I lost my job and have no dental insurance (well, I have state insurance but nowhere within…read more150miles takes it), and online I saw this dental office had a "new patient" cash paying special. I have religiously gone to the dentist since my 20's, so I desperately needed a cleaning. I went to gentle dental when I had insurance (last year mind you) and they were not thorough at all (I'll review them on their business). I was greeted the moment I walked into this office, everyone from reception, to dental assistant to dentist was incredibly kind, thorough, patient and easy going. I wish I had found this place when I had insurance, the care they provide is exactly what you would hope for.

First off I was lie to the first day I came in by the Receptionist she told my wife and I if they…read morecouldn't do the Procedure she would return our money in Full. We came in for Consult and the Doctor was with us for around 15 Minutes and he said he would not do Procedure and he told my wife he would write her Prescription and that didn't happen. I can't believe this Rips Off Senior Citizens and most are on Fixed Incomes. So I Definitely Not Recommend This Business to Anybody.

I broke a tooth and was seen four days later. Once in the dental chair, I found a very comfortable…read moreenvironment with the latest technology. Some dentists may have tried to push a crown on me however, Dr. Kockritz almost seemed relieved to used composite to repair my broken tooth. It was refreshing to find someone not upselling me on services not needed. The procedure was quick, painless, and seamless. One cannot tell I broke anything. The repair is just that good. Backing up the dentist is an outstanding office staff. They answered my questions with professionalism. I cannot emphasize enough, if you are looking for the best dentist in SW Washington, go to Battle Ground Dental. You won't regret it!

Make sure you check your insurance before visiting BG Dental. They take your insurance well before…read moreyour visit, but do not inform you that that your insurance is out of network until AFTER your appointment. My daughter was seen in November. My appointment wasn't until February. I was not told we were out of network until after my appointment in February that way they could get money for both my daughter and myself. I should have been notified after my daughters appointment in November. When I asked why they didn't inform me until after both appointments months apart she didn't have an answer. Instead I got another copy of the bill and a passive aggressive answer on why they did not have to tell me prior to my appointments. Any business that takes your insurance prior to appointment but doesn't tell you that you are not in-network is more about the money than the customer.

I haven't been to a dentist in 15 years... and I come from really bad teeth genetics from both my…read moreparents! So needless to say, I have a lot of work to be done and am preparing for some partial dentures). I just had one root canal four crowns and a cavity done (all in one appointment... The QUALITY of work they did AND GOT DONE IN ONE AFTERNOON was outstanding! I was pretty comfortable within about five minutes into my first consultation appointment. As a first time patient, Dr. Recore did not attempt to "upsell" me, and created a great plan for me to love my smile (and within a budget I did not share with her)! During my appointment, I didn't feel a thing (yes I used the gas) and I am a very sensitive baby when it comes to my mouth!! I put in my headphones and listened to my music and went off into my own world and they did their thing! Dr. Bardeloza Did my root canal and this was the best root canal experience I've had (and I've had a lot of root canals from various dentists). I'm leaving this review the day after and I don't feel any discomfort!! I can't even tell I had any work done!!! Christie did my temp crowns for me on my front top teeth (I have been so conscious of those teeth ) and she did BEAUTIFUL work (she tells me the permanent crowns are gonna look even better!!!) my father was a longtime patient of the previous owner and 25 years ago, My son went in after breaking his top front tooth. They were able to build his front tooth back up and he still has it to this day (not once has it broken off!). Going in as a first time patient to new ownership gave me nerves, but they settled them immediately (it's such a nice and comfortable environment with the staff, everyone is really kind). I am 50 years old and for the first time in my life, I am excited to start seeing a dentist to fix everything needing to be fixed and actually doing preventive care! I know this is a really long review, but this place is worth it and I'm hoping it helps someone who is really-really nervous about going to the dentist (like I was).

I've been going to New Horizons for a very long time. Dr. Jen is lovely and helpful and the…read morehygienist I use, Laura, is thorough and gentle. I appreciate the care I get there!

Dr. Jardine and the entire staff at Excel Dental are par excellence, providing honest, high-quality…read morework and performance. I have been a patient for 2 years, and each time I visit, I am greeted with warmth and care, like family! Recently, the crown of my implant (placed by another dentist 10 years ago) became loose. Dr. Jardine and his medical assistants worked HARD, for hours.... for weeks, to save my implant. It was not an easy task. My implant is discontinued, it was hard to find the tool, hard to use the tool, and hard not use the tool. I knew it was risky for Dr. Jardine remove the crown because the screw between the crown and implant was stuck. I knew I could lose my implant, and I would cost $5,000 or more to replace. Dr. Jardine is transparent and trustworthy, and I expected the worse! He took his time (several hours), saved my implant, and replaced the crown. I am grateful. Thank you!! Thank you!! Thank you! Clean office!

Worst dental practice ever! Treat you like you are just a number and seem disinterested. Dentist…read moreand assistant talk about personal life while doing your procedure as if you aren't even there. Got a filling that resulted in terrible jaw pain for two weeks (still have it) spreading down my throat... this was from 6 numbing shots because she (the female dentist) hit the jawbone instead of the gums while chatting with her co-worker. When numbing wore off, the entire side of my head and my ear were in extreme pain. Ear and head paid went away but jaw pain has progressively spread down my neck which now has a lump. When I called the after hours number tonight the dentist NEVER called to discuss the spreading pain/cause, just called in hydrocodone with no discussion. Did a NUMBER of xrays including a panoramic..told me my insurance would cover and they denied most of them. This is NOT a caring provider...look elsewhere. I feel like a piece of meat with really good insurance.

Absolutely the most compassionate, effective, and thorough dentist I have ever visited. His care…read morehas resolved my dentist fears; he won't even begin without making sure you are comfortable. The office staff are really sweet, the waiting area almost always has bob ross, and parking is never an issue. I'm in between jobs and I'm focusing my effort on getting insurance that is supported by Andy so I can continue care with him.

I am extremely disappointed with the experience my family had at this dental office after being…read morepatients for years. My daughter was referred here by another dentist, and the referring office had already completed X-rays. Instead of obtaining those records, this office performed extensive additional X-rays that ultimately were not covered by insurance, leaving us responsible for paying out of pocket for imaging that was unnecessary. What made the situation even worse was the way it was handled. The office manager was incredibly rude and refused to acknowledge that my daughter had been referred when I asked why they didn't obtain the X-rays from the referring office, despite the fact that I had phone calls directly from their office confirming the referral. Rather than working with us to resolve the issue, the account was immediately sent to collections. After years of being loyal patients, I expected much better communication, professionalism, and customer service. Unfortunately, this experience completely changed my opinion of this office, and we will not be returning.

I've been seeing Dr Roman for years for cleaning and a crown,but this time was a disaster. When it…read morefailed, he did another one,still with no result. After further consultation, I learned the tooth was fractured and needed extraction,not a root canal. He did refund my money,but the whole process was a waste of time and distress. I wouldn't trust him for anything beyond basic dentistry.

Avoid this office at all costs. My experience was a textbook example of bait-and-switch billing…read morepractices. I was quoted one price, only to receive a final bill several hundred dollars higher. The office has patients sign a form stating that quotes may change without notice, which they use to justify significant, unjustified increases. After my visit, they maxed out my insurance out of hundreds, charged me an additional $700 out of pocket, and then still sent another bill for $600. When I reviewed this with my insurance provider and a third-party consultant, both confirmed that several of the services I was billed for were unnecessary. Equally concerning was the way I was treated after the services were completed. The front desk staff spoke unprofessionally and dismissively, and when I had to reschedule due to an urgent life event, after providing advance notice, I was still charged a cancellation fee. The office pressured me into additional treatments by claiming I was on the verge of periodontal disease and that I had "come in just in time." This kind of fear-based upselling is deeply unethical. I strongly encourage anyone considering this dentist to take the many negative reviews seriously. Patients deserve honesty, professionalism, and respect not misleading practices and inflated bills. Superficial friendliness masking extremely poor customer service. Expect to be treated like a dollar sign, not a patient.

Love your dentist! This place is THE BEST!! The front desk ladies are exceptional! Scheduling is…read moresuper easy, they are always on time!! Everyone I have encountered the few times I have been there has been kind, gentle and communicative. They are efficient and not trying to upsell you every time you're there. They were recommended to me, and I definitely recommended them!! But hey do have a parking lot, & if you don't have insurance? They have excellent options for you!!! LOVE THIS DENTIST!!!!

My favorite dentist I've ever had. Everyone is so kind and I'm obsessed with Dr. Warnock. 10/10read more

They do not get you prepaired for dental surgery by providing you with all of the things you need…read more(paper work) ahead of time. After word there is NO, Nada, zip follow up. Not even a phone call--"How are you doing". Seems like all they care about is your money--out the door. I would not even recommend this place to my worst enemy.

I was going to a corporate type dental office for years and each time I went they found work they…read moresaid needed to be done (even though none of my teeth were sensitive) . Then they told me I needed three crowns so I had an out of town dentist look at the xrays and his opinion was the crowns weren't necessary. So I switched to Battle Ground Smiles and they haven't recommended any additional work (even though that's where they could make the most money I'm sure). My recent visit showed some dark areas which I'm sure my former dentist would say needed to be drilled and filled but BG Smiles dentist said they would look at it again in 6 months and in the meantime if I flossed that area really well further work might not be necessary. I really appreciate that they don't over-prescribe dental work and so anything they do recommend I'm sure is really necessary.