Rohit was very professional, assessed the problem, explained issues at hand, provided an honest…read moreopinion; didn't waist time or tried to do work that was unnecessary. Very thoughtful.

Rohit was pleasant, responsive, and completed the repair. Rohit was familiar with the issue…read moreaffecting my type of refrigerator and was ready to address it right away, which was helpful. I approved defrosting the fridge and replacing the part. However, he didn't inform me that water would continue to drain afterward and left immediately after payment. I then found water pooling on my laminate floor and had to call him back right away. He didn't seem aware of the risk this poses to laminate flooring. The service call and repair were $275, plus the cost of the main control board. Rohit did the job in 35 to 40 minutes, and I found him invested in his work. I'm giving 3 stars due to the lack of communication and concern about potential floor damage.

Amin has done repairs on our refrigerator, garburator and dishwasher over the last 10 years. he is…read moreprofessional, respectful and super capable. Amin has been able to fix all our appliances in a timely, and economical fashion! most importantly, we trust him!

I have been with this Company for years,always happy and satisfied,highly recommend to everyoneread more

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.

The 1-star is for lack of follow-up to filling out the online contact form as well as no answer to…read morephone calls (which show up as "Face Time call"... i just want a regular phone call. I have a 3yr old Cuisinart 14-cup drip, home coffee machine whose water leaked out of the resevoir. The manufacturer has been absolutely useless. Anyone have any ideas?

The first time I called was in regard to my dryer. I found Imran to be very helpful and flexible…read morewith regard to his schedule. He came to repair my dryer and i was completely happy with the service and price. Later I called as my washer stopped mid-cycle. Imran was able to get it working but had an idea that the door locking mechanism was at fault. I had use for a couple of months and today I couldn't get it to work and when I called he was able to come right away and replaced the door locking mechanism. Imran is polite, helpful and a quick worker. Happy to have a washer and dryer that I can count on again.

the technician was friendly prompt and super knowledgeable. Was quick to diagnose and trouble shoot…read morea great fix for a potentially costly problem. My noisy annoying fridge is no longer driving me insane. Highly recommend this company.

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

I wrote a new review somewhere else on Yelp for this company. Not sure why there are two now…read more A friend of mine was going to hem two dresses for me to wear at my daughter's wedding. She did not have a rolled hem attachment, so looked up places that could do the work. She took the dresses to Rita's. They were to be completed by August 12th. I phoned them on August 15th to tell them I can come pick them up on the 18th or 19th. She had no idea of what dresses I was referring to. Then she remembered. Odd. I phoned on the 18th at 11:30 when they open to say I was on my way. She said "Okay". When I arrived one woman had my dress at the sewing machine. said, "Oh, you are not finished?". 'We saw the lining was longer than the dress, so needed to fi it. Can you come back at 1:00?' "No, I have to be at an appointment by then." Then I saw my other dress on the table and said I would try it on. This dress had only been cut for hemming and was not even started. So, two dresses were not ready. 'Can you come back at 1:00 for th dresses and they will be finished?'. "No; I cannot return at 1:00. Why are they not done?". (Something about her eyes. But, there were two other women working there, so I have no idea what was going on.). I try on the second dress which was on the table and the unfinished hem was uneven by over a inch and cut very roughly. I tried on the "finished" dress and the hem difference was 2 inches i the front!. And, it still did not have a hemmed lining. What was that woman doing to the lining she wasn't hemming it?? I told her I do not complain to workers; but this work was poor and unacceptable. I was getting quite upset - yet controlled. Very shoddy workmanship and carelessness. They had had my two dresses for two weeks, an were to be ready one week before I picked them up. Rita said they promise they would fix them and they would be ready in one week. I was clearly upset and getting teary, as they are for my daughter's wedding and I looked at over 40 dresses for several months. I said "How can you fix the hems, when they are already cut and cut too short in some places?". 'Don't worry, we will fix them for you.' After coming home, my husband and friend both said to go pick up the dresses as if they messed up the first time, do not trust them. There is no way to lengthen the short part of the hems, as the chiffon fabric had already been cut. I took them to another woman I have had work done and she agreed that there is no gooc way to "lengthen" the hems. So, I shall have to find lower flats to wear to the rehearsal dinner and wedding. I actually think Rita owes me two new dresses. I wish there was a way to attach a photo to show everyone the hem difference. It is so completely obvious, even my husband noticed and agreed. I do not comprehend how this business operates. Two women 'working' there and no comments from either of them. I asked Rita who cut the hems so carelessly. She said another woman who was not there today. I wonder if that is the truth? So, not done on time; carelessly cut off chiffon hem; uneven hemming. I certainly would like to know what was the reason for the poor customer service and work. Who cuts a hem so carelessly? Who doesn't even notice that the hems were obviously uneven Apparently others have been okay with Rita's Family Alterations. I have no idea why my dresse were so thoughtlessly and carelessly handled. I can only advise to not use this place, other than perhaps sewing on a button (if they can sew in the correct place). I am so very upset with how my long, flowing, chiffon dresses for my daughter's wedding have been abused and carelessly treated.

WORST CUSTOMER SERVICE EVER! I got several items tailored for myself my mom and my kids. 1st of all…read morethey did not give me my things on time than when they were finally done the blouse was not fitted correctly, I told them that it was not right and they tried to assure me that it would be fine. My event was the next day. I ended up wearing it and had to use safety pins to make my outfit work. I called post event and the tailor assured me that I could come back and have the blouse fixed since I was not happy with it. I called back several times since and now have been told that she will not fix it unless I am charged a 2nd time. If you look at reviews and the responses from the owner you will see how rude they are. For this reason alone and many others save yourself the headache and go to a place who knows how to tailor and how to be professional and on time.

Simon and his assistant came and installed the washer and dryer. They did not leave until they…read moreknew that everything was installed and was up and running. This was great customer service. They also took the old washer and dryer. Very clean job done. I will recommend them further.

From the owner: We do all kinds appliance repairread more