I have no complaints with the behind the wheel instructors. Lisa (New Lenox) in particular is wonderful, very accommodating and great with the kids. I would give her all 5 stars, but the website and scheduling experience is a disaster. Because they try and operate the same site with several states it is like reading a bad novel to figure out where the information relevant to your area and your student is at on the website. Scheduling is an absolute joke, if you don't login on the day the times are released it becomes really hard to get times, you also can only book two lessons at a time if you are lucky. They have a default of 2 weeks to schedule them apart which means for 4 plus months you are managing this process. I just called to schedule the road test thru them yesterday and the phones were down for the day, called back today at noon and they don't take calls during lunch. finally got someone on the phone after 10 minutes and they informed me i can only book the road test if i have his permit in front of me. They make this way too difficult and for the money makes it even worse that they have such bad technology to support a process that does not help the customer at all.
In summary look for other places that offer these services because this one is not consumer friendly.
Pat read more