This company is a MONSTER! Great service, 2nd to NONE! Very professional and on point from start to end product. read more

primarily dealt with Furmin and Alex. At the beginning, communication was good and they seemed responsive and helpful. Unfortunately, once the project moved into the scheduling and installation phase, the experience became extremely disappointing. The quality of the installation was poor. The carpet edges were not finished properly, and the bullnose trim on the steps was installed very poorly. The workmanship did not meet basic expectations. What was most frustrating was the lack of accountability afterward. Once corporate payment had already been processed, communication completely stopped. My calls and text messages were never returned. Good contractors stand behind their work and maintain communication even after payment is received. Unfortunately, that was not the case here. Based on my experience, I would not recommend this company. Go to the Hard Rock in Bayside so you can see their work first hand. read more

Good guys very fast and easy to work with, ask for the Home Depot team! Best service in the business read more

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The best in the business, they made it here to New York. Great service, ask for Fermin the main man for the grass, always first! NEVER LAST, veteran owners read more

Terrible customer service! Monster Grass has been a headache since the beginning. We hired them to replace our concrete driveway. As you can see in the photos, after pouring it turned blue (June 2022), they said we had to wait for it to dry, it never fully went to concrete color and we started getting cracks. They put a thin coat over the driveway, but the cracks came back out. They are not surface cracks they go all the way down. They said they would fix them. Fast forward to September 2023 they started filling the numerous cracks so we have a brand new driveway with cracks with filler, and they said they are not going to do anymore. Now we have to pay thousands more to recoat and seal a brand new driveway that we already spent a huge amount on 18 months ago. DO NOT RECOMMEND!! Facts: The concrete was chosen by Monster Grass, see the text messages below between Monster Grass and my husband, where we ask for a quality concrete company because your original concrete supplier was not available for months. YOU are the one that offered to use TJ Pavement, which you said you use most of the time!!! It's all in the text messages that we have between your company and my husband!! Stop trying to blame us for your incompetence!! We are the customer and we hired and paid you for quality work, which we did not receive!! read more

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Best of the best , don't go with the rest . Monster grass was on point . Thank you to Alex for bringing the game read more

Monster Grass and Turf - Baby - Artificial Turf Near Me - Miami, Florida

We just did our pool deck with Monster grass and it looks incredible . They were very professional from start to finish . They helped us figure out the design and made the necessary changes based off of what we needed. The work there team put in vs the cost was well worth it . In my business we have a saying "Do more than is required " and I guess Chris and his team live by that same principle. Very impressed by the work they did and more impressed with how they did it . Highly recommend to anyone that doesn't want to screw up there project trying to figure it out yourself. read more

Monster Grass and Turf - Pool Deck - Artificial Turf Near Me - Miami, Florida

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they had an appt to arrive at 12:30pm; i rearranged my entire schedule to be there for appt. They text me at 12:20 pthat they are arriving an hour late; then they tell me that they aren't arriving today at all because they said i didn't immediately respond to their late text. i replied at 12:26 when i can inside to check my phone for if they were lost. I asked the customer service phone rep if I would be offered something type of discount and she said no.. then tells Me that it's okay that they cancelled 5 minutes before appt. I replied that it wasn't okay; that i respect their time and they should respect mine . They seem very disorganized with scheduling which leads me not trust in giving them a deposit. read more

Very detailed in work and efficient. Fermin was very professional and quick to install. Also, always available for any issues. read more

Monster Grass and Turf - Turf - Artificial Turf Near Me - Miami, Florida

I hired these guys to fix a turf job another company did. When the sales man Alex came through he made all sorts of promises and said fixing the issues at hand EX:"weed barrier, elevation and draining issues" will be a piece of cake and will take no more then 1 day to complete, Typical salesman will say anything to get money out of your pockets. My backyard now has extreme flooding issues due to the PVC pipe angled UP instead of Down so all the water is coming back up instead of leaving the backyard. Of course at this point they are paid in full so talking to them at this point is like talking to a wall. I explain to Alex everything he acted like a total Toddler and said the party has ended there is no warranty tough luck, you'r on your own. I called the owner Fermin complained about Alex, Fermin was a gentleman he send over Kirk another gentleman to deal with but there not installers. They did send there installers to try & fix the drain issue The problem is there installers aren't experienced to install drains. they all said if our installer can't fix it, it is what it is we are not coming back. I have never dealt with a company where they take on a job and when things aren't put together properly and you call them out on it they freak out and bail on you. I looked at there IG they have a whole marketing post about flood in Florida yet they couldn't even fix my issue. If I can reverse time I would have never hired them. If you do hire them after reading this GOOD LUCK to you pray to G-D and steer clear of there TODDLER salesman who will 100% bail on you if you call him out on bad work. read more

Monster Grass and Turf - Artificial Turf Near Me - Miami, Florida

We have been looking for a reputable turf company for months in Ft Lauderdale and finally found it with Monster Grass. You can definitely tell the staff is professional and accommodating, you actually feel like a customer again. The product, quality and warranty is very good and the prices are still very affordable, which I can't say for many other companies in the area. Family owned and you can sense the desire to make it right. Carmen and Ben were on time, on budget and didn't make excuses, and worked with us every step of the way. We couldn't be happier with their service, guidance and support. Give them a try for all of your turf, and as I found out concrete needs (driveway) as it relates to your turf, you won't be disappointed. MikeB read more

Aweful! Aweful! Aweful! After a very bad installation Fermin and his crew did more damage with botched patch job. They are not honest, do not follow thru, and cut corners. Pay a little extra for a more reputable company and do your research read more

Excellent job by the NYC team in the Bronx. Fermin and Alex were very nice and professional, green grass was nothing short of amazing- thank you for a job well done gents... read more

Horrendous sums it up in one word. The final state of this installation was horrible and is still bad to this day. Monster grass did the initial installment in January 2019 it looked good when they left. However, after a few weeks when all the excessive sand washed away the finishing borders were exposed with jagged edges and areas with no borders to contain the sand. They did not put down any type of weed blocker. There is non-stops weeds growing. I would've gladly Paid extra for a weedblocker add-on. Time for the poor customer service. After identifying the poorly installed border I first contacted monster grass In March 2019 with photos of the install. It took them over a year to come make the repairs. This past March 2020 and they didn't fix everything discussed and used a crappy grade of concrete. So now I have a mismatched border. To sum it up very slow response and if I didn't keep calling this would've never gotten "fixed" I am going to have to chip away the concrete around the entire patio and redo it myself so it can look good. I pretty much could've grabbed some guys off Biscayne and directed them to do a better job than so called professionals. read more

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Couldn't say more positive things about this company! Carmen was super quick with getting my estimate done and the job was done in the time that they said it would be and it looks great!!! Thank you for making this process so easy from start to finish!!!! Definitely recommending to all my friends! read more

Monster Grass and Turf - Artificial Turf Near Me - Miami, Florida

Did the installation within one day, friendly laborers, great attitude, as a business owner, I understand collecting can be a pain, so I even paid 100% in advance, had a small defect I noticed after the work was completed, I notified, the sales rep and received no response read more

Monster Grass and Turf - Artificial Turf Near Me - Miami, Florida

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Paid over 20,000 for our concrete blocks to be uneven, to not drain correctly, some flood while others drain. Our patios screens to be ripped and left open, 0 cleanup once their job was done. Piles of rocks just swept into the corners of the patio. All my patio furniture, pool toys, anything that was in the backyard is covered in concrete soot. Patio screens also are speckled with globs of concrete. They also left trash in my driveway they claim is not theirs (like I had a pile of dirt & rocks, discarded rolls of turf and other rocks in my driveway beforehand?) Wouldn't recommend. read more

My back yard needed a redo thanks to monster grass it was possible! They were friendly and efficient. I will be referring them to my family and friends. Thanks again for your great work. read more

Monster Grass and Turf - In love with my new back yard. - Artificial Turf Near Me - Miami, Florida

My job was rather small but I wanted to have it done right, so I hired Monster Grass. Fernando responded to all my calls and messages even during a holiday (he was working that day). The installation was spotless, quick and professional, my little grass spot by the pool looks awesome! They closed on Sundays but Jesabel, the owner, call me back to answer a question I had. NOTE they are very busy so reach out to them with enough time Highly recommend this business. read more

This company acts as a criminal enterprise. They committed to installing my grass in one day. Instead they removed the wrong surface and called me at 10:00pm after they were supposed to finish same day, STOLE my current grass and demanded full payment before even an inch of grass was delivered. Monster Grass North Dade are CRIMINALS. I formally demanded they bring back the grass they stole and they refused. The owner Jesebel will lie to you and say they will complete the work, then they send someone out for an hour of "work" and demand for you to pay for 90% of the job. The terms per the checkout link say NET 30, meaning 30 days to pay upon completion. DO NOT BY ANY MEANS FALL INTO THE TRAP OF PAYMENT AFTER DAY ONE WHEN THEY STOP BY FOR ONE HOUR, STEAL FROM YOU, THEN DEMAND THE REMAINDER OF MONEY BROUGHT IN CASH TO THEIR OFFICE, WITHOUT SEEING AN INCH OF GRASS. They should be called Monster Dirt and Steal, as this is what you will be left with when they are done. IF ANYBODY IS CONSIDERING HIRING THEM, FEEL FREE TO REACH OUT TO ME FIRST and I will share my store. Don't fall into the same trap I did. Update: They are now threatening a lien and court. Clearly they are misguided and they don't know how this will backfire, and they will be paying for my mortgage on top of the company I hired to clean up their mess.. RUN FAR FAR AWAY from this company. On another note, It appears the owner has been sued previously by another client. I find it quite curious that a person with the same name in the Miami area is a convicted drug runner. Just google his full name. Ask yourself, is this someone you want to trust your home and investment wit read more

Monster Grass and Turf - This is the work they did then demanded payment in cash to their office - Artificial Turf Near Me - Miami, Florida

Awful company! Should not be trusted to do pet turf! One franchise dissolved...Jesabel said oh we will make it right! Fermin said no patch job Melissa...yet u can see my pics read more

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Please see my original post and my updated post. Original Post: I do not recommend. I kept calling for a quote and Fermin would often not reply. When he did, he would say he would call back and he never did. It cost me a week in time (which was very important because I needed to get this done in time for my daughter's party). Needless to say, I went with another company and that company was amazing. Update: Fermin ended up texting me. And he apologized. I appreciated it. The fact he took the time to reach out and apologize meant a lot. Even though I can never get the time back, I understand people all make mistakes. No one is perfect. I guess the way to prevent these mistakes in the future is to explain to a potential customer that the company is currently tied up or have a staff member handle the booking. I appreciate Fermin reaching out. And for that reason, I updated to 2 stars. 2nd Update: Fermin also promised me courtesy maintenance in a year or two when it may be necessary to do maintenance. I appreciated him offering this. And I will definitely keep this in mind. The fact he reached out means a lot. read more

We had a very good experience with Monster turf the price was competitive and Abel was very responsive.

They are working to fix some problems at our commercial project, we are looking forward to launching it and having the grass be a focal point. We will keep this updated. read more

Amazing experience! Alex is super responsive and explains every step of the process from start to finish. In comparison to other companies, his communication and delivery of work is a stellar standout! I highly recommend Alex and Monster Grass for your next project. Looking forward to doing the backyard next. read more

We personally had a great experience with Monster Grass! We referred them to a few of our friends, and they are very timely with their follow up for potential customers. Their pricing is fair and they are clear about what you are getting. The gentleman that we worked with, including, but not limited to Fermin, Ben, Alex and Carlos we're all readily available and communicative. Even after the job is done they want to make sure that we are satisfied customers and their first follow up is second to none. Thank you! read more

Absolutely loved their work. My wife and I were looking for an affordable option for our new business location and we are so happy we went with Monster grass and turf. Very prompt response time and was even able to come out to give me a quote the next day. Easy install process and stress free which is what we wanted. They were here on time and were able to finish the yard within a few hours, Would definitely use their services again and recommend then with everyone that need turf in the future also. read more

The installation was ok even if they destroyed the natural grass that was not supposed to be replaced. This because they did not want to bring in the materials using the drive way on the back of my property . After 8 months some of the artificial grass sections started separating where they connect to each other and it took me 4 months of weekly phone calls to have them return and check the problems. They only repaired 2 issues out of the 6 I have. They don't stand by their installation warranty. I would not recommend them at all. read more

Amazing work down! The team was very helpful. They had great communication throughout the process. Thier installer Ortilio and sales person Huby were great to deal with. FIVE STARS!!! read more

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I had an area of my backyard where grass wouldn't grow as it's under a huge avocado tree. Someone suggested to look into artificial turf. I called over 6 different companies to compare. Monster had the best price plus really good customer service. Although it was a small job, they even rushed it in time for a party I was hosting. They showed up on time and did a great job on the install. Highly recommend! read more

Best in the business! I received several quotes from the top companies who offer artificial turf and Fermin of Monster Grass not only had the best product but also the most competitive pricing. They cleaned up and leveled off our whole backyard, did layers of rock and sand almost like a fence shui garden and then finally laid the turf. The whole process and very cool to watch and their entire team was very knowledgeable and friendly. The yard looks amazing and my whole family loves to spend time outdoors. I would definitely recommend Monster Grass to anyone considering artificial turf. Great for kids, always looks beautiful and feels a lot cleaner that walking in grass and dirt. read more

Monster Grass and Turf - Monster Grass - Artificial Turf Near Me - Miami, Florida

We have been researching artificial turf for some time. This one is the winner. It looks so real. They add the look of dead grass (brown) and weave it in so nicely. It is soft and porous for the rain to percolate. They arrived on time, big plus on punctuality. We are happy. read more

A follow up to a previous review I submitted regarding the long awaited repair to my yard and golf putt. The repairman was supposed to show up on Saturday morning and was a no-show and a no-call. I finally received a call from Alex later that evening stating that his repairmen were indisposed and unable to tend to my property and he sent his regards and promised they would be there the following day. The two repairmen showed up the following day and finally fixed all the issues I've been having with the grass for the past year and half. It definitely took a long time to fix the issues we've requested to have fixed, but it was finally completed. I guess it all depends on who you speak to, to get the situation resolved. Thank you read more

I hired Monster Grass to do a turf and mini golf course install for a client of mine. They had come recommended from a friend and I couldn't have been more pleased with their work. Not only is their work amazing, but they are also very reasonably priced compared to the other quotes I had received. I highly recommend Monster Grass without reservation! read more

After researching and quoting with three different companies we chose Monster Grass! We chose them mostly because of pricing, and also for the reviews and Instagram pics. We couldn't be happier with their work! They did aboce and beyond of what we requested. Kirk was very patient and present through the whole process, from picking the grass to installing the pavers. Now my kids can play in a beautiful and safe backyard! Thanks Guys!!! read more

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Just finished our back patio in our new townhouse, the area was small and had grass, we wanted easy upkeep - not more yard work. The Monster Grass and Turf team gave us a great quote and delivered on time, super professional. We are very happy with the results! Tue yard even looks larger!Here are before and after pic read more

Monster Grass and Turf - after - Artificial Turf Near Me - Miami, Florida

After looking around with several companies, I was very pleased by the knowledgeable staff of monster grass. Not only did they help me finalize my ideas, they truly executed the vision beyond my expectations. Extremely pleased! I would highly recommend them! read more

Never answers calls. I've waited for the owner to respond various time to an estimate. Is a shame as he was recommended by a friend of mines. Bottom line I must move on, if owner himself doesn't mean business what else can you expect of the company read more

Left various messages they call back and change the appointment dates, they reschedule and never called back to confirm date or time. First impressions go along way. read more

Fermin and his team did an amazing job with my turf! It has held up wonderfly. I appreciate his honesty and fair pricing! Definitely have recommended to various people who have been happy with his work as well! Thanks so much guys! read more