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East Flatbush, NY

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Top Civic Center

4.0 (1 review)
Closed • Closed

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Sesame Carnival

Sesame Carnival

(5 reviews)

East Flatbush

I did not want to write this but it has been in my spirit and it concerns my little girl. I don't…read morewant another family to have to go through the same drama I had to. I paid for 2 costumes in full and then later received an email on Tuesday August 26th informing me that the costumes will be distributed the following day- August 27th. I arrived on the evening of August 28th to pick up my costumes. When I walked into the store I noticed people but was ignored. It was not immediately clear who worked for the establishment. Eventually, I identified myself and asked to speak to Michelle. Everyone remained quiet. Soon a woman appeared from the back and said she was Michelle. Michelle then told me that when my items were unwrapped the wing of one the costumes was broken. I said okay and asked for both costumes anyway as we believed we could repair it. Michelle then claimed that it was no longer available as they sent it back to the person who made it. I asked for that person's contact info. Michelle then said that person was "unreliable" and not to contact them. I asked to speak with a manager. Michelle reported that she was the manager. This whole business left me feeling upset. This was shady dealings. I believe that Michelle given the broken "costume" away and decided that because I was not a regular I could be treated so. She made a point to say it was only the costume I had purchased that was damaged. She did not provide pictures nor provide any solutions. I was later told that Michelle was not the manager at all. My children were devasted that they were unable to play carnival this year because of the company's policy of arbitrarily distributing costumes regardless who paid and didn't pay.

It's sad when your reputation precedes you by a long shot and it isn't good. Sesame Flyers has been…read morein the business for years on end and still cannot get it right. If you're going to jump with them I suggest you prepare yourself for last minute havoc. Jumping for the first time with my daughter for kiddies carnival. Not only were the costumes still not prepared less than 24 hours before, but I stood in line for 45 minutes and was asked what section I'm picking up twice only to get to the front of the line and hear it isn't ready. Mind you because I work for my money I'm not available to come and stay with them all day. Even though I've heard the terrible stories about them I refused to believe it because registration was so simple and easy. This distribution was absolutely terrible. They blamed the rain for cancelling on the original distribution day. They could have simply postponed to the evening.(The rain stopped one hour after the 4pm cancellation). I would have most definitely been able to labrish with them whole night. Good luck to future revelers.

Top Civic Center - civiccenter - Updated November 2026

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