STAY AWAY - DO NOT PAY IN ADVANCE!…read more On March 2024, I purchased over $14G worth of carpet from Kevin's Carpet. What followed was over a year of delays, missed appointments, broken promises, and subpar installation -- all of which caused significant disruption to my life and work. The installation was scheduled and rescheduled multiple times. I took several days off work only to be told the carpet "wasn't on the truck." Later, I learned the delay was due to a custom carpet order -- a fact that was never clearly communicated upfront. Eventually, things seemed to progress: my carpet was removed and new padding was installed to prepare for the install. But after weeks of living with just padding and tack strips, the carpet finally arrived. Unfortunately, the issues only got worse. The installation had visible seams and multiple snags -- including one so large that the carpet zippered. Diana, a representative from the company, did attempt to remedy this by sending a crew multiple times. The seams were improved somewhat, but never to an acceptable standard. Throughout this year-long ordeal, I lost countless hours waiting for no-shows and reschedules. Last May, Diana promised to include a backsplash as a gesture of goodwill for the ongoing inconvenience. That promise was never fulfilled. At first, the excuse was a lack of an installer; later, she claimed it was because she believed I'd "never be satisfied." I ultimately had the backsplash installed flawlessly by another company -- without any drama. As of today, I still have multiple snags, visible seams, and buckling around door frames -- which I've been told is "normal." I leave it to future customers to decide if this is what premium carpet should look like after numerous fixes. My biggest regret is being too patient and not standing firm sooner. My advice: do not pay Kevin's Carpet upfront. Wait until the job is done right -- or risk being dismissed as I was. I am now left with no choice but to pursue legal action, replace the carpet entirely, or hire a professional to fix it -- all of which are costly, unnecessary headaches that could have been avoided. Photos attached reflect the condition after multiple repair attempts.

We ordered carpets from them in September of 2022 and here we are in April of 2024 awaiting two of…read morethe bigger pieces. Went in last week to request a refund from Diana and was told a check would go out in a day or two.....and two weeks later still waiting. I called today to talk to her and spoke to an extremely rude staff member. Filing a complaint today with the CFPB and the State Attorney Generals office. Stay away from this place

Absolutely amazing service and the installer was nice and answered all my questions. Definitely…read morerecommend and will use them again. Very fair price for two bedrooms.

From the owner: KY Flooring offers a wide selection of flooring and installation services to the Central Kentucky…read morearea, from an experienced, professional staff. New samples of hardwood, laminate, carpet, vinyl, and tile come into our showroom weekly. Let us serve you for all your flooring needs! From the first phone call to the completion of services, we are eager to provide our customers with the one on one personal customer service experience, you can't get from huge corporations.

Solid Owner. Honest guy, reasonable...and you can go to a corporate cleaner, but you'll miss the…read morepersonal touch while paying the same price.

From the owner: From removing the harmful, dusty abrasive particles to he final grooming of your rugs, you can be…read morepositive he has the experienced staff at The Rug Wash. From the first phone call to the completion of services, we are eager to provide our customers with the one on one personal customer service experience, you can't get from huge corporations.

Prompt, gets back quickly. Has worked with me through trying times. Had several samples of carpet…read moreand plank tiles.!

Great service and quality! We are very happy with our new carpet.read more

I left for vacation, came home to a beautifully done carpet job! The job was in a tight spot with…read morenarrow stairs that curve, so I've no doubt it was tedious to access. I had a note in my kitchen from technician explaining that when the old carpet came up it took some drywall with it, the note went onto explain the efforts made to fix the spot, I was so impressed with his efforts I learned how to write a review, lol, I would definitely recommend Carpet One

I was excited to see that they had bound carpets For college students at a very reasonable price…read more That's what we came for, and that's what we walked away with.

Extremely rude. After finishing our conversation via phone, I thanked a guy named Wade and hung…read moreup. Within minutes after hanging up, I received a text from Wade stating people that hang up on him get charged extra. Then stated that he could not do flooring installation for me (not that I asked him to as I was calling for a quote and to ask if they serviced RVs). He was so persistent via text with jerk remarks, I had to block him.