Really lovely service. Good range of cigars which I was after. Recommended some great ones…read more Fairly well priced. Will return.

I ordered over $550 of product as a gift for a family member in NZ. I called Vape Culture and they…read moreassured me they'd shipped to NZ fine before, so I placed an order and paid for shipping to NZ. The order was shipped but then ended up being returned to Vape Culture in Melbourne, as apparently it wasn't addressed properly. I again paid for what I thought was additional secure, registered postage and Vape Culture shipped it again. This time, after weeks of waiting, it never arrived, and eventually, after weeks of chasing, NZ post admitted to losing it, despite it being registered post. I/my recipient in NZ, had to do most of the chasing and enquiries myself with NZ Post. Vape Culture then tried to wipe their hands of it by advising me there was nothing they could do as they had sent the item with me as sender (so 'on my behalf'), and I would have to make a claim against NZ post myself. I reminded them that under Victorian consumer law (https://www.consumer.vic.gov.au/products-and-services/problems-with-a-product/products-missing-or--damaged-in-transit) , the seller is responsible for missing, postage. Therefore, I gave them the option of either refunding me, or sending replacement product to me in Queensland. They then completely ghosted me so lodged a claim with my bank. My bank agreed with me, accepted my claim, and issued me a full refund. Vape Culture intentionally made me jump through hoops and ghosted me, made me do all the work to resolve the issues and just cut me loose, despite knowing full well they were breaching consumer law. They listed me as the sender so they thought they could (incorrectly) absolve themselves of any responsibility if the purchase went missing in the mail. They made me pay twice for the same level of postage, instead of using the money I paid a second time to purchase a more secure postage option, which I requested. BUYER BEWARE! Vape Culture will not honour consumer laws and CANNOT be trusted.

From the owner: We have Rebranded . Formerly Vape Empire now Vape Culture. Visit, Vape Culture's Vape store in…read moreMelbourne. We have everything you are looking for at our Vape shop in Footscray, Melbourne ranging from the latest Vape Starter Kits, Vape Devices, Vape pens, Vape Accessories to all the latest e liquid flavors and Brands. We have stocked up the biggest brands from across the world that include Vaporesso , Smok, Geekvape, Aramax, Pax and more. Are you a vaper searching for 'vape shop near me' to buy the latest Vaping products? Head to Vape Culture, Footscray now.

Received my order and the magma RDA clone had dodgy posts. Emailed them Friday afternoon and had a…read morereplacement arrive the following Monday morning. Excellent service!

Victory Vape have one of the largest selections of premium ejuice from overseas sources...I was…read moreastounded at the range of ejuice and equipment they stock that would have to satisfy the needs of anyone who loves to vape. Steve recommended America Cafe Racer Lucky 13 and Cafe Racer Lucky Bastard as I prefer the tobacco taste and am extremely happy with the quality of product. Probably the best ejuice I have had so far. Steve was friendly and a great help in choosing a product that will definitely have me calling back for more. Everything I could ever need to enhance my vaping experience in one friendly location. Thank you Victory Vape you passion on display through the great range of vaping products. Very happy I found you

We came here because we've got friends from overseas visiting and they had a hankering for a nice…read morecigar. Hubby smokes them once or twice a year (thank goodness not more) so I told him to spend the money for a nice one. The shop is oldy, leathery and dark woodeny inside. The tobacconists are very attentive and offered to help us right away. We said the price range and they suggested 3 or 4. Dave picked a $38 H Upmann Magnum 50 Cuban which is meant to be "excellent" for the price. Knowledgeable staff, they said if you smoke it after a meal, it'll be a lighter taste as your palette is not as strong and that it would last about an hour!

SUPER fast delivery. I ordered 3 boxes of cigars yesterday, this morning they are on board for…read moreshipping. From Melbourne to Brisbane. They have an excellent range. The products are always beautifully packed (which is lovely because the classic cigar boxes like my grandfather's when I was a kid are of course all ruined by government warnings now) and they often throw in little gifts as well with orders (hydration medium, etc). A fantastic business... If I am ever in Tourak I will definitely drop in to the physical store, I bet it's a real national treasure.

The service is terrible, to the point where some of the sales assistants will make you feel like…read moreyou're intruding on their time. Like when I rudely interrupted one guy while he was taking a personal call about his weekend. How dare I? But it's not like you're purchasing a house or luxury car, and the prices are so cheap (like up to $5 cheaper on some tobacco products), that it's worth putting up with the obnoxious, angry attitudes for two minutes to save some hard earned cash. Now, I'm not condoning smoking and you really should try and quit, but if you can't or don't want to at least be as financially responsible as you can and make your purchases at Cignall. The three stars are purely value based!

When it comes to the finest cigars and anything you could ever need to go with them, La Casa Del…read moreHabanos is the place. As soon as I walked in the door I was drawn to the beautifully decorated, colourful lacquered cigar boxes. These babies would look better on my dressing table with my jewels in them than cigars I reckon! They are surrounded by equally colourful and decorative ash trays and lighters. As I walked around the store, the more serious cigar paraphernalia was revealed. There are cigar cutters and scissors in all shapes and sizes (cutters make me curl my fingers into fists because of a certain Mission Impossible film). There's a walk in humidor which smells really earthy and is stocked with the most fascinating array of thick ones, thin ones, short ones and long ones. And that, is about the extent of my cigar knowledge! If you're into cigars, or want a gift for someone who appreciates them, look no further.

Bought 2 cigars here while on holiday... 1 was definitely a fake--a Montecristo #2 petite. No way…read moreit was real. The tobacco itself was terrible, and it burned horribly. I have smoked plenty of fine cigars (to include Montecristos) and this had none of the qualities the sales person (or the cigar magazines) said it would. I cannot tell whether the second cigar was indeed real, but it at least tasted like it was made with better tobacco and generally burned like it should. Unfortunately, I was several hundred kilometers away from the store when I went to smoke the cigars. So, no easy way to request a refund. I have smoked enough cigars to know that even the best brands have will the occasional poorly constructed cigar. But the tobacco generally tastes like it should. I am not suggesting that the store knowingly sells fakes. The store seemed reputable, especially because it is on the ground floor of a well known hotel. But I would encourage its managers to check their supply chain.

I don't mind walking past this place for 5 more minutes until I get to Cignall because the customer…read moreservice here is a joke. Customer Service: Why does Free Choice hire people who don't understand anything about selling tobacco? They don't know anything about their products and to add on, don't speak English very well either. "50 grams Champion Ruby please" The lady had no idea what I was talking about, so I said slower and louder "Champion Ruby", thinking that maybe she just didn't hear me. In actuality, she didn't even know what Champion Ruby was. Why do you get a job selling tobacco, when you don't even know the product? Then proceeded the struggle to tell her I wanted 50 g, not 30. She got the bag of 30 anyway and I told her "the bigger one" because she didn't understand the measurement denominations either. Smoking's a pretty shit habit so I don't blame someone if they don't know anything about the tobacco. I just think it's a bit silly if someone is going to get a job selling a product they don't know much about. I should mention that this lack of proper customer service is consistent.

Can't speak english well, a bit rude and very abrupt, i wouldn't go back except there's only a…read morehandful of places that sell captain black cigars. also trying to tok to them over the phone is more difficult than getting caught by your misses in bed with another woman and trying to get her to believe it was an exotic massage