Hello, I'm your…read moreloyal customer sine 2014 from the day your first store open. I never have any problem until today. I was at the store today getting my usual two bottles of Ice Ice ejuice max VG 70 ml 6 nic, the store was very busy. Your general manager was the one helping me out with my order, he misheard me and got me a Vanilla Bean Ice cream instate of my usual iceice. I did not realize the mistake until I was back at my office and had crack one of the bottle. I returned to your store in less than 2 hours to hopefully exchange at least one bottle, because it wasn't even open yet. He told me there is nothing he can do because the bottles had left the building and they do not do a refund or exchange according to policy. I didn't have the receipt, and I had mistakenly opened one of the bottles, so I understand if he cants help me out. However, when I visit your website it's CLEARLY SAID "If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will certainly fix any mistakes that we have made, but we must be notified in a timely manner." It's not 24 hours yet and I know your GM can reprint my receipt, so I called in and asked about the policy. He was very unhelpful and keep repeating that it's not his fault that he misheard me didn't take time to confirm my order and make a mistake. According to him, I'm should have been paying attention when I order. Making mistake is human nature every one does it, but not solving it! and blame it on other person is another thing. I'm now stuck with 140ml of ejuice that I won't use, that's is my mistake. To solve this I'll stop going to Cool Vape. I do realize I'm only one customer and my business is not important, I have probably referenced all my smokers friends and family to you guys over the last 4 years, I met you personally at one point. I love your establishment and hope for the best in your business, but I do hope you fix your mistake and take a hard look at you GM. I do understand he is your close relative or event close friend, but that's is not how a GM should behave. Sincerely Jim Chan

Worst place to shop, rude staff, no value for customer. Remember they will tell you about 1 year…read morewarranty but will never fullfill it.....

best vape shop in whole calGary Best collection of cigars…read moreand many more accessories. Awesome customer service. Very genuine price. I recommend this place to everyone

thought this place poorly managed and selection of cigars not good. sales person tried her best but…read morere4ally not knowledable at all . cigars did not have authentic seal either box I selected from or actual cigar . however smoked the romeo and juliet and was excellent.

Disgusting, awful customer service with no compassion for the customer. They change prices on the…read moresame few items I buy the same every time. one day it's 12$ and the next it's 14$ then the other it was at $19. are you kidding me? this is against AGLC Law. You all better smarten up before these people you hire make your business go under. I got yelled at for calling them out, and I reported them to higher ups, no one got back to me, so then I reported them to AGLC. Something fishy going on at this location Evanston. On top of it the manager tried to sell me her own weed that she doesn't consume, and that's also against AGLC by-laws. Avoid this place at all costs.

Pearce is great, as is this shop. it's easy to spend 30-45 minutes in here chatting, and learning…read moreabout the products and beautiful cigars they offer. As my brother would say, it's a highlight of a gentleman's day out.

Amazing service and very knowledgeable friendly staff! Always happy with their recommendationsread more