I chose TMS Tinting for my new vehicle based on a recommendation from Mike's Mobile Detailing in Yorba Linda, but my experience was far from satisfactory. ~Late Arrival and Notification - TMS Tinting was one hour late for my appointment, which was scheduled a week in advance. On the morning of the appointment, they requested a 20-minute delay, which turned into 40 minutes. They attributed the delay to forgetting the appointment and needing additional materials. There was no apology or compensation offered for the inconvenience. They also blamed me for rescheduling the appointment twice, despite these changes being communicated well in advance. ~Protective Measures - Despite assurances, I did not observe any towels being used to protect the car's electronics from the liquid solution used during the tinting process. ~Preparation and Cleaning - The windows did not appear to be adequately cleaned or prepped before the installation, leading to bubbling. Additionally, there were smudges on the car panels, indicating a lack of care in protecting the vehicle's clear coat. ~Rushed Job - The tinting was completed in roughly one hour, seemingly rushed due to their late arrival. They immediately moved on to the next customer without ensuring the quality of their work on my vehicle. ~Vehicle Damage - There were scratches on the clear coat of my car's roof from the tint cutting process, as well as razor blade scratches on the windows. The tint had bubbling and jagged edges. These issues were confirmed by other reputable Xpel dealers. ~Customer Service and Honesty - TMS Tinting's customer service was disappointing. They claimed that all tint shops would produce similar results and dismissed my concerns about the quality of their work. Despite pointing out issues like air and dust bubbles, they insisted these were normal and advised waiting longer than initially stated for the bubbles to disappear, which did not happen. ~Refund Policy - When I inquired about a refund due to the poor results, they informed me that they do not offer refunds. This policy was not communicated to me prior to scheduling and payment. ~Warranty Issues - I was not provided with a warranty card upon completion of the installation, which is required by Xpel. Despite their promise to notify me when the warranty card was ready for pickup, my follow-up attempts were ignored. ~Redo Process and Miscommunication - TMS Tinting provided conflicting information regarding the redo process, stating a 2-3 week wait was necessary due to weather conditions. Other Xpel authorized shops advised immediate action, contradicting TMS Tinting's claims. ~Legitimacy Concerns - TMS Tinting did not appear on the Xpel dealer locator, raising questions about their legitimacy as an authorized dealer. Other reputable shops were also unable to find them listed. Overall, my experience with TMS Tinting was extremely disappointing. Their lack of professionalism, care, and honesty has led me to question their business practices. read more

I chose TMS Tinting for my new vehicle based on a recommendation from Mike's Mobile Detailing in Yorba Linda, but my experience was far from satisfactory. ~Late Arrival and Notification - TMS Tinting was one hour late for my appointment, which was scheduled a week in advance. On the morning of the appointment, they requested a 20-minute delay, which turned into 40 minutes. They attributed the delay to forgetting the appointment and needing additional materials. There was no apology or compensation offered for the inconvenience. They also blamed me for rescheduling the appointment twice, despite these changes being communicated well in advance. ~Protective Measures - Despite assurances, I did not observe any towels being used to protect the car's electronics from the liquid solution used during the tinting process. ~Preparation and Cleaning - The windows did not appear to be adequately cleaned or prepped before the installation, leading to bubbling. Additionally, there were smudges on the car panels, indicating a lack of care in protecting the vehicle's clear coat. ~Rushed Job - The tinting was completed in roughly one hour, seemingly rushed due to their late arrival. They immediately moved on to the next customer without ensuring the quality of their work on my vehicle. ~Vehicle Damage - There were scratches on the clear coat of my car's roof from the tint cutting process, as well as razor blade scratches on the windows. The tint had bubbling and jagged edges. These issues were confirmed by other reputable Xpel dealers. ~Customer Service and Honesty - TMS Tinting's customer service was disappointing. They claimed that all tint shops would produce similar results and dismissed my concerns about the quality of their work. Despite pointing out issues like air and dust bubbles, they insisted these were normal and advised waiting longer than initially stated for the bubbles to disappear, which did not happen. ~Refund Policy - When I inquired about a refund due to the poor results, they informed me that they do not offer refunds. This policy was not communicated to me prior to scheduling and payment. ~Warranty Issues - I was not provided with a warranty card upon completion of the installation, which is required by Xpel. Despite their promise to notify me when the warranty card was ready for pickup, my follow-up attempts were ignored. ~Redo Process and Miscommunication - TMS Tinting provided conflicting information regarding the redo process, stating a 2-3 week wait was necessary due to weather conditions. Other Xpel authorized shops advised immediate action, contradicting TMS Tinting's claims. ~Legitimacy Concerns - TMS Tinting did not appear on the Xpel dealer locator, raising questions about their legitimacy as an authorized dealer. Other reputable shops were also unable to find them listed. Overall, my experience with TMS Tinting was extremely disappointing. Their lack of professionalism, care, and honesty has led me to question their business practices. read more

Had my new vehicle tinted by TMS Tinting, based on a referral from Mike's Mobile Detailing in Yorba Linda. Unfortunately, the experience was far from satisfactory. 1-Punctuality Issues ~ TMS Tinting arrived an hour late for my appointment. They informed me of a 20-minute delay on the morning of the appointment, which extended to 40 minutes. They cited forgetting the appointment and needing materials as reasons, without any apology or compensation. 2-Protective Measures ~ Despite their assurances, I did not see any towels used to protect the car's electronics from liquid solutions. 3-Preparation and Cleaning ~ The windows did not appear to be prepped or cleaned before the tint was applied, resulting in bubbling. Additionally, there were smudges on the car panels from their handling, indicating a lack of care. 4-Rushed Work ~ The entire tinting job was completed in about an hour, likely rushed due to their late arrival. They immediately moved on to another customer without ensuring the quality of their work on my car. 5--Vehicle Damage ~ The tinting process left scratches on my car's roof and windows. The tint had bubbles and jagged edges, which were confirmed as poor quality by other Xpel dealers. 6-Customer Service ~ The staff dismissed my concerns, stating that similar results would be expected from any tint shop and that my expectations were unrealistic. They initially advised a three-day wait for bubbles to disappear, then changed it to five days, but the bubbles persisted. 7-Refund Policy ~ They do not offer refunds, which was not communicated to me before scheduling and payment. 8--Warranty Issues ~ I did not receive a warranty card upon completion, required by Xpel. Despite their promise to notify me when the card was ready, my follow-ups were ignored. 9-Redo Process ~ They provided conflicting information about redoing the tint, suggesting a 2-3 week wait due to weather, which contradicted advice from other Xpel authorized shops recommending immediate action. 10-Legitimacy Concerns ~ TMS Tinting is not listed on the Xpel dealer locator, raising doubts about their authorization. Other reputable shops also could not find them. Overall, my experience with TMS Tinting was highly disappointing, marked by poor quality work, lack of professionalism, and inadequate customer service. read more

Had my new vehicle tinted by TMS Tinting, based on a referral from Mike's Mobile Detailing in Yorba Linda. Unfortunately, the experience was far from satisfactory. 1-Punctuality Issues ~ TMS Tinting arrived an hour late for my appointment. They informed me of a 20-minute delay on the morning of the appointment, which extended to 40 minutes. They cited forgetting the appointment and needing materials as reasons, without any apology or compensation. 2-Protective Measures ~ Despite their assurances, I did not see any towels used to protect the car's electronics from liquid solutions. 3-Preparation and Cleaning ~ The windows did not appear to be prepped or cleaned before the tint was applied, resulting in bubbling. Additionally, there were smudges on the car panels from their handling, indicating a lack of care. 4-Rushed Work ~ The entire tinting job was completed in about an hour, likely rushed due to their late arrival. They immediately moved on to another customer without ensuring the quality of their work on my car. 5--Vehicle Damage ~ The tinting process left scratches on my car's roof and windows. The tint had bubbles and jagged edges, which were confirmed as poor quality by other Xpel dealers. 6-Customer Service ~ The staff dismissed my concerns, stating that similar results would be expected from any tint shop and that my expectations were unrealistic. They initially advised a three-day wait for bubbles to disappear, then changed it to five days, but the bubbles persisted. 7-Refund Policy ~ They do not offer refunds, which was not communicated to me before scheduling and payment. 8--Warranty Issues ~ I did not receive a warranty card upon completion, required by Xpel. Despite their promise to notify me when the card was ready, my follow-ups were ignored. 9-Redo Process ~ They provided conflicting information about redoing the tint, suggesting a 2-3 week wait due to weather, which contradicted advice from other Xpel authorized shops recommending immediate action. 10-Legitimacy Concerns ~ TMS Tinting is not listed on the Xpel dealer locator, raising doubts about their authorization. Other reputable shops also could not find them. Overall, my experience with TMS Tinting was highly disappointing, marked by poor quality work, lack of professionalism, and inadequate customer service. read more

Had my new vehicle tinted by TMS Tinting, based on a referral from Mike's Mobile Detailing in Yorba Linda. Unfortunately, the experience was far from satisfactory. 1-Punctuality Issues ~ TMS Tinting arrived an hour late for my appointment. They informed me of a 20-minute delay on the morning of the appointment, which extended to 40 minutes. They cited forgetting the appointment and needing materials as reasons, without any apology or compensation. 2-Protective Measures ~ Despite their assurances, I did not see any towels used to protect the car's electronics from liquid solutions. 3-Preparation and Cleaning ~ The windows did not appear to be prepped or cleaned before the tint was applied, resulting in bubbling. Additionally, there were smudges on the car panels from their handling, indicating a lack of care. 4-Rushed Work ~ The entire tinting job was completed in about an hour, likely rushed due to their late arrival. They immediately moved on to another customer without ensuring the quality of their work on my car. 5--Vehicle Damage ~ The tinting process left scratches on my car's roof and windows. The tint had bubbles and jagged edges, which were confirmed as poor quality by other Xpel dealers. 6-Customer Service ~ The staff dismissed my concerns, stating that similar results would be expected from any tint shop and that my expectations were unrealistic. They initially advised a three-day wait for bubbles to disappear, then changed it to five days, but the bubbles persisted. 7-Refund Policy ~ They do not offer refunds, which was not communicated to me before scheduling and payment. 8--Warranty Issues ~ I did not receive a warranty card upon completion, required by Xpel. Despite their promise to notify me when the card was ready, my follow-ups were ignored. 9-Redo Process ~ They provided conflicting information about redoing the tint, suggesting a 2-3 week wait due to weather, which contradicted advice from other Xpel authorized shops recommending immediate action. 10-Legitimacy Concerns ~ TMS Tinting is not listed on the Xpel dealer locator, raising doubts about their authorization. Other reputable shops also could not find them. Overall, my experience with TMS Tinting was highly disappointing, marked by poor quality work, lack of professionalism, and inadequate customer service. read more

I had my car tinted by Jesse at TMS Window Tinting, following a recommendation from Mike's Mobile Detailing in Yorba Linda. My experience didn't meet expectations. While I was informed that they would be 20 minutes late for my appointment, the delay ended up being closer to 40 minutes. The team mentioned a shortage of materials as the reason, and I didn't receive much clarification beyond that. During the tinting process, I had some concerns about the protection of my car's electronics, but I was reassured that they would use towels to cover them. However, I didn't notice any clear evidence that this was done. The windows also weren't as prepped as I expected, which led to some bubbling and smudging on the panels. The job itself seemed to move along quite quickly, and I'm not sure if all the necessary checks were completed before they moved on to the next customer. After the tint was finished, I noticed some minor imperfections, such as small scratches and bubbles, and some of the edges of the tint appeared uneven. I had a few other professionals from Xpel dealers take a look, and they pointed out that the quality could have been better. When I contacted Jesse at TMS to discuss these issues, the response I received wasn't helpful. They dismissed the issue and suggested that bubbles were common and recommended waiting a few days to see if they would disappear, but the issues didn't improve. I was also surprised to find out about a no-refund policy that I hadn't been made aware of when I initially booked the service. Regarding the warranty, even though Xpel typically provides a warranty card with services, I didn't receive one at the time of the tinting. I was told it would be ready soon, but after following up multiple times, I never received further updates. Finally, I did some additional research and realized that TMS Tinting wasn't listed on the Xpel dealer locator, which left me questioning whether they are an authorized dealer. I consulted with a few other reputable shops, and none were able to confirm their status. read more