I'm writing this five star review specifically for Julie at Newport Massage Envy. She is an…read moreexcellent representative of the company, an absolute stellar, employee, and she went out of her way to help me today. In addition to the service at the front desk with Julie, I would say I've had positive experiences with Massage Envy in Newport.

Today I had to call massage envy, and argue with Hailey who refused to listen to me. I had…read morepreviously called to book an appt for my husband and they told me then I had to speak with a manager to transfer the massage bc I had already transferred one to him within six months. then told me he would have a manas a massage therapis, I said no he wouldn't like that. I never spoke to manager and said I would call back. They went ahead booked the appt, and yesterday my husband got a text confirming an appt which we never made, while he was out of town. He told me today and when I called Hailey was very rude and told me she is charging my card for an appt that was never made. Also I have 8-9 massages built up, so they should never charge my card anyways. I told Hailey I will talk to her manager and she doesn't know what she is talking about. It's ridiculous. I've been a client there for over five years with a plan that comes out monthly. This is the worst we have ever been treated and she honestly needs more training. Terrible service Hailey! Zero stars honestly. Newport ky location

Super facility and comfortable space for sure. She is well educated and well trained in her…read morepractice and does a great job.

I love Lisa. She has time for me and has a good touch. She suggests vitamin supplements, which she…read moresells there. I like to listen to meditation while I get massages with her. I've been seeing her for years and it has helped with chronic body pain. Especially lower back and hip pain.

I stopped in yesterday and had the best massage I have had in years!…read moreThe staff was friendly, and the spa was cozy. I will be back soon.

A friend and I stopped today on the way to get pizza. one of the best massages that I have had in…read moreawhile and so reasonable! thank you!

I have been going to Susan since she opened her Ft. Thomas office. So that is many years!…read moreMy MD recommended that I see an LMT for a shoulder injury for the 1st step in treatment. After a few sessions, I felt a world of improvement. No surgery or meds needed! My MD was impressed. Then when I was facing surgery for a different medical issue; I was recommended to get a massage pre-surgery. My surgeon stated that massage 'seems to help patients when preparing for surgeries." It must be true as I went home from recovery 1 1/2 hours ahead of schedule.

I recently visited Susan for a massage in hopes that it would provide from relief from my chronic…read moremigraines. Her location is very convenient: easy to find, free parking out front. The office itself is small and intimate. I had written her prior to massage and we talked more in-depth about my migraines. I paired a full-body massage with cranio-sacral (which I had never had before). The massage room is very cozy: dimly lit with fabric hung from the ceiling (it reminded me of a cloud). Much to my surprise, despite her use of oils, I was not overpowered by smells. The massage was great - I loved the warmed socks she provides. The week after my massage I felt wonderful. I could definitely feel that the tension in my neck and shoulders had been significantly reduced, and my migraines were not quite as intense. I would highly recommend Lotus Tree if you're looking for someone who will take the time to listen to your ailments and work on them! I'm hoping to make visits here a regular occurrence.

I've never had a massage before. The reason I tried 502 Salon & Spa was because they offered 30…read moreminute sessions, and I figured if I hated it, it wouldn't last too long. Most places offer 60 and 90 minute sessions (501 also has these options, but I love the shorter ones). I put in my notes when I booked online that it was my first massage and I was nervous it would be painful. When I arrived, the front desk attendant was very kind and took me upstairs to the spa. (Note - not sure how accessible this place is - I did not notice an elevator). My masseuse was Ashley, and she was incredible. She walked me through the process knowing I was apprehensive, explained any add ons, and made me feel at ease. She is so good at what she does, and I genuinely cannot wait to go back.

This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

Great service and great massage. I have worked with multiple massage therapists here and always…read morehave a wonderful experience.

Got gifted a 60 min. session for my bday with the hot stones + calming oil and couldn't have chosen…read morea better line up myself. Calm vibes, very clean space, and my masseuse was awesome and made my first experience very comfortable/professional. Would definitely book here again

Always a great massage! This is one of very few businesses I am visiting during Covid. I trust Nick…read moreand the attention to detail he is giving to assure the safety of his clients. I would definitely recommend this business!

AMAZING! Been dealing with pain and muscle stiffness in my shoulders, after one massage…read moresignificantly improved and didn't wake up with tingling and numbness down my arms

I was in town for a week on business, and needed to relax. Onnie was fantastic. I felt at ease…read moreimmediately. I like the vibe - almost like going to a therapist office versus a high end spa. I will be back, and I will be recommending this to everyone.

One of the best massages I've ever had and a very reasonable price. Very friendly! Amandi was…read morefantastic

I was quite anxious approaching the front door of the stretch lab as I'm a bigger guy and not very…read morebendy and stretchable. I just started a healthier lifestyle journey with a personal trainer and dietician and if I'm in for a penny, I'm in for a pound. Being sedentary all of my life, I need to work on my mobility and my flexibility so as not to hurt myself working out and also to help with my body aches and pains. My reflexologist Kohan got me set up with the MAPS which highlights your trouble areas and he got to work. It was incredible! Not only was the session very enjoyable and very relaxing but then I chatted with him and Jason for quite awhile and that's rare for me because of my social anxiety but I felt right at home. I signed up for a 3 month membership, I liked it so much!

Went to a retreat spondored by Bom Dia and was very disappointed. The massages were the only…read moredecent part of this experience. The retreat was poorly organized and executed. When my concerns were brought up to the organizer, Adriana, I was met with a blank stare. Tried to follow up with her and she was not empathic and said I must have misunderstood what was being offered. The accommodations were not properly vetted (she had never been to the site beforethis retreat), were unhygienic (filthy every where from bathroom to common areas) did not have hiking trails or safe outdoor areas as advertised. The food was not what I was expecting at a "wellness" retreat, especially as I mentioned my friend was a vegetarian and does not eat cheese... .one meal was a charcuterie board and bag of lettuce. There was no one actually in charge of organizing meals, for breakfast someone put out the makings of smoothies, which we later learned we were to make and clean up our own smoothies or you could have prepackaged tasteless hardboiled eggs (absolutely disgusting) Aside from the accommodations and food. The "life-coaching" was sitting for hours while Tom wrote illegibly on a white board, which was not my idea of relaxing or wellness, as I attend meetings for work regularly and do not want to relive it on my weekends. Breakout sessions and discussion groups might have been better. The yoga was minimal, and I dont believe it was with a certified instructor, as she offered no modification, and there were several people with no yoga experience who needed instruction and got none. This was a waste of money and time.

I went to Gwendolyn just this past Tuesday night for a myofascial release in my scapular area and…read moreshe did amazing work. I'm able to cope now where I was out of my mind and tightness and pain before I got there. I highly recommend her. She was very professional