1. Todd Roney Home Improvements

0

Dickson, TN

Todd Roney Home Improvements

5.0 (1 review)

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Services - Todd Roney Home Improvements

Deck construction

Deck repair

Deck replacement

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7 months ago

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Renewal by Andersen - Nashville - trim with caulk

Renewal by Andersen - Nashville

(32 reviews)

I would like to share our experience with "Renewal by Andersen of Nashville". After receiving a…read moreaggressive advertising we decided to give a try to their windows. Positives are quick response to our call. Sales part, measuring and installation were smooth. Nice people work there. Negatives are, after a small change how to pay the outstanding balance, lack of internal communication. You have to leave message with "call centar" and wait 24-48 hours that somebody will call you. What most likely doesn't happen. Then, a month later, we started receiving a multiple phone calls without any message left. I called to bring to their attention this issue without any help. Finally, I left message for the owner and never received a call back. Too soon to evaluate quality of product, but enough to raise a question how "Renewal by Andersen" response to customer inquiries. ******** This is a update to my original review. Within couple days I received DM from the Company. What's a very nice reaction. After exchanging couple messages I received a phone call from VP Operation. It was a very professional phone call and I had a opportunity to deliver to him my experience communicating during process of buying and mounting windows. I will update my star rating based on this experience. ******** Here is a paste response to Antonio M. Renewal by Andersen Social Media person.Antonio M. Thank you for the response. Yes, that's correct, I received a phone call from Sam Spires and I had a opportunity to express my concerns. It was a very professional conversation. I hope that my input will help that you improve internal organizational structure for better customer experience. My understanding is that I wasn't the only one who brought the same concerns. Thank you.

Had a slider and a front door installed. Slider was delivered on time but installed incorrectly…read more Took 3 months to rectify the problem. Front door showed up on time but was seriously damaged. Had to reject. It took a total of 12 months to finally get my front door delivered and installed. Project manager was supposed to come back within 2 weeks to clean up some details. Heard from him 5 weeks later. I had already completed everything myself. Still missing some trim. Don't buy.

Todd Roney Home Improvements - decksrailing - Updated October 2026

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