**EDIT - Rosie's response makes no sense. My vanity is one straight piece, so there was no need for…read morea seam due to "movement." And they had the drawing (and template) of how to cut it without a seam. They messed up and just don't want to admit it. Regarding the gap, no explained to me why it is there - that is a lie. A rep was supposed to come out and look at the error, but he never showed up and Rosie knows that. Plus, the entire POINT of making a template is to compensate for walls that aren't straight. If they don't know that, then they REALLY have no idea what they are doing. Sink holes should fit sinks. Always. THAT is the industry standard.** I was excited to buy our quartz counters here because they had a great selection and the best prices, as well as good customer service. However, after issues we had with the fabrication process and now after receiving the finished product, I am incredibly disappointed. Before making my purchase, I wanted to make sure I had as few seams as possible. I needed to order two slabs in order to get my kitchen counter tops and my bath double vanity. One of the girls that worked there laid out the measurements for everything and said that my bath vanity would need to be smaller to make it fit or I would have to have a seam down the middle. My cabinets hadn't been made yet, so I figured I would just make the cabinets a little smaller. I went home and was instead able to lay out the pieces so that everything fit just fine without having to make the vanity smaller or have a seam. I went back and showed her and she admitted that yes, this layout would work. I would only have to have one seam in the kitchen, which is what I expected. She made a copy of the layout drawing to give the cutter. Working with the template guys was not fun. They came out to make the templates and totally contradicted what the girl in the office told me about the edges and the over hang. They also told me that the counters were too big and wouldn't fit on the slabs. I showed them the layout drawings and they agreed it was fine. They also put a nice ding in my brand new cabinets with one of their tools. When they were half-way through cutting my counter tops, I got a call saying that they had to put a seam in my vanity because it wouldn't fit on the slab. Turns out they cut the slabs incorrectly and now intended to just cut my vanity in two pieces because "it says in the contract that they can do that if they want to - it is up to the cutter." I strongly argued against this and insisted that this was an error on their part - they had already agreed that they could cut it without a seam. They finally admitted that they made a mistake and ordered a new slab to cut it correctly. When the counter tops were installed, they immediately had to take one piece back because the exposed edge didn't go straight back to the wall - it flared out at an angle for some reason (poor workmanship). Luckily, this was easy to fix and they took it back and cut it straight (leaving a jagged saw mark on the edge that I could see before I even got close to it). I had to have them come back again to polish off the saw mark. Unfortunately, there is nothing they can do about a portion of the counter that runs up to the stove. They INSISTED that the stove be in place before they made the template to ensure the counter goes right up to it perfectly. Well, one side is perfect. The other side flares in at the front and doesn't even cover the top of the cabinet beneath it. They also smeared glue around the top of my kitchen sink and just left there. They had to cut three sink holes and INSISTED on taking the sinks back to the shop to make sure the holes were cut out perfectly. And yet, none of the sink holes are right - the edges of the counter do not line up with the edges of the sinks on most sides. I complained to Rosie (who is actually very nice and very responsive to emails) who explained that rather than using cutting technology that has been around for 15 years, they cut and polish everything by hand so things don't come out perfectly. I kinda wish I had known that before I purchased my counter tops from them. Regardless, if they knew what they were doing, they still should be able to cut it by hand correctly. That is their job. I purchased quartz counter tops 10 years ago for a kitchen remodel in another state and the sink cut outs matched the sinks perfectly - it can be done. But not by Stones and Granite of Lexington. I now understand why their prices are lower - they don't do a very good job. Maybe most of their customers don't notice or aren't aware that edges and cut outs can be perfect when a company knows what they are doing. The material will be the same wherever you go, so do yourself a favor - pay a little bit more and go elsewhere.

Sloppy cuts which left our project less than it should've been. Really hope they can get the…read morefabricating department straightened out. The granite itself is beautiful.

A portion of quartz kitchen countertop next to the range was incorrectly installed by a previous…read morehome owner and created an odd gap for things to fall through. We called Artistic Granite & Marble to see if it could be fixed and Carrie came the same day and reset it in short order. We are so very pleased with the result and recommend them highly.

Carrie, Ron & Chris from Artisitic Granite & Marble were so extremely easy to work with--they…read moreworked fast & created the perfect countertop for our kitchen! I was so happy we found exactly what we were looking for and for a price way below what we budgeted :)

The technician was very nice and efficient. He even showed me how to fix the problem myself next…read moretime.

we had a main water line break and Pipe Surgeon came right out - on a Sunday! They ran a new line,…read moreinstalled a new sump pump and pit and installed a new kitchen faucet. They were courteous, took care to cover their shoes when entering the house, and were wonderful to work with. Highly recommend!!!

We've been excited to start our kitchen remodel. I took my wife to Kitchen Concepts today. We…read morebarely were acknowledged by the receptionist and spent over 30 minutes looking around without any help at all. I estimate we'll spend between $20-25k on our remodel. I certainly would expect better customer service from a company that does custom kitchens.

I entered the building the receptionist barely acknowledged that I was there when I finally talked…read moreto someone else they told me they don't work with projects that have already been started this is because I did part of the remodeling of my home myself and that's all they said they don't do that and they don't do that type of kitchen island and that they also don't have people for that job, they also said that they would have taken the job if it was the whole kitchen but that they won't take it because some of the job has already been done I really was stunned by these answers. Overall a really bad attitude towards me

Our concrete countertops that were installed 8 years ago and still look GREAT!! We recently…read morecontacted Jonathan with additional questions about how we can care for them. Not only did he stand by his product, he went over and beyond by coming to our home to give us pointers and re-seal the countertops to ensure they remained protected. From the point of view of someone who just underwent a large renovation project, Infistone provides a unique level of quality and customer service!

From the owner: Infistone - Concrete & Design specializes in concrete Kitchen countertops, Bathroom vanities,…read moreintegral sinks. We serve the Lexington, KY area and now will be expanding into Louisville, KY and Cincinnati, OH markets. Take a look at our website www.infistone.com

I was driving down Tates Creek road on 01/17/26 around 2pm when one of the box trucks from Granite…read moreGalleria sped past me and was weaving in and out of traffic dangerously. The driver cut me and other cars off and was also on his phone. Then, when I called to inform them that their box truck driver was behaving this way, they tried to gaslight me by saying that they don't do installations on Saturdays. That may be true, but I got their phone number and company name directly off the truck and both of them match what appears on google and also their Facebook page, so that was very unprofessional of them to either lie to me or to not believe me. They need to be held accountable.

While the countertops looked beautiful, my parents learned the finishing work was not done well or…read moreproperly when they had to call the plumber out after issues with the sink. Plumber was astonished that they had left the granite in such a mess around the sink and Granite Galleria refused to come and fix their work requiring instead 150.00 to, in their words "send a three man team to do a one man job while the other two stand and watch because that's our policy and we only have one van." Extremely disappointed in the way they disrespected my parents. Was planning a redo of our kitchen, will not being going here.

What an arrogant rep. Said wholesale price was 4.5 x cost of other places and week to get…read more Laughed when I questioned pricing. Never will go back. Not a service to this company!

From the owner: Daltile is the industry-leading brand of ceramic, porcelain, glass, metal, and stone tile as well…read moreas mosaics, extra-large slabs, countertops, exteriors, and roofing tile. Daltile products are distributed through over 250 company-owned sales service centers, stone slab yards, and gallery design centers that service a robust network of trade customers. Daltile products are also sold through independent flooring retailers. Dedicated to innovative product development and distinguished style, Daltile provides a rich palette of quality products created to inspire residential and commercial designs.