redone my mouth, fixing old fillings and cavities that have accumulated from my fear of going to the dentist. I now live in the Kansas City area and drive to Topeka for appointments.

Decent dentist. Very Poor office staff. Estimate of service cost wasn't even close…read more Huge out of pocket. Won't go back.

My mother's experience with Topeka Oral Surgery was one of the worst medical encounters we've had…read more I was in the room for the entire extraction. The dentist was rough and impatient; my mother was making noises from pain and clearly distressed. I stayed quiet to avoid escalating the situation, but the lack of compassion and gentle technique was obvious. During the procedure an assistant walked in from another room without gloves, handed the dentist an instrument, and he immediately placed it in my mother's mouth -- shocking and completely unsanitary. After the extraction my mother was left in severe pain. The assistant told us she had sent the prescriptions for pain medication and antibiotics, but when we went to the pharmacy nothing had been submitted. We waited in the parking lot for over an hour until the office returned from lunch and finally sent the scripts. This delay and the poor communication showed a dangerous lack of urgency for a patient in pain. Additionally, they kept my mother's original partials and never returned them despite requests. Given how unprofessional the process was, I have reason to suspect those partials may be reused or resold -- which would be both unethical and unsafe. These offices appear to coordinate with Michel Dental next door who referred my mother to them; my mother later received dentures from that practice that did not fit at all (oversized upper plate, uneven and painful lower plate). The combined experience felt exploitative and disrespectful. This was negligent, unsanitary, and deeply upsetting. I strongly recommend seeking care elsewhere -- find a provider who values hygienic practice, clear communication, and basic respect for patients, especially seniors.

If you must brave oral surgery then you would do well to visit Dr. Spear's, Topeka Oral Surgery…read more Usually a visit to the dentist for oral surgery is a somber experience but not here. There classic rock wafting throughout the office as you're greeted by a team who wrote the book on customer service. When you walk in to the room where you will meet the dentist, you will immediately notice the pastoral landscape from the giant picture window. The experience was pleasant even when i was numbed with three needles. Dr. Spear has a sharp but delightful sense of humor and there's no need for laughing gas when you have a Dentist with humor like this. Meg, his dental assistant is wonderful as well as she will reassure you all throughout the procedure. When it was finished a saw another assistant through the picture window feeding the wildlife as i stared through the big glass window. Squirrels, rabbits and birds were being cared for and you will be too. Cheers!