Had my heating system partially break down in Nov 2025. Had a friendly service technician come by,…read moregave me some options for repairs, and told me I had to pay half the estimated cost to get the parts. I was emailed a receipt immediately from his phone while he was in my house, so I assumed everything was above board. Waited several weeks after the cash was checked, made multiple calls over several months asking for updates with the response that "someone would get back to you soon." Sent two emails with the last one asking for my money back, still haven't heard anything. Notice the owner of the company responded on here once a few years back and that someone had a similar problem just last year, including a technician asking for half the payment upfront. I tried to be patient and was willing to hear them out as to what could cause a delay but I can't do that with zero information, so I decided to share my experience publicly. (Note: I don't know why Yelp is saying I live in CA, I live in MA.)

Mike showed up on time. Told me my options with a kitchen fauset. Elected to go to Lowes and…read morepurchase it to save some $. Said he would return the same day to install it and he did. Very professional and quick. Satisfied with the job he did.

We had a problem with our heating system and needed a a new circulator pump. The company sent us…read moretwo excellent, professional and friendly technicians who did an amazing job...Arden and David!!! They did an great job and left our basement in pristine condition. So very knowledgeable and explained every detail. We also had the pleasure of meeting Sam a few weeks later on a follow up visit and he was so friendly and amazing also. We highly recommend this fabulous company!!!

We just had a mini split installed in our new sunroom. Eric came out quickly and early in the…read moresummer to give us a fair quote And we were able to schedule our install easily. The installation was done this week by John and Sam( I think). The guys were here two days, starting early. They were friendly and professional. They seemed to work really well together and worked happily And pleasantly. They protected my floor with a drop cloth and cleaned up well when they were done. They were responsive and returned quickly after the electrician's part to turn on our new unit, check its function, thoroughly explain its operation, and answer all of our questions. I would use this business again if the need arises and I fully recommend them.

Had an issue with my HVAC. They were very responsive and were able to squeeze me in that week. They…read morewere very professional and communicated very well. Would use again!

Ferguson Plumbing and Heating has become my go-to whenever something goes sideways at home. From…read morethe first conversation to the moment the work was wrapped up, everything felt smooth, professional, and genuinely reliable. What impressed me most was the way they handled the whole process. They didn't just show up and start working -- they took the time to listen to what was going on, asked smart questions, and explained the real options. That level of clarity made it easy to decide what needed to be done without feeling overwhelmed or upsold. The technician arrived right on time and came prepared, which already set a positive tone. The repair itself was done efficiently, but not rushed. You could tell they weren't just patching the problem -- they were addressing it in a way that feels built to last. Every step was explained clearly, so I always knew exactly what was happening and why. What really stood out was how respectful and clean they were while working. They treated my home with care, cleaned up afterward, and checked to make sure I was satisfied before leaving. It's those little touches -- follow-up questions, checking on details, making sure everything was working perfectly -- that made the whole experience feel thoughtful rather than transactional. If you're looking for plumbing and heating service that's dependable, knowledgeable, and genuinely focused on doing the right thing, Ferguson Plumbing and Heating delivers. I'll definitely call them again when needed -- it's five-star service done with skill and integrity.

I recently had Todd owner of Schuster plumbing and his long time plumber Gary; do an emergency…read moreresponse; on a major drain leaking into my cellar and they were great; a quick resolution and repair. Thanks, Todd.

These guys are the best. Todd and Gary are extremely prompt and helpful. I can't believe how…read morequickly they were able to come out for our most recent emergency. They are so reliable, easy to work with, and expert at what they do. We are so incredibly grateful for their help at very reasonable prices, especially for such speedy service!

I called Rob to help diagnose a plumbing problem I was having. I had called a different plumber…read morefirst, and although they did fix a component of the problem, they were unable to identify the cause without opening up more walls. The first plumber was younger and less experienced. Rob knew immediately what the cause was and offered honest advice on what could be done. I should have called Rob first. I highly recommend!

Robert was great to work with on this project. Friendly and keeps you up to date on what he's…read moredoing/needs to be done. He was willing to investigate another issue I have, and I'll be scheduling time with him on that job in the future.

I met many plumbers in the past but I liked Evan Ryan most. He was sincere and had a good attitude…read moreas a plumber. Not only that he did excellent works when I was in emergency situation. I highly recommend him.

Our heat was out. I called the office at 10:15am. It is now 12:40pm and my heat is fixed!! Staff…read morewas polite and friendly. I couldn't be happier.

Parker Doucette is absolutely excellent at what he does. He's also kind, considerate, clean and…read morevery respectful. He was here to do the work exactly when he said he would be, and completed the work in a timely fashion. He also provided a full explanation of everything when he was done. I can recommend him without reservation for all your HVAC needs.

Scott provides exceptional service at a reasonable price! I have already recommended his quality…read moreservice a few times to others! I have had him do 2 projects for me now and both were fairly priced and went very smoothly. SKIP THE OVERPRICED big names in the game and call Scott, you wont be dissatisfied.

Scott came with his son and fixed a leaking T connection in the basement. They were professional,…read morepersonable & came when expected. Price reasonable. Learned about them from a posting on Acton Community forum. Will definitely hire them for future plumbing problems.