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    Top Trucks

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    13 years ago

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    Fred Beans Ford of Boyertown

    Fred Beans Ford of Boyertown

    (40 reviews)

    This review is for the service department. (already reviewed the sales department) I purchased a…read moreused CPO ford Taurus limited. car is great. so I'm going through the manual, trying to figure out all the tech gizmos. when i went to try out the USB ports there weren't any! they were ripped out. car was a previous rental. i guess the clowns that rented it tore out the USB's for themselves! unbelievable. so anyway i call up the salesman (Mike Cudzil) told him about the situation. he made an appointment with the service department. Brandon was my service tech. brought the car in. they looked it over. ordered the part. was to come to come back when the part came in. in and out in no time.. (somehow, someway, we all missed seeing that the USB's were missing. myself included. so came back. Brandon was out. so I dealt with Mike. from Brandon's team. both were very nice and knowledgeable. they get the part installed. I'm up and on my way in no time. I thought for sure I was going to get some song & dance about...well you've had the car for awhile now. we don't know what you could have done with it. no, none of that. they just acknowledged the fact the part was missing. ordered a new one. installed it. no charge for anything! everything was beautiful. the service department here is a pleasure to do business with. I have only good things to say about Brandon, Mike and Mark the service manager. I just wish they were closer to me. all this took place while this corona virus was taking place

    Was there today to meet with Alex about purchasing a vehicle. He was awesome! Made the process…read moreeasy. Everyone we met there were very professional and efficient. Couldn't recommend this place if you're looking to buy a new or used car.

    Conicelli Hyundai

    Conicelli Hyundai

    (205 reviews)

    Everyone was vey courteous and helpful in answering all our questions…read more The finance and sales teams explained all the options and warranties available

    My experience at Conicelli Hyundai was nothing short of a nightmare, and most of it came down to my…read moreservice advisor, Ruthann. I purchased a 2024 Hyundai Sonata N Line in October 2025. Not long after, I had an intermittent check engine light, a warranty trim concern, and needed an oil change. Even getting service scheduled was a hassle. I was told they "weren't accepting new customers," which I had never heard of. Shaun, the Assistant Service Manager, was the one bright spot early on. He stayed polite and professional even when I was understandably frustrated, and he managed to fit me in. At the first visit, they did the oil change, said they couldn't replicate the check engine light, and ordered the trim piece. A few weeks later, I returned for the trim appointment and the check engine light came on again. I told them at drop-off, gave them the code, and even had photo/video evidence. I was told there were no loaners, so I rented a car. The next day, I got a call, not from Ruthann, but from Tim (the Service Manager), who arranged a loaner because my vehicle needed additional time and parts. From there, the communication and follow-through fell apart, and Ruthann was the reason. I was promised updates that never came. Calls weren't returned. I went in person and found my vehicle sitting in the front customer lot, partially disassembled, with the cowl removed and the engine area exposed. Ruthann gave me vague, confusing explanations about what was happening and assured me it wouldn't be left outside like that, yet it remained outside in that condition. After about a week and a half, I was told my car was ready, but they again said they "couldn't replicate" the check engine light, despite the code and evidence I provided. I was told to "bring it back when it comes on." A few days later, I noticed my windshield washer fluid no longer sprayed right after they had the cowl removed. I checked the reservoir myself, filled it, and clearly told them it was full. I brought the car back, and Ruthann called me at 9:00 a.m. the next morning claiming the washer fluid was "just empty," that they filled it, that the check engine light was not present, and that everything was "normal operation." That was not true. When I came to pick up the car, I tested the washer sprayers in front of her and they did not work at all. Ruthann still insisted it was "normal operation" while I was literally demonstrating the opposite. That level of dishonesty and dismissal was beyond insulting. Tim came out, had me pop the hood, found a disconnected washer line, and fixed it in about 10 seconds. At that point, I was frustrated to the point of tears because after three visits my car had more issues than when I first brought it in. Weeks later, the check engine light returned again. I brought it in immediately, and this time the same code I had been providing for over a month finally showed while they had the car. They replaced all four fuel injectors, and I do appreciate that. But again, no one called to tell me it was ready. I had to show up a week and a half later to find out it had been finished. Now I hear what sounds like something loose when I make sharp turns, which is extremely disappointing after all of this. Shaun and Tim were courteous and genuinely helpful, and this is not directed at them. Ruthann, however, was consistently unprofessional, dismissive, and unreliable, and she repeatedly gave me information that was simply not true, including telling me the washers were working when they clearly were not. That pattern is what made this experience such an exhausting mess. I'm glad this is finally behind me. I would not recommend Conicelli's service department based on how this was handled, particularly the ongoing communication failures. Tim was the exception, and I'm grateful for his professionalism and willingness to help when Ruthann repeatedly failed to do so.

    Top Trucks - car_dealers - Updated May 2026

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