This review is based on bringing my one and two year old children here about once a month through a mom's group. My children are obviously just running around and not going there to learn any type of skill. I can not comment on the coaches or anything like that. I will say that both children love this place.
Our group play time is similiar to their Mommy and Me class, which gives parents and children full access to the place. With 2 children so young, that is a bit dangerous. There is "junk" all along the perimeters of the place- rolls of extra carpet, extra and broken equipment, tools, etc. Basically the stuff that should be in a seperate storage area. I am constantly pulling my son out of this stufff. Last time there was even a motorcycle by the back door. A few mothers had to keep their children away from it. Some of the ceiling tiles are broken, and the place just looks a little... worn.
There are also some safety concerns on the actual equipment. For example, the one trampoline is built into the floor and has a gym mat bumper all along the edges covering the springs and frame, but the mat isn't secured to anything, so it always slips around. My one year old could easily fall through the spaces between the springs. I shadow her like a hawk, but some parents just let their kids run wild. Also, since all the equipment is available to us, the kids can explore that white dust used with the bars and climb pretty high on some equipment. I really have to watch them.
With all that being said, both children LOVE this place. They have a ton of fun in the foam pit and on the trampolines, and they like the balance beams (4" off the floor), the toys in the corner, and the bounce house the staff inflates.
The staff are friendly, but young. I've only ever seen teenagers work here, and they don't monitor the kids at all. I've even seen a very young boy (3 or 4) in the lobby alone, with the door to the parking lot propped open, and I took him back to the play area, but the staff didn't. I later saw that his mom had 2 other kids there and must have lost track of him for a minute.
The lockers are just open cubbies which are kind of tucked away and out of view, so I don't bring in anything because it doesn't seem safe (especially if they're propping the front door open).
So why do I keep coming back? Because I'm prepared to feel like a chicken without a head for one hour a month as I shadow my laughing, running, bounching, foam-pit-jumping, balance-beam-walking, bounce-house-jumping, totally happy children. For $10 each, they get an hour of absolute fun that can't be duplicated anywhere else, and these days create the best naps all month. read more