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    Tom Parker Electric

    5.0 (1 review)
    Closed 7:30 am - 4:00 pm

    Services - Tom Parker Electric

    Electric inspection

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    4 years ago

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    Comfort By Design - Gas Burning Fireplace

    Comfort By Design

    (6 reviews)

    My husband and I bought our house a year and a half ago. Our furnace was installed by comfort by…read moredesign two years ago. One morning in the beginning of December our carbon monoxide alarm started going off and woke me up. I ended up evacuating myself and my three cats after it went off a second time and after talking to my husband and opening windows and stuff. We knew it was the furnace because we don't have anything else besides our dryer that is gas. My husband got Chuck Fryer from comfort by design to come out and look at our furnace. He DID NOT RED TAG the furnace, but showed us his meter going up saying there was carbon monoxide. He said we need a new heat exchanger and a new burner and it would run us about $1,700 for labor and everything. I'm SO glad we got a second opinion!! We had a guy from a different company come and he took the burner out and showed us that it was not broken. Why would our furnace be broken two years after it was installed? Because it was installed wrong and cheaply to sell the house. The only problem was the soot at the bottom, which is now thought to be from running out of propane before we moved in. This guy also brought his $200 carbon monoxide detector, didn't detect any in the house with the furnace running, and tested his detector out for us with truck exhaust to show it was working. He said the guy from comfort by design most likely had the meter reading heat and not carbon monoxide, which is why we saw the level rise on the screen, and he said this is a common scam tactic. Considering we are young and new homeowners, this guy Chuck Fryer thought we would just pay it. IF OUR FURNACE HAD A HOLE IN THE HEAT EXCHANGER, IT SHOULD BE RED-TAGGED! This was such a scary experience and I would hope no one has to go through this. DO NOT let comfort by design anywhere near your HVAC system!

    I needed a replacement panel for my fireplace. I chose Comfort By Design because Fireside Hearth…read moreand Home, where I'd originally ordered the part, was very short on customer service. When the part arrived, I wasn't able to install it myself, but Comfort by Design was able to send out a technician to do it. There was a travel fee and hourly charge, but the price was fair. The technician was competent and friendly and cleaned up after himself. I knocked off one star because they kind of messed up with my invoice, twice. No malice involved, I'm sure, and they were cheerful about fixing it.

    Tom Parker Electric - electricians - Updated May 2026

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