Avoid,avoid,avoid .Runwell
27/7/2025 Runwell
Worst service ever! Table booked for seven people for 15.10 we arrived 15.05 and were asked to wait until the table was ready,40 minutes later we gave up waiting and left in disgust to eat at the Shaw Farm just 5 minutes away where it was a whole different ball game, everything was fine . I digress !
Getting back to the Toby Runwell the excuse given by Sally the so called manager was that we were told the table was ready but we never appeared, seven persons in our group heard no such thing, this was even worse than the lack of food.
We were directed to the holding area where we were left to wait, no dialogue of any sort from any staff, not even would you like a tea while you wait, nothing!
We will continue using Toby, but NOT this branch, they were over booked and could not organise a p-----up in a brewery.
Wished we had stuck with one of the two Tobys in Southend.
IN A NUTSHELL, AVOID, AVOID, AVOID read more