Kay's work at The Skin Therapy Studio has literally been life-changing. While that sounds over the…read moretop - it is true! I had horrible cystic acne that had not gotten any better with over-the-counter products or treatments via a dermatologist. Kay's approach included peels and daily skincare routines. She had recommendations for lifestyle adjustments that also resulted in positive changes. With Kay's expertise and kind guidance I no longer worry about my skin. Kay has taught me how to manage between treatments on my own - but I know that should anything happen, Kay will have a solution!

Reading some of the older reviews - I had concerns, but Kay has addressed and adjusted for them in…read morehow she treats her clients now! I have been having facials and especially microdermabrasions to manage my acne for 15+ years and relocating from NY, I needed to maintain all the progress I've made. I was bummed she did not do micros but what she did was better, she talked me through what she was doing/it's purpose. We discussed products used in the past, from recommendations from my previous aestheticians and what worked, I was impressed that she knew all of them, had used some and now created her own line. I slowly switched over to her line, product by product trying one out for a month and then adding another. But oh my that Mandelic serum!!! In the summer after using a washcloth on my face (as a gentle exfoliation) I put it in and boom instant glowy beautiful skin! I have brought my 2 sisters here and we buy the products on rotation and come at least 4x a year for maintenance, as seasons change and in between as stress and life stuff causes a breakout. Dont walk, run to Kay!

I'm grateful for such knowledgeable and well-informed estheticians as Alisha and Azelea at…read moreEmerge--they're truly skin professionals whose approach to skincare I trust 100%. A great article appeared on the cover of the The NY Times style section today about the most important dermatology findings in very recent times. Skincare regimens that protect one's 'skin barrier' are, they say, said to be one of the single most important factors. I had never heard of the concept of 'skin barriers,' checked the label of the cleanser that Emerge recommended & sold me, and I discovered the product does exactly that-- cleanses my face without damaging the skin barrier. It's great to know that Emerge has skin care professionals who know what's up in the skincare industry and stay relevant with the latest research so their clients don't have to. Alisha is a true professional who cares about clients' comfort-- appointments are always relaxing and positive experiences . https://www.nytimes.com/2019/07/30/style/all-of-those-products-are-making-your-skin-worse.html

Here I am at the beginning of the year to update my review as promised!…read more I am scheduled for my second round for the oxygen facial in a couple of weeks. For my first session, I can say I enjoyed the experience in its entirety. Each product application was explained during the session. The session was much more than I expected in the realm of relaxation. Alisha offers aromatherapy and a peaceful environment for the provided services. Though the staff seems to be small. I've been greeted with warm greetings each visit. The treatments & products combined were a bit pricey. I'm satisfied with the progress in my skin and daily routine with the purchased facial products, at this time.

My bestie and I decided we needed a spa day (especially facials) and we were on the hunt for some…read moreplace local. It's been years since I had been to Balance Day Spa, but I remembered they offered discounted seasonal special facials on weekdays. They still do! In addition to the facial, I booked a pedicure while my friend got a massage. The other thing I learned from a friend about Balance Day Spa is they now have a sauna/steam room that you can go enjoy for an hour before or after your appointments. I highly recommend taking advantage of these amenities if you have appointments. It really kicked up the value and relaxation. This area was deluxe. You are given a locker to put your belongings as well as a robe and slippers. They have bathrooms and changing areas. The steam room and saunas could benefit from operation instructions, but once we figured it out - boy it felt great. There is also an additional private sitting room with comfy recliners and a faux fireplace. Really gets you in the right head space before appointments. I started with my Classic Pedicure. My technician was nice but pretty quiet. After soaking in the basin, my nail's were trimmed and shaped, followed by cuticle care and callus removal. Followed by a solid foot and leg massage. She wrapped my feet in warm towels which felt great. Then she carefully added the purple polish I selected. It was a really pretty color. They had lots of color options - regular and shellac. Their nail room was on the smaller side, but could accommodate two people at once. You are seated in the traditional upright massage chair you get at most nail salons. But the room is at the front of the building so it gets a lot for street noise. The bright fluorescent lights are on full blast. There are these big front windows and they have no curtains. You feel a bit exposed (especially if you are in your robe) to be honest. Sadly, the relaxing and calming ambiance is currently very lost in this space. I only had a few minutes under the toe dryer before I was called for my facial. I would have preferred to do toes second so I didn't have to worry about potentially smudging them, but that wasn't how it was scheduled. Just had to leave my feet outside of the sheets and keep the toe separators in. The facial room was much more inviting. Nice blue tones and dim lighting. As part of my seasonal facial, I got to pick between two scrub scents. I went for the Harvest Apple variety that smelled amazing. We started with a consultation followed by the usual cleansing, steam, exfoliation, extractions, mask, serums, and moisturizer. The facial was overall very relaxing and my skin felt so much better afterward. The extractions were a bit painful compared to what I am used to. I was legit tearing up. I think she noticed this but didn't say anything and just cut this part short. The esthetician also did a little lip balm type treatment. A nice extra I don't think I've ever had during a facial. But hey lips need love too so I'm down. After she gently recommended a product to help with my dry skin. Checkout was a bit of a mess. My appointments got merged with my friends (as she booked for us both) and the receptionist struggled to separate. Seems they use an outside service for scheduling and it caused some problems. The system wouldn't allow us to pay for both of ours services on one transaction. So had to do multiple. This made checkout take longer than it should and was frustrating. Quick jolt back to reality, when I wanted to stay in my spa la la land! All in all a lot of positives here if you want a some treatments, but a few opportunities for improvement as well.

In the new year, my bestie and I are on a quest to find the next best place to get facials in…read moreGreensboro. We used to go all the way to Advance to be pampered by the best in the biz, but since her retirement, we've been looking for something a little closer to home. That's where Balance Day Spa hit the scene. They were particularly enticing due to their late hours during the week. After perusing their website, I called to schedule two services for my bestie and me as a belated birthday celebration. A pedicure and a facial for her, and a facial and a massage for me! My bestie and I arrived about 40 minutes prior to the scheduled start of our services. Upon arrival, we were given a tour of the amenities, and we were eager to begin enjoying them. Balance Day Spa really brings it when it comes to providing everything you could need. They have lockers for your personal belongings, robes, and sandals in case you didn't bring your own. I appreciated that they use regular keys for their lockers rather than combination locks, which stresses me out. After we changed into our robes, we hit the steam room first. There were no formal instructions on how to use either the steam room or the sauna, but we eventually figured it out. We enjoyed about 15 minutes in both the steam room and the sauna. Then we drank some water and ate some mixed nuts as we waited to be called back for our services. They also offered complimentary coffee and tea. My first service was a facial with Jessica. Before we started, she asked questions about my typical skin-care routine and when I last had a facial. She also asked if I was okay with her performing extractions if needed, and I said yes. Before she started, I had to choose between a harvest apple or an amber scent for my service. I opted for the amber option. The facial was very relaxing with all the typical components of cleansing, exfoliating, applying a face mask, massaging, moisturizing, and applying a lip moisturizer at the end. The extraction process was particularly painful to the point of bringing me to tears. I think a mid-extraction check-in would have been nice, so I could have asked for a brief respite as she wiped away my tears. Alas, beauty is pain, as they say. At the end of the service, she recommended a product she thought could help reduce the redness on my face. She let me take a picture of it, and I appreciated that she wasn't particularly pushy about it. I began my massage service with Stephanie by completing an intake form to disclose any concerns and talk through any problem areas. Although I thought I had completed this in advance, it was only an intake form for the Esthetic service. Looking back at the ample texts I received before arriving, I only received one text with a link to complete an intake form, which could be why this was missed. I wanted a relaxing massage, and Stephanie utilized low to medium pressure to meet my expectations. A massage never feels long enough, but that's how I know it was a good massage. At the time of booking, I didn't realize that Balance Day Spa utilizes a call center to handle its scheduling. This became abundantly clear when it came time for us to check out at the end of our visit. For whatever reason, the way the call center booked the services caused the woman checking us out to run our cards twice, once for each service. This felt clunky and is a valid reason to bring scheduling in-house if it causes this awkwardness to be the last impression you leave on a customer. All in all, I was satisfied with my experience at Balance Day Spa. It felt very corporate, and I hope that the next stop on our facial tour has a more personal touch.

Jazmin is INCREDIBLE. had a brow wax and tint and it's by far the best one I've ever had. The…read moreatmosphere is gorgeous and relaxing and she was quick and efficient. Can't imagine trusting anyone else with my brows moving forward!

I just got off the phone with Jasmine and she went above and beyond to try to help me solve an…read moreissue that only I have. What wonderful customer service!

I've been going to see Denise for about 6 years and just had the chance to have a treatment in her…read morenew spa location. She had an open house to show all the treatment options. I love that she's now doing teeth whitening and IV drips. Denise is very knowledgeable and passionate about making her clients look and feel fabulous! She's great to talk with and you feel like you've known her forever. She is honest, not pushy and wants the best for you! I love that she is also training up the next generation of skin care queens! Loved seeing Justice as well. What a great team they have there. The spa is luxurious and welcoming. It takes you far away from greensboro for the time you're there. Go get your zen on and walk away looking sooooo much younger. I'm constantly told I don't look my age and I'm thankful for Denise to make my age a secret!

What can I say besides Thank You God for Denise, Paul and The Forever Young Spa! Denise and Paul…read moreare heaven sent. She is an Amazing Licensed Medical Esthetician(Skin Guru). Her team goes above and beyond to make sure you are completely satisfied. I have been getting facials since I was 15 years old and have been everywhere. It's so refreshing to find someone who is committed, dedicated, and passionate about skincare, as much as I am. Some people get into this industry just for the money and not to truly help and take care of individuals and their skin. Thank you Denise and Paul for been absolutely amazing I will send everyone to you and your team. You are truly blessed and a gem! Oh and she carries the best skincare lines in the country and the only place that has the Aerolase Laser in Greensboro that treats over 36 skin conditions, plus other lasers and latest technology for your skin. Run and book your appointment with her dynamic team; you want be disappointed! I pray she still will be able to get me in. Please tell her Adrienne sent you!

I've been going to Rum Z for 4-5 years now. Erica B. is my hair stylist and she is the best hair…read morestylist I have ever had. I have very long, thin hair. I keep it blonde usually. She always lets me know when it might be wise to add some low lights to keep it healthy and not over bleached. I have, not once, been disappointed with her work. She is passionate about hair styling and stays up to date on the latest techniques and products by attending conferences. She never tried to sell me anything. She answers all of my hair care and styling questions. I'm so thankful to have her as my stylist. I would never, ever go to anyone else. I trust her. With regards to the esthetician, Kristi... SHE IS WONDERFUL. I feel like I'm... I don't even know the words to describe the type of experience I have when she does a facial. It is the most relaxing experience I've ever had. I prefer it to getting a plain old massage because she basically gives a massage at some point during the facial (neck, feet, legs, etc.) She is so educated on skin care having taught at the Aveda institute. Did I mention she is one of the sweetest, most relaxing/soft spoken people/persons I've ever encountered. Her demeanor is so... Peaceful. Bottom line. I refer my family and friends to Erica and Kristi at Rum Z. I will not go anywhere else ever again, as long as the two of them are there, for hair cuts/styling/facials/waxes. And yes they offer you wine or soda or water or whatever while you get your hair done. It's a small salon with friendly, non intrusive staff. They talk with their clients if the client wants to, but they let the client read a magazine and get their hair done and peace if they so desire.

I called to book a nail tech because they advertise that they provide this service. They need to…read moreupdate their ads because they don't have nail techs.

I cannot stop touching my face. My facial was a completely custom experience and the outcome…read moreexceeded my expectations. I will definitely be back regularly and highly recommend you do the same. Your face will thank you!

Nathalia has been my aesthetician for over a decade. I wouldn't trust anyone else with my needs. My…read morefirst appointment with her, as with any new place, I didn't know what to expect and she was very informative and had such a calming demeanor. I was hooked. Nathalia is the the real deal and it's so evident with the care you receive each visit.

I took advantage of a gift card that I received 3 yrs ago. Boy am I glad I did. My gift was a 90…read moreminute Swiss massage. My massage therapist was Beth. She was awesome and very attentive. The atmosphere was relaxing. I was given a heated neck collar and watermelon infused water to drink while I waited for my massage. The temperature was perfect and the music contributed to the stress free atmosphere. I would go again and would recommend.

I came in specifically requesting a deep pore cleansing facial - that was my one and only ask. My…read moreesthetician offered an upgrade for an additional $75, which I politely declined and said I'd consider it next time. After that, the experience went downhill fast. Out of a 50-minute session, maybe 1-2 minutes were actually spent on any kind of pore cleansing. The rest of the time was spent on everything else - none of which I asked for. When she handed me the mirror at the end, I was genuinely shocked. Nothing had been done. My face was just left extremely oily with zero visible results. I want to be clear - I'm not someone who doesn't know what a good facial looks like. I've been getting facials my whole life and I know exactly what proper skincare treatment feels and looks like. This was nowhere close. To make it worse, when I headed to the front desk, my esthetician didn't say goodbye, offer any aftercare tips, or even acknowledge me - she just walked away. And then the front desk staff directly asked me for a tip, which felt completely inappropriate given the experience I just had. The overall vibe of this place is not that of a spa - it feels like a business that's only focused on upselling and taking your money. There's no genuine care for the client or the service being provided. I left feeling like my service was intentionally neglected because I declined the upsell. Bottom line: this place might be okay for a massage, but I would not recommend it for any facial treatments. The skill, attention, and professionalism required for proper skincare just isn't here. Very disappointing - I won't be returning.

I have i'm going to Dr. best for years and I finally decided to meet with Amy about CO2 Fraxel…read morelaser to remove fine lines and dark spots that hit me at 57. The downtime is about seven days but it was so worth it, not painful, just hot skin the first two hours. It took 15 years off my skin and I'm in awe!! Amy was very informative and answered all my questions even weeks before the procedure and was very reassuring the day of and followed up several times with me my phone and text. The kit they give you to go home with is a giant bag full of the best products, I was completely blown away. I will be going back for touch ups.

Dr Best was very nice- this was my "least scary" time getting Botox due to his demeanor. Aftercare…read morewasn't really discussed but maybe because he knew I had had this done before.