This escrow company is very unprofessional when it comes to dealing with agents. I can't speak for how Toni deals with clients. I recently had a transaction with this company. I represented the buyer, so the listing side chose this company. Several times I tried to ask her questions and she would not return my calls. At the close of the transaction, I went to pick up the buyer's packet and her assistant showed me the envelope going to my company. She said she was going to overnight it to our company headquarters. I asked her why she was not wiring the funds? She answered it was their "Policy" not to do wires. All of the escrow companies I've dealt with wire funds, not overnight. A few days later I didn't hear about my commission so I asked my company what happened? They hadn't received the check yet! Then more day past and come to find out they made a mistake on putting on the address! Which I understand, we are all human. A couple of days past and still no commission. I called the escrow company again and they said they mailed it by USPS snail mail! Really! They made the mistake and instead of being proactive and at least overnighting it, they send via USPS! As agents we don't get a weekly salary, we work on commissions. So this is why it's very important for us to get our commissions in a timely manner. read more