Terrible customer service and unreasonable unethical business practices . Order somewhere else!
My experience buying online as I have never been to the store in person:
I found the pair of skates that I was looking for on the website and for my size it read "only one left in stock" so I went ahead and purchased it right away. I came back to the description page after paying for the order and noticed that at the bottom of the page when you scroll down, there was some text saying that they would not be actually available to ship for maybe 2-3 months.
I immediately emailed and asked if, given the confusion from the website I would be able to cancel. They told me that the skates were actually in pre-order and they did not know when they would be available to ship, but 5 minutes later I had a cancelation email with the full purchase amount listed. I figured, since it was only 15 minutes between order and cancellation, the payment shown as pending on my credit card would just disappear, but A few days later, I checked my credit card and noticed that the full payment was billed and a refund for the total -40 dollar was issued. Note that this was not informed to me when I asked if a cancellation was possible nor when I received the cancellation email; which listed the full order amount.
I emailed to ask about it, and instead of giving me an answer, I just received a screenshot with a red circle over the text "pre-orders subject to shipping charge when cancelled" or something along those lines. Not even a Hello, or any text on the email, just the passive aggressive screenshot.
I sent an email offering pay for any hardship imposed during my 15 minutes of holding their inventory or processing fees for the credit card, but asking to reconsider a $40 fee for such a small amount of Time and effort, I did not hear back.
In my opinion this is a very unethical practice. $40 dollars is such an unreasonable cancellation fee, specially when the skates are not even in-stock. I can't see how my 15 minutes of confusion could have caused this cost to be incurred .
Even if there was nothing that could be done, I would have expected an explanation on why the $40 dollar was spent or a quick note instead of just ignoring me and sending rude screenshots. This is not good customer service and it makes it seem like they just made an easy $40 dollars by doing absolutely nothing and within 15 minutes of not very hard work. read more
