I went to TMCOne Lab on Harrison and signed into the lab.. I waited 5 minutes for the technicians to notice me though there was no one else waiting. When the tech invited me into their drawing station, I said immediately that I had been at another TMCOne office with my doctor earlier that day and had blood drawn but they had forgotten to draw one of the many blood tests ordered and didn't give me a stool collection container. Veronica, the tech, took my proffered arm and attempted blood draw with very curt repeated instructions, ignoring that I am quite elderly, moving slowly, saying I was ill. She could not get blood with a standard needle and said I was dehydrated even though I told her I was pushing fluids. She was going to try another place with a standard needle (made no sense if she thought I was dehydrated). When I told her that at other TMC labs always use a butterfly She BLAMED ME FOR NOT TELLING HER! I told her that is the case routinely whether I am ill or just getting routine labs. She ignored me and was not kind despite the fact that I was uncomfortable. The other tech asked if I was okay by Veronica ignored me. Veronica was not observant, did not seem to care about my comfort or what I might need, and did not seemed to have adequate training in her own field. If she had been kinder or more courteous, I would not be writing this review. IN MY OPINION, AN M.D. FOR 48 YEARS, VERONICA - tech with Lab Corps at TMCOne at Harrison, SHOULD NOT BE IN HEALTHCARE or, at the very least, be trained in how to treat a "customer". This is a bad reflection on TMCOne! read more

Christopher Miller Riker Local Guide·21 reviews Deeply Concerned About Dr. Katie Kellogg's Handling of My Mother's Care I was present at my mother's final appointment with Dr. Katie Kellogg on January 6th. My mother, having lost over 50 pounds in six months, was severely malnourished, depressed, and openly expressing a lack of will to live after a devastating personal loss. She was crying, desperate for help, and asked for assistance with both a Do Not Resuscitate (DNR) order and admission paperwork for assisted living--her clearly stated wishes. Dr. Kellogg refused both requests. Instead of addressing the severity of my mother's condition, she dismissed her declining health, telling her only to "eat" and that labs would be "monitored." This was after six months of obvious physical and emotional deterioration and multiple requests for depression assistance whether counsel, medication or consult. Ten days later, my mother died. Dr. Kellogg did not prescribe medication to assist with appetite control nor assist with counseling for her 28 year relationship that suddenly came to an end, which broke her heart immensely. The lack of compassion, urgency, and medical intervention was shocking. A physician's role is to listen, advocate, and act in the best interest of the patient, especially when the patient is in crisis. In this case, our family begged for help, and my mother pleaded for her wishes to be respected--yet nothing meaningful was done. My mother's suffering was visible, preventable, and ignored. No family should ever experience this level of indifference from a healthcare provider. read more

Dr. Shen and staff are great. He is quick to respond in the Patient Portal and always gets my prescriptions made quickly. Blood work is done on site. Dr. Shen is very thorough in my annual evaluations. I definitely recommend TMC One Harrison. Gordon W. read more

I found this place because a friend referred me. It's a bit tough to rate because the service you get varies greatly depending on who you deal with. My doctor has ALWAYS been awesome (Dr Shen) and so has his medical assistant. The issue is when you have to call there. They seem extremely unprofessional and have no answers to anything. The only thing they do is say "you'll need to set an appointment." They don't seem to want to allow you to speak to a nurse or someone who seems to have some knowledge. It's kind of frustrating. The good thing is that they have early appointment times available as well as a mini lab for blood draws. If I was only rating Dr Shen, it would be 5 star. But overall this place is solid. read more

The NP called me fat and kept saying to me in "when you lose weight" as if I wasn't actively trying. Tried to get a new doctor and have been waiting 2 months for a call back from a supervisor. As of yesterday, after waiting on hold 20 mins, no return call. I am out of anti depressant meds and they don't care. read more

BUYER BEWARE! TMCOne and Connie Clary are absolutely horrid at what they do. They don't listen to their patients, the staff is rude and disrespectful, and their overall performance is seriously lacking. Clary discontinued my wife's medication, one that is critical to her ability to sleep. The excuse was that she was taking a contraindicated drug, which my wife was NOT on at the time that Connie discontinued the other. When we called to get help from the clinic, or get ahold of Clary, the response was that she was in clinic all day. She couldn't be bothered to respond to our needs. This medical clinic is hardly a step above low income Urgent Care clinics, except I've met friendlier staff at the DMV. DO NOT GO HERE FOR YOUR MEDICAL NEEDS! read more

I wish there is a zero star! This was the worst nurse practitioner I have ever met (personally I prefer nurse practitioners because they usually pretty quick to resolve the issues). Katheryn Steinheber was terrible, either she cannot understand a word her patient says, or unethical, or both. She cares nothing about a patient's medical history or family medical history, not even the patient's wellbeing, she does not even care to put a patient's health in danger. I accompanied my daughter on her first visit, she asked for weight loss/diet program, and an OBGYN referral. Katherine insisted on acting like an OBGYN, saying that she could perform many of those instead and prescribing birth control pills -totally neglecting that it may cause her severe side effects. Katherine is not only unethical but also unprofessional. Avoid her - do not put your health in danger. read more

I chose this office because it was very close to my home and although there was a long wait for new patients I was able to get in the same week they were very accommodating of my situation the office staff dr. Malagone took his time getting to know me. It was a great experience & my whole family will be going to this office read more

Wish I could leave a zero star. The front desk are so rude. Never try to help. I work at a medical facility and anyone at my work would be fired how rude they are. Just called this morning at 9am to ask about my medicine being send over, they said they did a long time ago and would have to resend it. No problem. So I call back at 1230 after calling pharmacy to see if it would be available, the lady put my on hold first, which she always does, it's to be expected. Then told me I would have to call back after 1 because the providers are at lunch. I just said, Ok. I'll call back AGAIN. NO RESPECT. NO COURTESY. She simply could have taken the note and passed it along since this was my second call. All I wanted was my Vitamine D. The girls up front should be let do. They are rude people. I get that you become jaded and frustrated doing the same thing everyday. But once you get to the pint where you could care less about the people that pay your check. time to find another job! Not my first bad experience either here. I have to say that my provider is amazing. The front office are the problem. read more

Doctor was so so his assistant was horrible couldn't figure out how to clean my ear out then I get a huge bill it would've been cheaper to go to urgent care. She couldn't figure out how to enter my information in to the computer. Horrible experience won't be back. read more

Please avoid this place like the Plague! This is the worst medical office I've EVER had the mis-fortune to to patronize! I was referred 2 MONTHS ago to a specialist for a routine colonoscopy. Tmc one NEVER faxed the referral to him! When I reminded them they sent a blank referral to ME! Not acceptable by my insurance company. I called a week after my consult with the GI dr. and had to speak with the office manager to get the legitimate referral faxed over to him. I neared the end of my refill for a VERY important medication so my pharmacy contacted the office over a week ago and tmc one IGNORED them until my medication RAN OUT! I AM NOW IN THE PROCESS OF TRYING TO GET ADDITIONAL REFILLS and they are ignoring ME! I have had FIVE PRIMARIES in the last 4 YEARS! This outfit treats their primaries with such disrespect that they quit before I've even seen them! My insurance company can't issue me a valid card because by the time they get the card to me the provider has QUIT! read more

I am someone that works in healthcare and I was very disappointed in this office. My whole family scheduled appointments at this location and each of us had different problems. I ended up going in about a month before my scheduled check up because I was sick. I have a long history with asthma so I also brought all my medical records. The front office did not want to take them. After going on steroids for the second time in one month and still not getting over my illness, I called a day before my scheduled appointment worried my illness would be more. I said if they couldn't get me in same day, I was OK to wait until my appointment the next day, but they said I could come in right away. I ended up waiting about 40 minutes until the front office lady told me they were over booked and couldn't see me that day. She said there was an opening at the Rita location if I wanted to go there instead. So I drove down and was seen there. The appointment was terrible however at the end of it, the nurse confirmed my upcoming appointment but said she was canceling it since I was already being seen there. Then a couple months later, I thought I would call and see if I could get a regular check up at this location. I was told that since I missed an appointment, I was no longer their patient. I asked which appointment was missed and it was of course the one that the Rita location said they canceled. I explained the situation, the receptionist put me on hold and then came back on to repeated herself that I was no longer their patient but that I could be seen at a different location. This back and fourth continued until I finally asked for the office manager. She took down my number but I never received a call. Of all my years working in healthcare, and my mom's years as a nurse, we have never heard of an office doing something like this. In addition, more problems arose for my father and my brother with their appointments. I do not recommend to anyone. read more

I LOVE this office! We moved to Tucson over 2 years ago and have always been treated with individualized care by each staff member! Kim Issac is our main NP and she is so compassionate and friendly, informed and a great problem solver! Her MA is my favorite! Kim listens, makes decisions quickly, is ALWAYS on time and the front ladies are always direct to the point, efficient and friendly, despite the fact I think they are always busy! read more

This office is incompetent. I have been going to this office for three years and not once have I NOT had problems with getting prescriptions refilled. First, the office staff put my birthday in wrong. It took me over 1 year to get it fixed due to no one wanting to take responsibility and changing it to the right birthday. Second, every time I need a new prescription I have to wait a week or more for the doctor to fill it. She does not not send in refills, she thinks that new prescriptions are the proper way to send scripts to the pharmacy. Once it is filled I have them send it to the pharmacy. I go to the pharmacy and the pharmacist states that the prescription was not sent in right. It either is not in the right format or it doesn't contain the frequency on the script. The pharmacist is getting tired of constantly required to call this office to get things corrected. This would be understandable if it happened once or twice. However, this happens every time, without fail, and it is getting tiring that I have to make 5 phone calls, wait 2-3 weeks for prescriptions and then drive back and forth to the pharmacy to get my prescriptions. Avoid choosing this office as your primary care provider. You will have nothing but trouble. read more

I agree with the previous statements regarding the front office staff. I believe most do their job well. It's the few unprofessional ones that leave a very bad impression. My doctor and her medical tech are amazing, so they deserve 5 stars, but the "few" front desk individuals deserve zero stars. I'm hoping this changes in the very near future. read more