I've been going to this shop since before I even lived remotely near Rochester. It's been a great…read moreexperience to watch the shop grow and evolve from just box mods and house juice to what it is today. Personable experience, able to just relax and meet new people, and get what you're looking for. Other shops are to small or crammed with so much stuff that I didn't come in for. At Med City it's a nice open area and you can get information from knowledgeable people.

Good shop. Prices ar reasonable for most stuff. Jason the…read moreemployee that helped us was very knowledgeable. I would recommend this shop to others.

Saved the day! The 2 other shops I usually frequent have ran out of my favorite juices. Thanks to a…read morevery patient shop keeper this evening I found the perfect replacement juice. You have a new customer. Thanks for your time and guidance this evening.

The best shop around you'll be hard pressed to find a better e-liquid selection and they also have…read morea great selection of hardware as well everything's reasonably priced and the staff is great and helpful!

Fresh new business with a great vibe and wonderful employees willing to help with any of your smoke…read morerelated needs or answer your questions to the best of their ability. Always changing inventory is awesome to see as well. 10/10 would recommend‼

After several years of singing your praises, sending people to your establishment, spending more…read moremoney than I should and continuing to drive across the border to your store out of loyalty to the once amazing service I Just left the Hudson location for the last time. I inquired about Blue (the carrot loving dog with adrenal issues) Me:hey where's Blue? I haven't seen him in awhile Store clerk: (flat expression) he's dead Me: (in shock) he's dead? Clerk: yep he's dead Me: I thought maybe you would say it nicer Clerk: well what? He's dead I gave him the chance to correct and realize how cold he sounded and he didn't just double down he tripled down and followed it up with Clerk: yeah and it was a real rough end to he suffered I just stared at him in disbelief as he smirked at me. I left! As I left I explained how incredibly cold and rude he sounded and his last words were I mean he was like family I said "then act like it!" This is th face of your company today. I'm not sure I'd be too proud of that if I were you. Actually I just found out Michael, who I thought was as a clerk is actually the Manager. So that takes care of everything actually seeing any improvement. I hate that I don't have a good place to refer people anymore! Also if Andrew sees this. Thank you for sharing your Blue with all of us! He is missed.

Great service and had what I needed for a good price. I would suggest this store for your vape…read moreneeds.

Seriously amazing customer service. Highly recommend. The staff know what they are doing and are…read morevery educated in their products. I wish I lived closer so i can come more often. But the prices make me want to make the drive !!!

I went inside and ask a question and the staff there had headphones in and was on her phone. I…read moredon't mind that she was on her phone. But she talked to me like I was stupid and it looked like she was too occupied on her phone since I was confused. So I left and never again will I go to this shop.

Gigi was great! So so nice and helpful service. Great variety and options! Love this shopread more

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