For videos we produced for a non-profit charity, Cure Glaucoma Foundation, Crossroads Audio…read moredelivered to us the highest quality audio of the live musical entertainment for a major fundraising event. The digital audio is crisp, clear, and noise-free. When it comes to a live event -- especially a global charity aimed at preventing blindness -- you must get everything right on the first take. This provider delivered. Hear for yourself: https://youtu.be/mx6scVgzVf0?si=cj0sSH8EOv_DSOaR https://youtu.be/iLZxa0SoeSg?si=DGVO1LzbF81M7pib We were also impressed by the leadership of Crossroads Audio. They were highly experienced having served some of the biggest music acts on tour.

Great staff both friendly and knowledgeable with the gear they rent out. The rental process is…read moreprofessional, simple, and fast.

If I could give less than a star... I would. We took our car to them to have it wired for video,…read moreonly for them to do it COMPLETELY WRONG. First they told us we were missing a part, so we ordered the part, and they said once we connected it, it should work. Well, it didn't work. So we brought it back to them to have them see why it wasn't working. Then they tell us it's not wired correctly. They wanted to charge us again today to tell us that, and fix it tomorrow, which they would again charge me for work they did wrong, but should have been right the first time we paid for the service we didn't receive. According to Eric, they wired it "like 99% of the other video camera's out there"... They are supposed to be the professionals, they should have made sure it was correct the first time. They tried to tell me it was because we didn't give them directions for the camera, but excuse me... again... they SHOULD HAVE BEEN (BUT OBVIOUSLY NOT) THE PROFESSIONALS. If I could have done it myself... I would have. When I asked why they wanted to charge me today, and again tomorrow to fix it correctly, the owner said nevermind, not to charge me, but that they would not work on the car anymore. So another words, they DON'T guarantee their work, or even stand behind it. WORST EXPERIENCE EVER!!!

These guys have been doing my vehicles for years, I've always worked with Eric who is extremely…read moreknowledgeable about all of his products. They will do what it takes to make sure you are satisfied and won't over sale you in equipment you don't need. Great people to work with.

Needed speakers added to our Salon in Richardson. Billy's team did a great job and very…read moreprofessional. I would recommend him to any of my friends. The sound is great and the sonos solution is awesome. Very happy with the product and installation.

Needed big screen put up and job was done in a very quick time frame. Excellent work at very…read morereasonable price compared to others. Good to know mounting tvs are not the only thing they do. Will definitely call again for future projects.

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Very disappointed with the performance of the system package that cost me over $10,000 (I purchased…read moretheir premium/top level speaker package and a number of other items they recommended). Before the installation, I shared my concerns below with the sales person/installer: 1. The size of the inwall speakers the recommended would not likely reproduce the full range of sound desired (especially midrange frequencies) 2. The soundstage produced by the front three speakers needed to anchor vocals to the faces onscreen - not localized to a speaker (especially not to the center channel located below screen). 3. I wanted clean but very strong bass performance that you could feel but not localize to a point in the room. After the installation I received a full demo and sure enough - they failed on all three points. - There is minimal midrange reproduction - The voices are localized on the center channel speaker (despite adjustments) - The powered subwoofer cost over $1,000, but lacks any real impact and it is easy to place where it is in the room I spent time afterwards with the installer sharing my concerns and asking for adjustments to be made. He made some efforts, but the equipment and configuration still produces very, very thin sound reproduction. There is no full range of deep rich sound in action movies (vehicle engines, explosions, etc.). Music on soundtracks sounds like it is playing out of a hand held radio. I told him I was not satisfied and not happy. All he could offer was to sell me additional speakers (left and right tower cabinet speakers and a second subwoofer), and he would give me credit back for two of the in wall speaker The amp is likely not adequate - should have gone with something higher current (Denon, Marantz or similar?). I trusted my money with their expertise/recommendations, and really feel like I failed to pick the right Home Theater company to accomplish a simple HT set up. The room is a dedicated HT room, only 14'x21' with 10' ceilings. I should have done more research. Lastly - on a personal note, I believe how an installer approaches "wire management" (see photos - no methodology) is an indicator of their attention to detail what standard they set for themselves. There is also a photo of their teeny tiny "premium" in wall speaker.

I paid him $150 dollars to come in and take a look at the existing AV system we've inherited with a…read morenewly bought condo. He was 20 minutes late to the appointment, and instead of coming right into the unit, he went ahead and retrieved his leather jacket from a different unit in the building first. My request for the consultation was very clear - I want to understand what I have in the condo and see what it would cost to upgrade the dated system. I was not very clear as to what AV capabilities we already have st the end of the consultation. Any questions during the consultation were answered with a sales pitch for very expensive functionalities that we weren't really interested in. After three business days, I finally get a quote. See the image. lol what is this? I gotta do some puzzle solving to understand how much this upgrade is going to cost me. (And I paid $150 to receive the estimate. ) I asked to itemize some options, like upgrading our existing TV to a 65 in Samsung Frame, which he had agreed to after initially pushing back on that request. So as you can see, that's the only clear numbers you see. I am very uncomfortable doing business with someone who cannot provide me with a clear estimate. I have a feeling that he doesn't want my business, as the job might be too small for him, but he should've just said so to me right away.

I've had my home and three offices equipped and serviced by Krystal Clear Audio. Don and his staff…read moreare the best. Twenty eight years with this company and I highly recommend them. .