We hired Cabinet Reface to put new cabinet doors on our small yet lovely kitchen. If we would have…read moreknown of the battles we were to face, we would have found someone else!
Our timeline was short and we needed great results in little time. We communicated this to Mike on several occasions.
The initial consultation, planning, and quote was fantastic. We were so very excited to have the job completed. However, when the week came to install the new cabinets, tragedy struck.
We called Mike on several occasions attempting to confirm the installation date. He was non-committal, passive, and refused to give us a final date. We finally decided to call and tell him we must have an install date from him. Rather than handing the situation properly, Mike's attitude turned on a dime. He became aggressive, inappropriate, and rude. He made excuses, blamed others, and outright lied to us. After multiple conversations begging him to give us an answer, he quit answering his telephone. He wouldn't return voicemails nor answer our calls. We resorted to calling on alternate phone numbers (from work, other cell phones, etc) just to get him to answer our calls. In his attempt to avoid us, he went as far as to hang up on us when we called asking for an answer.
Despite our timeline being blown, Mike's rudeness / lying / imappropriate behavior, and an everlasting poor impression of Mike and Cabinet Reface... we had him finish the job.
The installation went fine. Not to our surprise, he was more than happy to ask for his paycheck the second it was done.
Ultimately, if he would have been honest with us the moment he knew it wasn't going to be done in time, we would not have cared. If he would have just been honest, it would have prevented so much pain.
Bottom Line: FIND SOMEONE ELSE! Mike has no sense of customer service, manners, or caring. The product we received certainly was NOT worth what we experienced, knowing we could have received the same results from many other companies. FIND SOMEONE ELSE!!!!!!