I had an addition put on my house in 2016. On Tuesday (03/26/19), I had a problem with the sump…read morepump and contacted North Carolina Exteriors since it's under warranty for ten years (I have documentation from North Carolina Exteriors verifying this). The young lady that answered the phone told me the pump would only have a one year warranty. Once I told her I had the documentation they gave me with a ten year warranty, she asked me to email what I had to her. I did and, after a week of email exchanges, I am still unable to go home because I cannot use any water. Here is the information on some of the email exchanges: I sent two documents from North Carolina Exteriors with the warranty information (labor and manufacturer) they gave me when the project was completed. Apparently, they didn't have it or didn't want to be bothered with looking it up. They responded with giving me the name and number to the plumbing company they used to install the pump. I called the plumbing company and was told I called an incorrect number. I emailed North Carolina Exteriors to ask if they could contact the plumbing company because the number I called was incorrect. I also specifically told them that the pump is exposed and I can't use any water. They responded by telling me to look at the pump so I can let them know who the manufacturer is. So, all this time, they had no idea who the manufacturer even was... I checked the pump and sent a picture of the plate on the pump with all of the information she needed (company name, model number, serial number, etc.). I also sent a picture of the exposed pump. (more email exchanges - a couple I had to follow-up with to get a status because I didn't hear back) On Wednesday, they emailed me stating, " The owner of the company is out of the office till Monday. When he returns he will meet with a plumber and see what he says." This was my reply: I am sure the owner realizes that I am unable to use any water (shower, restroom, laundry, dishes, etc). His expectation that I wait almost a week just for him to speak to a plumber is unreasonable when he, or someone else, can easily contact a plumber over the phone to get this resolved as soon as possible. Please let him know that, while I am not expecting him or anyone else, to drop everything for this, I do not understand (or appreciate) getting the runaround to the point where I cannot even be given correct information about who is supposed to fix this. It is very disappointing to be treated this way after the completion of the addition. Customer service and good business practices are not supposed to end once construction is completed. Please advise him that I would like a response ASAP to my previous email questions. I am trying to be as proactive and helpful on my part, but I cannot do that without getting the answers I need. I got no response to this email and had to follow-up the next morning for a status. I then heard directly from the owner, who said he was sorry this was happening. He also said he was out of town and would be happy to look into this when he returned next week. He suggested I pay out of pocket for a new pump and labor (I am responsible for labor, which is fine). If they had given me any accurate information or decent customer service up until this point, I might have done that. But since I have no faith that they will come through, I am not going to pay out of pocket for anything that I am not supposed to. Email exchanges after this are with the manufacturer and the company that supplied the part. They were both very helpful. I contacted a plumber I know is trustworthy (he's done work for me before) and am waiting to hear back from him as to when he can fit me into his schedule. I wish I could say I trust North Carolina Exteriors enough to use a plumber they'd sent, but (for obvious reasons) I haven't felt like I can. It is now Saturday and my level of frustration is growing. I have been out of my home for almost a week with no resolution in sight. Had North Carolina Exteriors given me the correct information for who to contact at Liberty, this might have all been taken care of by now. I really believe they should have contacted Liberty themselves to handle this, but that's just another instance of their poor (and uncaring) customer service skills. Also, for them to give me incorrect warranty information (more than once) is unacceptable. I have a document from North Carolina Exteriors saying the pump is covered for 10 years. They told me over the phone that it's covered for one year - until I sent them the documentation they sent me. When I contacted Liberty, they advised me that it's covered for 3 years and is still under warranty. So, once they have completed the project, you're on your own. And don't bother trying to be as helpful as possible by doing their jobs (administratively, researching information, making phone calls, etc). They don't appear to care one way or the other.

CAVEAT EMPTOR!!! The…read moresupplies were supposed to be delivered all on Friday before the job started on Monday. They changed the delivery of siding material but failed to tell me about the change so I waited around to make sure of the placement of material. When I called the home office and talked to them, they admitted they forgot to call me. The initial Project Manager was lousy and pathetic. He didn't show up when he said he would on two occasions and another occasion he called 3.5 hours after he was supposed to show up to say he had got tied up at the office and wouldn't make it. There was not enough supplies delivered to complete the job and the workers had to stop the job until the next day when the rest of the supply was delivered. The deck was not installed according to the contract. The deck was supposed to be installed 3.5" below the screen line but was installed flush to the existing screened in porch. I called and submitted a concerned and wanted to talk to management about the numerous and major shortcomings of the Project Manager. I was contacted by the owner the next day and was told that this person would no longer be working for the company in three days. The owner apparently knew that this person was leaving and did not monitor his performance properly. I informed the owner during this phone call that I had at that time 3 pages of problems that had occurred with the Project Manager. The owner assured me that a new Project Manager would be on the job the next day. The next day I showed the new Project Manager the problems left over to include the deck being improperly installed. The owner discussed a solution to the deck being installed wrong and we agreed to a simple fix. The next day the owner tried to blame inspection concerns with the reason why the door and lattice strips could not be completed, when the remaining issues had nothing to do with what the inspectors found wrong. The second Project Manager said the screen, door and detached gutter could all be fixed in 2 hours but he had other jobs to go to and left. No one showed back up until the afternoon of the next day. No sense of urgency to fix the problem. The two Project Managers and deck worker tried to convince me that a temporary railing could be installed just to pass inspection and then the railing removed after the inspection. I asked them if this was legal and they said no but is common practice and that the railing would have to be reattached to the deck when we went to sell the house. At the completion of the project the owner sent the Project Manager over and told me that the owner had texted him and that I was to give him a check for the completed work. i called the home office and ask them if they accepted a credit card for final payment and Sandy said "yes" but the owner said he wanted a check to complete my payment. No apology was offered during any of this process. The good: work is of the utmost quality and the owner did give me a 10% discount for the trouble but only after a colorful and lengthy discussion. They did do staining around areas of the deck that was bare due to removal of existing stairs. In conclusion, I now have four pages of concerns and items that caused a delay that could have made this project a simple and painless process. Yelp is welcome to contact me for this information. I do not feel that this company treated me as a valued commodity.

Extremely unreliable and left out project that should have taken a few months at most strung out to…read moreclose to a year. Excuse after excuse of why they weren't showing up. I would never want this to happen to another family giving this company their hard earned money just to fund other people projects that aren't finished or just going straight to their pocket. Do not use and stay away.

We hired OVC for a pretty big scope of work across multiple renovation properties, and they…read morecompletely surpassed expectation. With older houses, demolition and repair can be hard to navigate and stay on budget. Right out of the gate, the owner walked through the properties and gave extremely detailed and thorough estimates. They were also able to mobilize crews and fit me into the schedule immediately. They went above and beyond keeping us informed on progress, providing solutions as issues were uncovered and stayed on schedule. As someone who is in constant communication on jobs with contractors, they have an exceptional team that made my job so much less stressful, and I look forward to future projects with them!

The entire team and owners at Blue Ribbon Residential Construction are awesome and would highly…read morerecommend them for any residential remodel job large or small. One thing you can be sure with Blue Ribbon is honesty and integrity in all matters!

We worked with John Sperath through the high level assessment of a project that we wanted to do -…read morewe decided not to proceed. But, we cannot say enough about how John treated us during the entire process. VERY professional, very honest and helped us greatly in understanding what we really wanted. From the first contact at the State Fair Grounds to the phone calls, the visit to our site - where he was so patient and the two visits we had to his office. Net, net...if you are not at least speaking to Blue Ribbon before you begin you will miss an opportunity. Thank you John and Blue Ribbon.

Sam Macdougall owner of Sanderson Construction and his employees did a wonderful job on our older…read morehome. He was able to fix our uneven walls and floors. His employees are so nice and very trustworthy. I love my new Kitchen, bathrooms and floors. I highly recommend him for a remodeling job. He is so good at telling what the cost will be and trying to keep you in budget. We did add a couple of things that put us a little over. They were also good cleaning up each day before they left. Thank you again Sam for working with us.

1 word, HORRENDOUS!!!!!…read more Sam Macdougall is not an experienced builder even though he portrays himself as one. His work was so below par it was stupefying. I could turn the 2x4's of the framing 360 degrees with my bare hands, tresses did not match each other, the garage opening was only 7.25' wide, and the list goes on. We finally had to sue him for our $50,000 because we could not find another construction company willing to take over the job; each said the previous work would have to be demolished and a whole new structure built. We sued him and his father-in-law paid his debt. Come to find out this was the SECOND 'mistake' his father-in-law had resolved. I just wish there was some way of putting this type of builder out of business for good! DO NOT USE SANDERSON CONSTRUCTION!

Excellent customer service, respectful of property and did and amazing job. The finished the job…read morein a timely manner actually ahead of the schedule which was great!

Do not hire Chris. He promised us a new porch (3-season room) in 6-8 weeks. 6 MONTHS later the…read moreproject is still not complete. 6 months of nonstop delays, excuses, and broken promises. At some point during the project we found out that he still hadn't ordered the Eze-breeze windows even though he took our money for them 2 months earlier (specifically called out in the contract)... Absolutely ridiculous. We've later heard from multiple neighbors about similar issues and delays. Seems to be a common issue with him.

Absolutely amazing company…read more About a month ago I was having carpet installed upstairs on Monday morning. While I was removing our old carpet Sunday morning, I discovered loud obnoxious floor squeaks that were slightly muffled by padding. In a quick panic I gave Stetten Home Services a call and was referred to a great guy named Ryan that was able to come out immediately. Listen, there aren't many companies that would do this. You could probably count the amount of companies that would still provide an unscheduled service to you on Sunday with one hand. They did this, even after they were closed. CLOSED I tell you. On SUNDAY. They helped me even when they weren't open. If your in need of home services or even just brainstorming a few ideas you have for your home, Call Stetten. Now.

Adam is just the best. We hired Stetten Home Services to seal our crawlspace. His crew did an A+…read morejob -- I like to joke the crawlspace is now a palace. Communication with Adam was top-notch, the work was done very well and right on schedule. But that's not all. The crew found a couple of issues in the crawlspace I had no idea about -- moldy ductwork and a leak. They showed me photos. These are serious issues I now know I need to take care of ASAP. AND we're going to use Stetten Home Services for a long overdue finishing of the exterior of our sunporch. Stetten Home Services, in our experience, is a very professional, reasonably priced outfit that offers one-stop shopping for a range of services and delivers the goods. We found this company via a neighbor's recommendation. Sure am glad!

"0" stars is more deserving but not allowed on this site. I live 2500 miles away and I mistakenly…read moretrusted Rodas Construction to complete a major renovation project at a house I purchased in Durham. This company is very small and does not have the capacity, talent, experience, expertise, and bandwidth to handle projects larger than one bathroom remodel. I do believe and hope they can handle very small projects but nothing more. They certainly failed us miserably. Because of their size & staffing, Rodas Constriction LLC lack basic structure, organization, communication, discipline, order and quality. Forget about customer service. For example, I visited my house four times during the renovation process. I found windows fully "open", doors unlocked and the air conditioning or heaters on without anyone present. This led to leaks and moisture penetrating various parts of the house afterward. I communicated these issues to Rodas ownership every time without a favorable result. Nothing changed. In fact, Rodas ownership did not accept responsibility and continued their work. Although small, Rodas ownership is "unusually" arrogant and will never admit to wrongdoings, will never accept accountability and will never own they are being negligent. On top of the mismanagement, negligence, and disorganization, the most important problem was that Didier Enrique Rodas and his company, Rodas Construction LLC, failed to apply for and secure construction permits for the structural work as well as permits for plumbing, electrical and other work they had performed. They didn't get the permits to save money and to avoid to doing their work legally, appropriately, and effectively. This act of non-compliance is against all rules and regulations. And...once you pay Rodas Construction LLC in full, they will forever ignore and avoid your issues and requests. They certainly did for us. We still have several exposed drywall openings they had created and don't want to fix. Rodas Construction LLC is very small company with only a handful of employees. But with their VERY small size, they do have a Director of Marketing who amongst other soliciting activities, he manages social media work. Strange...right? For example, this marketing director will soon respond to this post with an elaborate list of excuses for having failed a client who had paid them in FULL. He is the person who responds to all of my complaints to Didier Enrique Rodas. This company will never accept accountability for its faults, wrongdoings and they will NEVER fix issues they had caused. I can write many pages on the issues I had faced with Rodas Construction LLC. Aforementioned remarks are high level insights so consumers are aware. BE EXTREMELY CAUTIOUS! I do take responsibility for trusting and selecting Rodas Construction LLC. I should have known better. I was desperate. But do your research, check multiple references and do NOT pay anyone especially the people until you are 100% certain about the quality of the work.

9 years ago we had Rodas do our roof. He told us they only guarantee it for 5 years as GAF does a…read more50 year warranty. I contacted Rodas as it now leaking. They tell me: Jon, I received your inquiry on our website regarding the leak around your vent pipe. Unfortunately the pipes are not covered under any warranty. We would be happy to come out and take a look at the leak. We do charge a $250 fee for inspection. Let me know if you would like to be added to the calendar. Thank you. Janice Rodas Construction, LLC 1100 Logger Court Suite E 100 Raleigh, NC 27609 919-239-4384 Top Quality Service, Competitively Priced, Trusted Results rodasconstructionllc.com I think the Italian's reply would be. 'He that deceives me once, its his fault; but if twice, its my fault.'" I can't believe they want 250 dollars to see were they erred

We just added a small room off our master bedroom for our grand-kid sleepovers and could not have…read morebeen happier with Peggy and David from Quality Design and Construction. They were absolutely great to work with, and all their staff and subs were, too. The room looks like it was always here, both in terms of the inside and also the outside!!!!! Trust me, we are very detailed oriented, and if you want to do some addition or renovation, go with them.

Quality Design built out our laundry room from an empty space with only a washer and dryer to a…read morefunctional and aesthetically pleasing space - they listened to us describe all our wishes, and, despite being a very small room, were able to create the perfect solution to all of our needs- plenty of cabinetry and counter space for storage and folding laundry as well as a custom-designed dog wash station for our 3 pups. Great people, easy to work with, and great at what they do!