As an educational provider for dental assistants trying to get their RDA license this place does a poor job. I have to say, it is not worth the money to attend their class or rent their kits.
The owners needs to realize that we are not their "students" who will bow down and be subservient but rather customers who provide them with income.
I had a terrible experience with them, when I initially reached out for a resolution I was offered a service at no charge, however when I requested a refund to go with a competitor, I was talked down to and pretty much told that it was my fault things had gone wrong. A bunch of excuses where given to me, which didn't make sense. If you didn't feel you were at fault, why offer to comp me in the first place?
I find it hard to believe that a business who charges their customers for a service cannot accept that mistakes happen and take ownership of those mistakes. Instead, this business blames the customer after providing their customers with faulty equipment and substandard service.
To conclude, it is my recommendation that when a customer provides you with feedback, you take that feedback and utilize it to improve your services. It is not a personal attack and the business owner should remain calm and collected instead of getting defensive. I regret ever going to this place, as their incompetence was a huge waste of my personal time and money. My intention was only to prevent this from happening to someone else and this is the intent of this review. Business is business, and sometimes you need to take a loss to make things right. read more