5 stars for a local business that's been around for decades. Needed a quick ride from my house to Logan Express. Made the reservation the night before, old school, on the phone. Driver was at my house right on time. He was friendly (and funny). I haven't used taxis in a while (since Uber and Lift) but those are harder to come by in the burbs. This was a good reminder to use a long standing local business. read more

Now I know, now I know Why they call em TOMMY NO-SHOW You call a cab, they say okay But you'll stand waiting til next day! When you really need a ride, whatever you do --- DON'T CALL TOMMY NO-SHOW! I had to call a cab back from a doctors office at 4:05 PM. They said "45 minutes". Okay, so I waited, fair enough. At 5:20 we called them back, they said "we're backed up, but definitely we're still coming...". At 6:30 I had to give up, cause the sun was going down, I had no cell on me, the office was closed... in some pain at the time so miserable wandering ensued for a while until finally a friend was able to come pick me up at a nearby CVS. Home around 8:30 PM. Never again. Stay away from TOMMY NO-SHOW!! They'll let you down when it really counts. Taxis are obsolete anyway, what was I thinking. read more

I've had a half dozen rides with these guys and have yet to see them show up on time.

I like this company they really take care of you and give you the best ride and the best care possible. I'm elderly and I need roads to doctors appointments. They pick me up get me to my appointment on time and returned me home. They really care about you and your situation. I've had nothing but good experiences for over two years. read more

I gave a 3 hour reservation for a pick up. after 21 minutes standing in the cold and windy day. was told my cab would be there in 6 min I canceled. Luckily my daughter gave me a ride.That was at 11:21 The dispatcher told me cab was still 6 minutes out. The dispatcher told me I would be lucky to ever be picked up by Tommy's again then hung up on me. read more

During one winter storm in 2022 I was picked up by the taxi exactly when asked. The Sunday after I had ordered a cab for 1:45 as I had to get my car out of the lot I was paying for by 2:00 I had to call and they said he would be here shortly. The driver could not find my place but still would have been later and if he had a GPS there would have been no issue. Also I noticed on the dash board. The engine and oil light were on that did not make me feel very comfortable. You would think the company would not want to spend on new vehicles and repair minor things that could become bigger issue. I expected to pay a good penny but you would think the that the company would upkeep the taxis better and also keep up with the times and have GPS systems in their cars. read more

I was a long term customer that used Tommy's for weekly rides to the airport. Despite a years-long relationship, their dispatcher refused to find me a driver for an early trip into Logan. He made literally no effort. Sadly, it was not the first time he tried something like this; it will be the last. I've valued supporting local businesses, but their Dispatcher has made it impossible for me to continue to do so. DO NOT USE THIS SERVICE IF YOU NEED RELIABLE TRANSPORT. read more

Expensive, charges from their location ( garage) to get to you before you even get in the cab. Total ripoff in my opinion

They haven't been up to par lately. Probably go back to using Uber as they cannot get to the commuter rail station when called.

My mother used Tommy's Taxi and she was a little nervous about it, she had a little bit of a unique pick up, she lives in Grafton so she drove to them and they drove her to her appointment, she was running late to get to them and they waited for her. She said that everyone was really nice, she met the owner some how and she said that she was very nice and helpful to her. She said the driver was nice and the car was very clean (which is very important to her). She said she will definitely use them again for her next trip. read more

On Friday, 3/16 at 4PM I arrived to Logan Express Framingham. Of course, absolutely no cabs at the terminal. I called and they said "20 minutes"; after 25 minutes I called back and they said "10 minutes"; after 15 minutes I called back and they said "2 minutes", which they finally showed up about 45-60 minutes after the initial call.. if I had known it was going to be that long I would have walked home. Poor customer service and the cab was a piece of crap! read more

We have used Tommy's Taxi many times from our company in Framingham. They are always reliable, unlike the Uber drivers around here. Even when I call for a last-minute rush hour trip to Logan, they accept without hesitation. They are always friendly and accommodating. Their cabs are on the older side but I have used Tommy's for our executives and no one has complained at all. I highly recommend Tommy's! read more

I tried giving them another shot, and again it was a fail. A couple of years ago we needed transport to Logan Express- kept telling me they were coming and never showed. I had requested the service the day before we were leaving so no reason to be late. Yesterday i called from Logan, asking if there was a driver on site in Framingham, they said no as it is a slow day there. Fair enough- asked them to meet us there, and told them which bus we would be taking from Logan, no problem they said. Never showed. When i called, they didn't seemed concerned and said they would send someone. If i wanted to wait for someone, I would not have called ahead. Took an uber instead. Will not bother them again for service. read more

Do yourself a favor and don't call these guys. I ride the early morning train to Worcester to get to work and a deaf man asks me to call a taxi on his behalf in order to get to work. Simple request, no problem. I request for 5:25 AM from Framingham Station to Whole Foods. The operator confirmed. Again, simple and doable request. It turns out the taxi was an hour late and made no efforts to notify me. The guy I called for was an hour late for work as a result. I asked them why and they here was the conversation. Me: Why were you an hour late? I said "5:25" and you said "ok". Operator: We were busy plus we never confirm. We had a lot of people to get to the airport. Me: I wish you told me this yesterday instead of "ok". Operator: Well, now you know. This is the kind of rudeness that you will deal with if you give these people your business. Please seek taxi services elsewhere. read more

I live out of state, but have used Tommy's Taxi several times as a courier service in the Metrowest area. They were very accommodating, polite, prompt and very reasonable for the service they provided. read more

of course Tommy's Taxi in Framingham is good and raliable and I was not told there were aditional charges that no person with disibilities are not supposed to know about but in this case I was well not ripped off but more to say is yes the driver tried to tell me something vut he continued to rasing the fare when usualy I pay like $8.90 or (.00 even not 16.00 or $17.00 AS riduculus as it sounds I hope that never happens again to me trust me when I say from Natick to Natick and I'll say this again never over charge a disilitiy person like that read more

Providing one star is too much!!!!. late and don't even know their way around their own area.. Framingham. Find another service. Use Uber or lyft read more

Nick is a very good driver i always look forward too him or bill they both are very hard working and they both know they're costumers they are very knowledgeable and careering . read more

I called late the night before, was told drivers start at 5 a.m & driver could be at my house by 5:10. I was concerned I needed earlier pick up to Logan. So, day of flight, I look at Lyft, driver 4 min away. I call to cancel taxi, & am told driver is at my house-4:50. Yea!!! I cancel Lyft and am thrilled with service of Tommy's Taxi. Thank you so much. So relieved I caught 5 a.m bus to airport. read more

I've used Tommy's for years. Never had issues. I needed a cab so I called for a quote. I was told $50 or so. The ride was $98.50 plus tip. When I called to question the charge the manager started yelling at me and refused to do anything. I'm still waiting for the owner to call me back. On top of that the cab, while clean, smelled like an ashtray. Uber from now on I can't recommend any company that doesn't honor their quote 1 star for showing up on time and getting me there read more

Tommy's was a no-show! Called and made a reservation (at a very high price) three days in advance in order to get to bus terminal for transportation to airport. Despite several text messages sent on day of supposed pick-up, got no response and taxi never arrived. Tommy doesn't have enough competition in Framingham area these days. I'll never use them again. read more

Too awful. Totally unreliable. Totally rude. Have to assume they are on their last legs. One word. UBER. read more

The person taking my reservation was rude and inpatient. Also, I called in advance for a ride ( a day before ) but they were still late. I called them right after they didn't show up and the only thing they told me is "Unfortunately...balbalbal.... ...so you might have to wait for another 10-15mins..." Which of course, the taxi still DID NOT pick me up after 15 mins. And when I called to complain, they just HUNG UP ON ME without any apology. So I'm wondering why bother calling in advance when they are 100% not going to be on time. ILL NEVER ORDER FROM THEM EVER AGAIN. read more

As much as I would have liked to give Tommy's a better rating, their recent performance has much to be desired. When I was living with a friend in Natick, I would take Tommy's to work (at the Natick Mall). I'd used them often enough such that when I gave my phone number, they already knew where to pick me up and drop me off. I had a pretty good relationship with this company for about a month, but when I moved back to Boston and called on Tommy's to pick me up from work or from either of the Natick commuter rail stations, they often left me stranded. It has been COLD outside, and they seemed to have better performance rates when the temperatures exceeded 55 degrees. I even called with a 45-minute headway for a pickup from the West Natick T, and I ended up waiting at the station for AN HOUR. I called Tommy's dispatch several times, wherein they told me it would be "only 5-10 more minutes." I ended up giving up and calling Natick Taxi, who arrived six minutes later. I thought that might've been an abberation, but four subsequent chances later, they failed to deliver, all with taxis not arriving per dispatch estimates (usually 15-20 minutes). Instead, I have been forced to wait AT LEAST 35-50 minutes for pickups. Only one mishap occurred during severe weather. The only redeeming quality about Tommy's is their credit card terminal in the backseat. Any other taxi company you use in MetroWest will pull out the old-school card imprinter which feels like eons compared to swiping your card with Tommy's and having the transaction complete within a minute. read more

My Sunshine Yellow Limo is. . .Here Tommy's continues to outdo its competitors with fast, friendly service. The dispatcher called me back to let me know the taxi would be arriving earlier than the quoted 15 minutes. I've dealt with her before; she's consistently kind and thoughtful. These details, as well as the driver remembering me, and recalling things from the last time, make them the best taxi company around. They remind me of a family-owned business. Once you do business with them, you can't imagine wanting to go elsewhere. (*I hope you enjoyed your strawberry shake!*) Thanks again. You guys are the best! read more

This company should go out of business soon! Crazy unprofessional & rude. Called them for cab. Gave my pickup time explaining that I'm getting the Logan express so promptness is important. Didn't show up at time. Called every 5 min. Was lied to repeatedly that he was down the street!! After 15 I took my own car. Driver arrived 20 min later- they called me. I told woman I had to take my car/ they made me miss the bus. SHE HUNG UP ON ME!!!!! Thank god for Uber! This company is horrible!!! read more

It must be a company mission to provide the worst customer service to every individual who rides with them or calls them. Tommy's is constantly late, even when I call them far ahead of time to book a cab when I KNOW I have to be somewhere at a certain time. And then, when I call to wonder where my 15-minute-late cab is, the person on the other end (no matter who it is) is rude and snippy. Beyond that, even their drivers are horrible. One day, after getting off of work late and waiting an extra 20 minutes for the cab, he picked me up and started to drive toward my home. While on the way, we were behind a pretty slow moving 18-wheeler. It made sense because the road was pretty narrow and curvy. This idiot driver decided he was going to pass the TRUCK on a double-yellow-lined road, and ended up being pulled over by the police. I could have died and all he had to say for himself was "oh wow, didn't think I'd get stopped. I was just trying to get you home." Well yeah, I didn't get home quickly because I had the officer take me to the station so that I could call my dad in the next town over to come and pick me up even though he had been sleeping. If you want convenience and very simple safety, do NOT ride Tommy's. The only pleasant thing about them is the voice that explains service options while you're on hold. read more

I have used Tommy's about 5 times now. I always got pleasant and timely service. One on a trip to the airport , the person on the phone suggested to have a minivan taking into account the number of bags I have at no extra cost. They just need lead time to make sure the van available. The best part is the ability to pay using credit card. Nothing beats that. I am only giving four stars because, the cars look really old from the outside. read more

Ultimately, it doesn't matter what cab service you use--your experience is entirely dependent on the one person who picks you up and drops you off. But I had a really great experience with Tommy's Taxi. My mother and I needed to get from Logan Express in Framingham to a parking lot just down the street at her company's headquarters, where we had left her car while we were on vacation. The cab driver was overtly friendly and made a point to make our ride as quick and efficient as possible--which was such a nice break from the cab drivers who purposely take their time just to make an extra buck! He was very kind, and the cab was clean and had a credit card swiper/TV screen in the backseat. When he picked us up it was 11:30pm on a Sunday night, so of course the lot we parked the car in was deserted and dark. But he went out of his way to make us feel safe. He even loaded and unloaded our luggage from the curb to his cab to our car. We hope we get him again if we ever need to call Tommy's! read more

Awesome company. Best to book a bit in advance, but when you do they are on time. Drivers and dispatchers are friendly and helpful. I will definitely be using Tommy's Taxi on my next trip to Boston. read more

I'll be honest and say I've never ordered (or ridden in) a cab before in my life, but as far as the service I received from Tommy's, I'd definitely repeat business! I had a miserable day, I leave to go to work and find my car had been wrongfully towed right from my apartment building so I had to take a cab over and get my car. The dispatcher was pleasant and said the cab would be 'right there' and sure enough, between 5-10 minutes later it was there. The cab driver was extremely pleasant and even stayed to make sure I was able to get my car and everything was ok before he left me at the tow yard with my car. Both employees were friendly and speedy and made an awful day a little bit better. I don't use cabs often, but I'd definitely use this service again. read more

Worst cab company ever! Could not give me an estimate on pickup time. Been waiting 60 minutes (I have time stamps to prove it) at Logan Express. I guess when you are the only game in town, you can get away with that sh*t. Be smart and call a friend. UPDATE: I called after posting to get an update and the female dispatcher said they were on the way and would be there when they get there. I asked her for a time since it had been an hour. She said when they get there and hung up. Very professional. *eyeroll* 9p on a Sat. night and 75 min for a taxi. read more

I'm a big fan of Uber, but one of the taxi companies i do like is Tommy's Taxi. They are pretty solid. I worked in the area for a year, and had no car, so had to use Tommy's for many late night rides to the train station. I never had one problem with them. They were certainly way better than Natick Cab. I give them 4 stars because they perform the basics well: 1. they answer the phone when you call 2. they're honest about how long it will take a cab to show up 3. the drivers are pretty solid. The only reason i give them 4 stars and not 5 is i did have one driver one night who appeared to be drunk or on drugs. I see a lot of the other reviewers have had problems with them, so maybe i just got lucky with my experiences with them. read more

I felt physically unsafe and was threatened by my driver (dr. lic: 759). I was charged $70 to go to the airport-- a usual $40 lyft ride. He took the toll road and charged me for it. I told him I thought it was crappy that lyft doesn't charge for the toll but he does and he told me I needed to not express my opinions anymore. I asked him what would happen if I did and he said just don't. I felt threatened and cornered.. there were no other options for rides to the airport and he could retaliate and drop me off anywhere. If you care about your safety, don't choose this company. read more

Booked at taxi for an early morning trip to the airport. Driver didn't show. Called them and they had no record of my booking from the evening before. read more

I've used them for years. Back & forth to airport etc. always fine. enjoyed chewing the fat with the drivers. so today, i needed to drop my car off at the repair place. I call Tommy's. the phone goes into a loop. press 1 to order a cab, ....press 1 to order a cab.. after the 4 trip I hang up and call back. I press 0. someone answers. I say, " I was thinking there was nobody home, no one answered. the person responded, " I just answered." hmmmm. not the answer I expected. So I said, I changed my mind, I'm going to call another company. they said, "ok, goodbye". So I downloaded the Uber app. I punched in the address. The guy was waiting when I got there in less than 12 minutes. He was extremely pleasant. Dropped me off at my door. $11.52 faire. no gratuity. no cash exchanged. I couldn't believe how slick it worked. Just goes to show you that it pays to be polite. read more

This company really saved me when my BF and I were stranded with two bikes in the middle of a snow storm in Natick. Jack came to meet us pretty quickly at a pizza shop and was kind enough to help load our bikes into the mini van. Really grateful for their service after Lyft and Uber let us down! read more

Tommy's Taxi is the best Cab Co . I have ever used . I have been a weekly customer for almost ten years . They are the most reliable , have professional drivers and clean cars . The are consistently punctual and are extremely helpful In making your trips comfortable . I highly recommend Tommy's Taxi if you want an anxiety Free Cab experience read more

After being abandoned by the last local mbta commuter rail to Central Mass I was undoubtedly fortunate to have had Tony from Tommy Taxi pull up to offer a ride. Despite the high rate, Tony was so pleasant and accommodating. I couldn't thank Tony enough! Thank you Thank you thank you! I will be asking for Tony from Tommy Taxi for all my future taxi needs. read more

I constantly use tommys taxi but no more. There drivers are rude and irresponsible. I had asked for a pickup a few weeks ago. The driver knew my address but yet he was waiting 2 houses down from mine and then used a lame excuse as to why he was late. I mean does tommys taxi even screen there taxi drivers??? Apparently not. read more