First the positives:…read more
The staff are very helpful, friendly, and fantastic.
It is set in lovely location.
It is very quiet.
The dining room, although small, is a good low lit environment.
The room I had was a good size, as was the bathroom.
Good selection of toiletries.
The food for dinner had a good selection, and breakfast too.
The negatives:
The water in both the sink and the bath (whilst having a shower) did not go down the plughole very fast Making it difficult to cleans one's teeth, and have a shower. I mentioned this to reception the next morning, and they said they would get maintenance to have a look. On my return in the evening it had not been resolved. Reception then tried to find me another room. There were none available. There would be a room available the next day, which I accepted. She also offered me a free bottle of wine to compensate for the the inconvenience. I declined as I didn't want to be seen as person moaning to get something back. Nevertheless, I think it was a generous offer. (SEE FURTHER RELATING TO THIS BELOW.)
The TV is too small for the room.
I struggled to get a signal on my mobile telephone, and it cut out several times.
I did access the WiFi, and didn't have too many problems, I had to log back on a couple of times.
No ironing board and iron in the room. I had to request one, and the first iron brought was black with caked on burnt material. They took that one back and said she hoped that one was Ok as there wasn't another on the shelf. Is there really only two irons for the whole hotel?
No safe in the room. Sometimes a must for me if I have my work laptop. However, I had left it securely locked away at my office.
The shower head is fixed and water went everywhere when I turned on, awaiting for warm water. The latter seemed difficult control, and was sometimes far too hot.
I asked what wines they sold by the glass, I asked for white, I was told there was only one, and that was Sauvignon Blanc. This is extremely strange for any hotel, let alone a bar that only servers one white wine by the glass. They have three reds by the glass. Apparently they are trying to run down stocks before changing over to new list of wines. A good idea would be to reduce those wines by the bottle; I'm sure they would still make a profit.
The menu was the same on Wednesday evening as the one on Monday. I asked how often it was changed I was told every NINE (9) months!! Another said that it was seasonal, the two answers didn't add up.
Extra Notes.
When I was transferred to another room, I found waiting for me a bowl of fruit, a small box of chocolates, and a bathrobe and slippers. I think that is exceptional service to say sorry. The room also had a expresso coffee making machine, which I sampled and really enjoyed. The new room was situated on the ground floor, and overlooked the balancing pond. Very idyllic. That all adds up to a big thank you.
A three course meal is £26.95, but there are supplements. For example, I had a starter and a main which would be £22.95, but I had the 10oz ribeye steak, which had a £6 supplement. It was succulent and delicious. A pint of John Smith's is £3.60, and a large glass of Shiraz was £6.70.
I discovered another lounge area just as I was leaving.
All in all, would I return? The answer is: yes.