My experience with Top Turf started off on a somewhat positive note, but it quickly spiraled into an absolute nightmare. Initially, the company appeared professional and competent, but their true colors were revealed when I tried to speak with the owner about a concern I had with the way the turf had been pitched.
What followed was a display of extreme rudeness, egotism, unprofessionalism, and an utter lack of accountability.
At first, the installation process seemed to be going well, and I had high hopes for the final result. However, mid project I noticed that the pitch was causing major flooding and puddling of water, it was a significant issue. It was uneven, and simply did not meet the standards for which I agreed to have the turf installed nor what I had expected. Concerned about the quality and error in the work, I approached the owner to discuss the matter.
To my shock and dismay, the owner's response was nothing short of appalling. Instead of addressing my concerns with professionalism and a willingness to find a solution, he dismissed my complaints outright. His arrogance was palpable as he tried to belittled me and claimed that the issue was inconsequential. His message read like this :
"The pitch and grade is fine. Theirs is nothing wrong with the work we did. We are professionals at what we do with many years experience. Iam not redoing the work or lifting anything up, i expect approval from you today when we Finnish on-site with the guys and a payment today as well." WORD FOR WORD OF HIS reply ! Never once had I asked him to lift the work, never once had I suggested not paying him, never once would I have expected such push back - unless of course ....from someone who doesn't know what they are doing and when approached with a situation he addresses it with defiance and restrictions due to their lack of knowledge and professionalism.
It was abundantly clear that his ego was far more important to him than maintaining a satisfied customer base.
Not only did the owner display a complete lack of empathy, but he also lacked basic communication skills. When I attempted to explain the problem and express my disappointment, he interrupted me, spoke over me, and refused to let me finish my sentences. His dismissive and condescending attitude left me feeling unheard and invalidated.
Adding insult to injury, the owner demonstrated zero accountability for the subpar work performed by his company. Instead of acknowledging the flaws in their installation and taking responsibility for rectifying the situation, he chose to place blame on me, suggesting that I was being overly picky and difficult. This level of unprofessionalism was truly astounding and indicative of a business owner who prioritizes his own ego over customer satisfaction.
Of course, I never refused to pay him or even suggested such I was looking for solutions and not the disgusting behavior I was confronted with.
In light of my experience, I strongly caution anyone considering working with Top Turf While they may appear competent initially, their true colors shine through when faced with any concern, criticism or suggestion The owner's rude, egotistical, and unapologetic behavior, coupled with a lack of accountability, is unacceptable in any professional setting. Spare yourself the frustration and disappointment and seek out a turf company that values its customers and takes pride in delivering quality workmanship. It's better to pay more and get someone who knows what they are doing rather than one who just claims to know and really doesn't ! read more
