The entire staff at OVTC provide exceptional customer service. They have a wide selection of…read morepremium cigars and the knowledge to help you select what you're looking for. Any reviews on here stating otherwise are people looking to just be negative. I have many times watched the staff go out of their way to assist a customer or replace a cigar that might be damaged or just not smoking properly (after all it is a handmade product). The lounge is a great place to enjoy a cigar and a friendly chat. Value is also exceptional from the monthly specials, box discounts, rewards program and other discounts. You will not find a better experience in the DMV!

Great staff here ! They are really friendly and join in on the conversations here. Surely my…read morefavorite cigar spot in the area !

I stop in there time to time and theres this little girl that I just adore working there , she fun…read more, funny & full of life every time I stop we cut up together . Every so often I'll grab her a loaded potato . Regardless everything I'm looking for she's on top of it or getting it ordered for me . So I'll tell anyone that if your needing a shop that's on them feet ready to serve you . Just stop by and find the little nice girl at the counter , she get you what you looking for . Micheal Prater. Dixie Charm Estate sales , Manassas Va !

worse customer service. when i called to ask for a certain product o just get hung up, and when i…read morego to the store in person im kicked out. very dissatisfied would not recommend anyone to come here unless you want to be kicked out

This place sucks. I bought a torch and when I got home the torch was already broken in the box and…read morewas obviously used beforehand. I went to go return it and the guy said "we don't do returns" even though I had the receipt and bought it the day before. The guy that sold it to me said I can return it if we didn't like it, what a lie. This place sucks and their products are not quality and usually knock offs, there are soo many better smoke shops in the area. AVOID THIS ONE.

Hookah was splendid! Excellent service! Great staff! If people are looking for a Hookah shop this…read moreis the place to go! They also sell very good coffee and tea!

The young man who helped me was not only helpful but also knowledgeable in the products. They…read moreoffered fair and competitive prices. I would definitely recommend them to others. I believe the young man who helped me was named Oaria

From the owner: We offer large range of Vapes, Vaping equipment, Cigars, and many other different products and…read moreaccessories.

went in one day to purchase something. Lady behind the counter lied to me about what i could use it…read morefor. when i got out to my car i searched online and found out i couldn't use it for what i needed, so i went back in and she wouldn't do a refund for me. So then she exchanged it for something that originally she said they didn't have there. Then when i asked for the manager she said he was busy in the back, So i left and called 30 mins later to speak to manager and she said the manager didn't work today he would be in tomorrow. Poor customer service, people who work there don't know the product and don't even know the inventory they have. will not be going back.

I believe the review that has been filtered is pretty spot on about the store, and can't comprehend…read morewhy it was taken down... I would give it a one star myself, but I think the employees there are pretty chill so I gave it a two. There are so many smoke shops around the area with better prices than them and sell a lot more quality pieces as opposed to just china pieces this store sells. I definitely recommend checking the other ones out! "The people are RUDE liars that sell cheap KNOCKOFFS of original products.. When you make a store visit for example look at there grinders & notice the different names but the same markings & colors for the sharpstone & cromium crushers... They look identical!...... That is the 1st sign... Second when you have a problem omar will B.S you & not do what he says he will...i am very dissatisfied with all these kids who seem like stoners & don't know how to conduct simple business when there is a problem... Last but not least... Smokey is never available to make a complaint to...he only comes in random.. I was told he does not have a schedule...so with that being said how can a problem ever be resolved if your constantly dealing with the unprofessional people your making the very complaint about!"

This is the ONLY place for any vapes, oils, devices and much more!!!…read moreI've tried other stores in various locations when I was trying out new vapes but I always ended up back here. The staff, always see my go-to guy, is very knowledgeable, willing to recommend items rather than just sell them to you. If they don't have it, they will try to find it for you. If it's at another one of their stores, they will get it for you. Don't bother with the other stores, buy your stuff here!!

Fantastic staff and good selection of vape juices. Prices are good. The owner is great; I've met…read morehim several times, including today, def one of my go-to shops. The only bad thing for me is they never have the coils I need anymore but they said they will try and get them for me.

Came in to see a young guy working sitting behind the desk with headphones on, watching Netflix and…read moreplaying on their phone. They looked up when I came in, then went back to their phone. I stood by the counter for a good minute, then called out to them several times, no response. Ended up leaving to visit another shop

Nice smoke shop that we decided to try by our place. The battery that my friend got for her pen is…read morepretty strong and the employee there was helpful and very nice. There was also a store warrantee plus manufacturer warrantee, which is nice. Not many options in this store, but for accessories it'll do.

Short & sweet. Never been to the Brick&mortar location…read more All orders online store Came Highly Recommend. And a Spot on Recommendation. It's been nothing but a pleasure in dealing with these guys BIG BIG Shout out to Vinnie. In my words going above & Beyond to make sure everything's right. IMO

I love this shop! Workers very knowledgeable and helpful. If they don't have what you need, they'll…read moretry to get it on the restock list for the following week. Super recommend. Great prices too.