They canceled my dad's appointment and called me 20 minutes before the appointment. I was already…read moreat the clinic when I saw their voicemail. when I call back and said why you didn't let me know at least one hour before, she even didn't listen to me. that was an awful experience.

Incredibly poor management. There's no telephone answering system, no web contact, and no email…read moreaddresses. I got a complaint about trying to contact my doctor about a phone appointment we had a week ago, and had to fax a followup. Only a long phone menu and maybe a phone medical appointment with the doctor available. Only know the one doctor amongst many there, and he's fine. But getting a message through to and from him is more than difficult. Seems a management problem rather than medical. I'm old enough to remember the original Dr. Justik, and he'd be rather disappointed in what this clinic has become.

I am very conflicted about my doctors office. My doctor is great. She always takes time to answer…read morequestions, is very thorough in answering and is super friendly. That being said -- I can't stand the receptionists here. They are really rude, barely give you a smile when you walk in the door. Whenever you have questions, they are very short with you and give you very little information. Also, it does not seem to matter if I make an appointment early in the day, or at the last appointment spot, I am always kept waiting. Today I went in for a 9:15am appointment and I was told to come half an hour open. When I showed up at 8:45, the door was still locked! The receptionist finally came to open the door for me, but I was confused as to what I was doing there so early. I wasn't brought into the exam room until 9:30 and my doctor didn't see me until 10:00am, a full 45 minutes after my appointment time. I was super frustrated.

NP Shawn Sandhu is my current medical practitioner. I have been most impressed, and appreciative…read moreof, his attention to detail and follow up consultations. He reviews lab / diagnostic reports in a timely manner and explains treatment options. Consultations, in person or phone, are never rushed. Having been without a medical practitioner since the retirement of my long time family MD four years ago, it is very comforting to have such a dedicated medical professional in my corner.

*****I raised these concerns during a phone call, but instead of addressing them, "Pat" (Office…read moreassistant to Dr. Mosherchak and Chan) (780-701-5518) responded with "thank you" and hung up. Since approximately 2018, I have experienced ongoing difficulty reaching the clinic by phone after a longstanding pattern of not receiving callbacks after leaving voicemail messages. Calls frequently go unanswered, and voicemail messages are often not returned. This has been a consistent pattern over several years, resulting in limited ability to reliably contact the clinic regarding patient care concerns. On the occasions I have reached "Pat" (office assistant), I have been told she is busy. However, when I attend the clinic in person she has not appeared to be occupied with patient related tasks and has instead been conversing with staff or not engaged in work at the front desk. I have spoken to other patients that attend this clinic and they have the same complaints and find it highly annoying. This creates a barrier to accessing care and communicating with the office. Based on my experience, patients should be aware of communication challenges when dealing with this clinic.

Apparently newly renovated, waiting area is big and comfortable. Ive seen some reviews about wait…read moretimes, I've had no issues. I was taken in about 5 minutes before my appointment time even though the waiting room was packed. I did spend about 25 minutes past my appointment time alone in the exam room, however the doctor came in apologizing profusely saying she had to spend a little extra time comforting her last patient, totally understandable. I've recently started seeing Dr. Mcevoy (spelling?) and she is absolutely wonderful. She's caring and listens and explains and thinks out loud as to what her thoughts are and courses of action - "hmm, we could try this, what are your thoughts?" and so on. She even sat there and googled images and explained about my neck issues and how muscles and discs lead to pain, pointing out where my issues were. The reception can be a little blunt at times and I was given the wrong date for my last appointment and missed it. Lesson learned, phone a couple days beforehand to make sure. Other then that, a stellar clinic.

I've been fortunate to have Dr. Pariy as my doctor for the past few years. She is always willing…read moreto take the time to ensure understanding for any given situation. She is compassionate and great with follow up. I would highly recommend Dr. Pariy. Carolyn Spencer

I didn't really think I would be writing a review for a hospital, but last night my little sister…read moreneeded emergency surgery for a cyst on her ovaries and they took such good care of her. I'm used to having to wait like 14 hours to get hospital care but they actually transported her from the U of A specifically to get her in faster. We were done the surgery in about 2 hours, it was amazing. She felt as though she got great care while she was there. She's never even had blood taken let alone a surgery before, so thankfully the staff were very comforting and supportive throughout the process. I don't think anyone really ever wants to get an emergency phone call that their family member is going into surgery immediately, so thankfully it was relatively easy and they gave us access to her. It was all kind of a shock so the fact that they let like six of her family members wait it out in the waiting room in the dead of night was really comforting. It was especially comforting for my Mom that we could all be there because she is in Calgary and couldn't come right away. They told us that they weren't very busy either. So I would actually recommend people coming here during an emergency. I've waited full days at the U of A/Grey Nuns before, so this was definitely a new experience to be in and out so quickly. Thanks for taking care of my sister!

Good people works here. Great to have a medical facility with minor emerganciesread more

had to go for stitches got in after 4, got stitched up and out by 5pm. Staff were very nice, doctor…read morewas fantastic and I didn't have to wait 8 hours in hospital emergency. Would recommend this place to anyone

Very good Doctor, no issues since I am diabetic Very knowledgeable, Office ladies are amazing Very…read moreprofessional and caring.

Dr Wu is a great doctor - I have never had to wait long, he stays really well on schedule and yet…read morehe takes the time to really listen before suggesting options in treatment. I find him to be a very kind, patient and caring doctor and I consider myself very fortunate to have found such excellent care for both my husband and myself. The Springview Clinic has a great atmosphere and Maria at the front desk is superb.

To be honest I've never written a review before. However, my experience with Dr. Qiming (Roger) Wu…read morebecoming my new family physician has been exceptional. I was suffering from mental health issues and when I disagreed with my original family physician's treatment plan, I decided to seek a second opinion. Calling SpringView Edmonton Clinical Practice, I was greeted by the friendliest voice of Gloria Lee, who booked my appointment. On my first visit, Gloria attempted to reschedule my visit as Dr. Wu had a family emergency. However, after explaining my urgency to see Dr. Wu, Gloria made an exception. Dr. Wu listened intently to my condition, signs and symptoms. He is both informative and asked questions to further understand my health. I felt there was mutual respect and collaboration towards my new treatment plan. What is more remarkable is that I felt that I could trust Dr. Wu even when he didn't know my full medical history. During my second visit, we started the new patient intake process. However, due to the complexity of my current condition, Dr. Wu made it a priority to further discuss my treatment plan and made adjustments accordingly. Dr. Wu's bedside manners are excellent. His priority is patient care first. In my opinion, Dr. Wu and Gloria are both professional and they both believe in supporting patients to achieve the highest level of healthy living. Their passion to do what is right, to the best of their ability, is evident by their big heart to serve the Edmonton community. You may book an appointment to see Dr. Wu at SpringView Edmonton Clinical Practice on Monday, Tuesday, and Friday. They close on weekends. Gloria is mindful when booking patients and tries not to double book appointments to ensure sufficient doctor to patient visit time. Unfortunately, this is a huge downfall in other medical clinics which creates very long wait times or even worse a doctor who rushes to see the next patient. This potentially reduces the quality of patient care. The atmosphere of SpringView is clean with soft and calming music. They take pride in caring for their medical clinic space. I have been truly blessed to meet both Dr. Wu and Gloria. I wish them both success in their profession!!! -- CXQ (Dr. Wu's new patient)

5+ stars I have been here many times and I'm always pleased…read morewith the doctor and the staff Dr Musbah is kind and actually listens to you The receptionist is so kind when most at these types of clinics are annoyed and grumpy There is parking for the building and also street parking. There is also a pharmacy in the same building

I've gone to many medical centres in Edmonton, by my 3rd visit, the staff at CareExcellence on 126…read morest & 111 ave knew my first name. The staff are welcoming and care for the patients needs. They made me feel very comfortable. What I was most impressed by was when I saw Dr Musbah as I needed antibiotics, I am allergic to penicillin so there are not many antibiotics I can take, I'm normally prescribed Biaxin, but Dr M said I shouldn't take that one, as it reacted to other medications I was taking--making them less useful & functional. I can't believe no other Dr, even my family Dr ever caught this. I am happy to know that Dr Musbah & the CareExcellence team have my back!

Exceptional care at Ottewell Medical Clinic -- Dr. Jason Corrigan and the entire team offer rare…read morecompassion, professionalism, and a truly welcoming atmosphere with Dr Blais so wonderful to see in his white coat - he is a Godsend for #YEG and all the staff and practitioners at this rare traditional Medical Practice in Edmonton AB #YEG Everything about the clinic is exceptional including treatment rooms with extraordinary art on the wall..

I have been seeing Dr. Ahmed since 2006. Unlike another review nothing said relates to my…read moreexperience. From my experience his staff are professional and friendly. They recognize me and speak in a way I know that. Dr. Ahmed has provided thoroughly professional services. My experience is he takes time, listens, has read any lab reports and has steered me in the right direction. It's not my experience he offers any medication than that which I need. I'm completely happy with him as my personal doctor and I'd recommend him to anyone.

I have been a patient here in excess of 25 years and have continually experienced and witness the…read morerudeness of Yvonne at the front desk to patients whether it be in person or on the phone. She is rude, impolite, and extremely curt. When I expressed my dismay with this woman to my doctor, all she said was thank goodness she wasn't the office manager. Yvonne needs to retire and deal with her miserable self ALONE

I recently started going to Grandview Heights to see Dr. Baies, who is an excellent gp. She came…read morehighly recommended from a woman I know who has been seeing her for years. I was so impressed with Dr. Baies. I've had lots of doctors since I left Ontario, but none have come close to my family doc there. Dr. Baies made me feel secure that I had found my new family doctor. She is a very good listener, she's thorough in her tests and questions, and her guidance on several medical matters have given me confidence in her. I like this clinic too. The nurses are very friendly. It seems they've all been there for a while and there's a feeling that I'm in really good hands when I'm there. It can be quite a wait to see Dr. Baies, I've been told, as she's a very popular doctor. Bring a book and keep your afternoon open. But I've been fairly successful getting in quickly. It's slower during the early afternoon, but I did have to wait over 6 weeks to get in for an annual check-up.