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Todd Roney Home Improvements

5.0 (1 review)

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Services - Todd Roney Home Improvements

Building additions

Deck construction

Deck repair

1 More Service

Deck replacement

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2 months ago

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Renewal by Andersen - Nashville - trim with caulk

Renewal by Andersen - Nashville

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I would like to share our experience with "Renewal by Andersen of Nashville". After receiving a…read moreaggressive advertising we decided to give a try to their windows. Positives are quick response to our call. Sales part, measuring and installation were smooth. Nice people work there. Negatives are, after a small change how to pay the outstanding balance, lack of internal communication. You have to leave message with "call centar" and wait 24-48 hours that somebody will call you. What most likely doesn't happen. Then, a month later, we started receiving a multiple phone calls without any message left. I called to bring to their attention this issue without any help. Finally, I left message for the owner and never received a call back. Too soon to evaluate quality of product, but enough to raise a question how "Renewal by Andersen" response to customer inquiries. ******** This is a update to my original review. Within couple days I received DM from the Company. What's a very nice reaction. After exchanging couple messages I received a phone call from VP Operation. It was a very professional phone call and I had a opportunity to deliver to him my experience communicating during process of buying and mounting windows. I will update my star rating based on this experience. ******** Here is a paste response to Antonio M. Renewal by Andersen Social Media person.Antonio M. Thank you for the response. Yes, that's correct, I received a phone call from Sam Spires and I had a opportunity to express my concerns. It was a very professional conversation. I hope that my input will help that you improve internal organizational structure for better customer experience. My understanding is that I wasn't the only one who brought the same concerns. Thank you.

The response from the owner is a non-response and dodgy as to the facts I stated. Saying they are…read moresorry so many times in one response is, well, sorry. Again, I warn you to do your due diligence, seek quotes from multiple companies and do not give in to the high pressure sales tactics Renewal by Andersen employs. Back-handed "apologies" in the response speaks volumes as to the character of their "owner".

Window World of Clarksville - Door

Window World of Clarksville

(14 reviews)

My back door has looked like this for 2 years. Window World has come a few times, never completing…read morethe job, which means I had to take off of work to be here. The windows have been like this for a year. This is totally unacceptable. They are finally coming to fix it tomorrow ( we will see how that goes) I have never had such awful service. Edit: now their response to this is thank you, and we are glad we successfully completed the job...... after 2 years.... And after this review was left May I add. Only then, did the job finally get done!!! Awful customer service. Please save yourself from them!!

This will be LONG because it took forever! We moved into our home the end of Sept 2017. There was a…read morepicture window in our shower that we immediately knew we wanted gone since you could see in clearly from outside. I called WW(beginning of Oct) to give me an estimate of replacing with obscured glass window. The guy comes out & measures. I tell him I basically want the same window only with obscured glass. While he was here I agreed to the job and thought he ordered the window (WRONG). I called about 1 week later & told them we had a door (faux French) with wood rot we wanted to replace. He comes back out & measures the door. Gives me the estimate & I call him a day or so later to tell him we want the door. THEN he tells me he needs 1/2 down in order to order the TWO items (door & window) says it will take about 6 weeks. I pay 1/2 on October 20th. Around the 2nd week of December I call because I've heard NOTHING. Find out that the manufacturer was closed the week of thanksgiving! So there's a delay. My window comes in but it's clear glass. Christmas comes & goes. Now it's New Years. My window glass comes in but it's broken! I say go ahead & put in the door. Friday before New Years & they come to install the door. ITS THE WRONG SIZE!!! He measured wrong. So again we wait. They put a rush on the correct door. FINALLY in February (19th 4 months later!!!) both are installed. NOW I realize that on both the glass is much smaller. I lost 4" of view from doors & more than that in glass on the window. I'm not happy about this at all. The window didn't matter much since I only wanted the light to come in since it's the only window in master bath. But the DOOR pissed me off because I already had blinds ordered (that were in since November) for the previous door that were 22" & now the glass is 18"! In Dec when I spoke to the girl at the office I told her how frustrated I was with all of delays & told her I expect to be compensated. Well they only took off about $200 from the total cost of it. Sucks too because we will be replacing another door soon & eventually all our windows. The installers did an amazing job. But the whole experience has left me VERY BITTER. I will not be recommending them not using them again. The communication was non existent & the delays were unacceptable. ALSO new door was to be white- it's only primed white. Ugh.

Todd Roney Home Improvements - decksrailing - Updated May 2026

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