The tech was knowledgeable efficient and friendly and we're very happy with the serviceread more

I insisted on Highland House using this agency when ordering equipment for my Dad as they did such…read morea good job with both my needs and my patient's. I am so glad that I did as when the wrong size's and styles of equipment were requested, the ladies at the Grants Pass office faxed the physician for me and followed through to get my Dad what he needed the next day. They also are able to clearly explain what equipment was covered by insurance and why!".......Marie, RN

Worst customer service, ever! I was sent to Ricks for a new…read moreCPAP, got it. This was June/ July of 2025. Therapist suggested one type of mask to try which was ok, she said I could bring it back if I didn't like it. In the mean time the mask just didn't work for me. The therapist said try this one. It was perfect. Since this time I have tried to get a replacement mask. No one at Ricks or the supplier sending replacement masks could provide me with the number. Their third party sent a whole new box with the origin and wrong Mack from the beginning. I have been to Ricks four times. I was there and spoke with one of their employees last Thursday. I'm angry. I raised my voice as I was explaining it nicely after complimenting the two up front. One if which I started talking to her last October. so-called older supervisor lady wearing the same hair style as she did in high school threatens to call the police on me. Mind me I've complimented them, I thanked them of what they were for trying to help. Is this the customer service you want? The most unprofessional so-called supervisor I've ever met.

I gravitated towards Rick's Medical Supply because I needed a wheelchair and through my insurance,…read morethe turn around seemed like a day or two before delivery. It's a lovely wheelchair rental and I feel like I definitely got a great value. However, my insurance went with another company to get me a hoyer lift and fully electric hospital bed and it was a week and a half. My mobility was decreasing at a quick rate and the pressure when onto the shoulders of my parents. I needed that equipment and I needed it now. I finally reached out to Rick's as a consumer willing to pay thousands if I needed to get that equipment today. Ebony answered my call and more. She tried to advocate me to try again with insurance and then offered that if I rented this month, then to send the docs orders to her and she would go after the insurance in my place. She also said they only had a hydraulic hoyer lift, but I could use that and they would order a fully electric one that, when it comes in, I can switch to. These are expensive machines too! She stayed late, came in on her day off, and was just overall amazing. If the rest of Rick's employs other people like that, I can only imagine that the owners and upper management must be so proud of them. I got the medical equipment today, just two days after i reached out. Thanks Rick's!

These guys are awesome. Staff is helpful and knowledgeable. I work in healthcare, they have…read morebetter prices on many items than the other medical supply places. They also have a guy who is a specialist with wheelchairs.

From the owner: Quality home healthcare products and service you can trust! We offer mobility products, oxygen,…read morebathroom safety, home medical equipment and more, with the option of having it delivered right to your door. We are locally owned and operated, with a team of caring professionals who will work with you and your physician to find the best solutions for your unique situation.

I called to inquire about their wigs or "scalp prosthetics". The person answering the phone was…read morevery sweet. She apologize that they no longer carry wigs. They have many other supplies you may need, especially for breast cancer warriors. Still looking for a wig shop to try styles.

After reading all the great reviews, I decided to come here for my first ever bra fitting. I first…read morewalked in around 10:30 am, but recently they have had so many bra fitting appointments, it's best to call ahead to make an appointment. It didn't matter to me since I had some errands to attend to, so I made an appointment later that day. I arrive early for my appointment and there's a small waiting area in the store where you can wait. Tony helped my with my bra fitting and she was wonderful! The first thing she did was take three measurements: one for the band and one for each breast. With the measurements, she calculated my size, but it doesn't stop there. According to my measurments, I was a 36G. Just from looking at me, she could tell I wasn't a G cup, so we went a cup size up from what I was wearing. (The bra I was wearing fit me well which is why she referenced that size - 36DD) After trying a few sizes, we finally got a bra that fit me well and was giving me support. My new size was a 38DDD. She helped me find bras that fit, but also took into consideration my request for having something that wouldn't show when I wore a tank top. I ended up purchasing three bras, two that were $60 and one that was a European brand for $48. Since it's hard to find certain sizes in stores that actually fit, spending the money on bras that actually fit and would last me a long time was a no brainer. They are reasonably priced and if you look at it from cost per wear, it's well worth it! I used to have a drawer full of bras that just don't quite fit, so having those three were a great buy. I highly recommend this place! The staff is friendly and accommodating, the selection is great and the prices are reasonable.

My experience is relating to job seeking, thus the neutral rating, I don't want to give people the…read moreimpression that I experienced bad business. I have years of experience driving for a vending company and the post office. I have a clean driving record, valid license, insurance, good credit, I'm a good person, and I don't know why they wouldn't hire me. I wish there were more transparency in the world. I could help these guys; they have a lot of complaints from customers. I would be a good employee, I would reach out to customers, I could help raise awareness and customer satisfaction, but after a phone interview, I was ghosted.

RATING ZERO. What a shame. Rick's used to give 100% superior service, before they got bought out by…read moresome healthcare company that has ruined them beyond recognition. Even tried their online "CONTACT" form... is this some kind of joke? I'm finding someone else or I'll simply order online for less money..... Rick's has turned into one of "those" places to deal with that you end up HATING.

I'm 78 years old, female. The sleep center gave me a new mask, but didn't include the little elbow…read morethat connects it to the tubing. I ran down to my local Lincare in Brookings, Oregon, and I had an experience I will never forget. The woman who spoke to me first. To say the least, and when she asked my name, another woman in the room was speaking so loudly she couldn't hear me. I tried to walk about 6 feet over to her desk and she said oh no stop! You can't walk behind that table so I stopped, and leaned forward and told her if you would get off your ass you could come over here and hear me.! I know I shouldn't have said ass, but she ended up kicking me out of the office under the surveillance of an armed guard. I'm 5'1" tall, and I hardly present any threat. These two women in that office are bullies. Unbelievable for a business to conduct themselves in that way. I'm definitely done dealing with them, but I'm really in shock that people act like this.

They helped my family so much, that gave us 2 wheels chairs for a good deal, and helped us find out…read moreI have sleep apnea!

Never shop here. Unfriendly even rude staff with little or no knowledge of products. Also, watch…read moreout for their return policy! They will swear they told you about, for instance, a 24 hour return policy on a walker. That was never mentioned to me until I tried to return a brand new walker because it was too tall for the patient. NO REFUND, NO EXCHANGE. I was told they could not resell the walker and it would have to go to the dump. DO NOT SHOP AT BLACK OAK HOME MEDICAL

From the owner: Durable Medical Equipment and Suppliesread more

I can't say enough great thing about Expert Mobility. My…read moremother in law was on a tight budget during her injury and they helped us through her injury with the ramp and wheelchair rentals. Prices were fair but the best part is that you could tell they cared about our situation and did anything they could to help. Recommend 100 times!

Good place to get handicap necessities. Awful with repair appointments. Go somewhere else for that.read more