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San Antonio, TX

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TLC San Antonio

3.7 (18 reviews)
Open • 8:00 am - 5:00 pm
Updated over 3 months ago

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Ask the Community - TLC San Antonio

Review Highlights - TLC San Antonio

“Alsheikh who checked my eyes and answered all of my questions.”

Mentioned in 3 reviews

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Medical Center Ophthalmology Associates

Medical Center Ophthalmology Associates

1.2(9 reviews)
0.7 mi•Stone Oak

This company is only concerned with money, and not the patient' care…read more I initially went in to the Stone Oak location to see Dr. Bustamante about a scratch on the eye I had gotten. He sent me home with eye drops for 10 days. When I returned he told me I needed a contact lens membrane in the eye that was scratched so that would it regenerate the part of my eye that was scratched. After my visit, Dr. Bustamante left a voicemail saying "his trustworthy scribe" told him that I needed the contact lens in my other eye that was NOT SCRATCHED because my scratched eye would have better vision than my non-scratched one after the contact lens. It seemed strange to me, but I am not an eye doctor, so I did as he instructed. After all of this, my eye did not improve so I went for a second opinion. They told me the membrane lens was non beneficial because a scratch in my cornea would have healed itself before I even got the membrane because he made me wait 10 days for drops. After all of this, I received ANOTHER bill in the mail after I had paid in office. I called to complain, they said they would review the bill. They took it off my statement and then a month later, I again got another bill from them. And they said it was the customers responsibility.

I don't care for this location. -It's not the most clean…read more -The assistants who do the preliminary checks are often rude, though Dr. Cohen's personal assistant is great. Office staff is also friendly. -The process is disorganized. If someone is having their vision checked, dilate their eyes *before* they see the doctor. I asked for this at my kiddo's appointment and was told to wait. Then they ended up needing it done, which caused the total appointment time to take 2.5 hours! Why do things run so slowly? Dr. Cohen is efficient and rarely spends more than 10 minutes with a patient, so why is the wait *always* at least 45 minutes past the scheduled time? We like Dr. Cohen, but are considering switching to somewhere else because of the way things are run here.

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Medical Center Ophthalmology Associates
Medical Center Ophthalmology Associates
Medical Center Ophthalmology Associates

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EyePlastx

EyePlastx

3.0(39 reviews)
1.8 mi•Stone Oak

VA Ophthalmology performed probing and irrigation (P&I) and determined that I needed surgical…read moreintervention, so I was referred to Dr. Holck. From check-in through the physician encounter, I repeatedly felt that no one was listening to what I was saying. After completing the intake questionnaire on an iPad, the front desk told me I needed to sign consent for P&I because the physician would want to perform it. I explained that the VA had already performed P&I and that I had brought the results. The iPad was handed back to me anyway. I explained it a second time: the procedure has already been performed, I have the results with me, and I am not consenting to unnecessarily repeat it. When I was taken back, the medical assistant asked why I had refused to sign the P&I consent. For the third time, I explained that I had already undergone the procedure and was holding the results. She responded that I had apparently already signed the form and she must have missed it. For the fourth time, I explained: No, I did not sign it. I already had the procedure. The results are right here in my hand. Then I met Dr. Holck. When I explained that the VA had referred me specifically for this procedure, he asked why I didn't simply have the VA perform it. I told him that based on my personal experiences, I was not comfortable having the VA perform surgery on me. Rather than simply respecting that decision as my choice as a patient, he defended his VA provider friends, telling me that they were competent and that he liked them. Eventually, Dr. Holck moved on to explain the proposed stent procedure and possible DCR/CDCR options if the initial treatment was unsuccessful. He also explained that the stent would eventually be removed while I was awake. In a desperate last-ditch effort to establish rapport but showing a bit of vulnerability, I jokingly told him that having something removed from my eye while awake sounded intimidating, but that I believed I could handle it. He responded by telling me that he performs the procedure on children, so it depends on how mature someone is, and then he asked me: "Are you mature?" That was the point at which I lost confidence in allowing this physician to operate on me. I am 44 years old. I am a DOCTOR. I served 21 years in the United States Air Force and am a 100% disabled veteran. None of those things should be required for a patient to be treated respectfully. Every patient deserves that. I mention them because being asked whether I was "mature" after expressing a reasonable concern about an eye procedure felt particularly patronizing. I came here because I needed a surgeon. I left feeling dismissed and disrespected throughout the experience and without the level of trust I would need to allow this physician to operate on me.

Upon check in, they had me sign a form authorizing a tear duct test. This was not done and I will…read morebe watching my insurance to see if they will change for it, because my experience tells me these people are mostly interested in money. Waited for half an hour and they marked me "Late due to insurance". Saw the doctor for not more than 5 minutes, where he said the surgery was medically necessary. Then sent to see a "surgical coordinator" who said that the surgery was medically necessary, but refused to work with insurance to get coverage, and presented me with an estimate that would be due before surgery. If it is medically necessary, why won't they work with insurance to get it covered. She refused to work with insurance. Just wanted money. If that's how they handle things, they won't be helping me be able to see. There's a lot of surgeons out there, and I will find someone who cares about my vision. Beware these people, and be ready to be treated like meat with eyes!

Photos
EyePlastx - Photo of eyes after 2 surgeries

Photo of eyes after 2 surgeries

EyePlastx
EyePlastx - Dr. Holck

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Dr. Holck

San Antonio Eye Center - Front lobby area

San Antonio Eye Center

2.6(26 reviews)
2.5 mi

I had first seen Dr Carlos Pessoa OD at the San Antonio Eye Center in Alamo Heights. He was really…read moreoutstanding when I first saw him back in August 2025, considering that I already had really bad luck when I previously went to Dr Arthur Medina OD earlier last summer. Dr Pessoa seemed really enthusiastic and very on top of explaining the changes in my vision. So when he suggested following up with him for a medical eye exam, and I had specified to him that I really wanted to be considered for medically necessary contacts, I made an appointment with him for early Sept 2025. However, it wasn't until I saw him that Sept at this 14807 San Pedro Avenue location that I found out I wouldn't be considered for medically necessary at all. He only told me during my Sept appointment that the only doctor who could see me for medically necessary purposes would be Dr Erdmanczyk. I have to admit that I wasn't too happy about this because, if I had known that only certain doctors would be able to evaluate me for medically necessary purposes, I could have waited to do my medical eye exam later. It realiy would have been nice and much more forthcoming if I had been told this upfront back in August 2025 at the Alamo Heights location. For that reason, I am only giving 3 stars. I really think Dr Pessoa could have done a little better in properly informing me. I also noticed that he also wasn't as enthusiastic about examining me during my follow-up appointment with him in Sept 2025. And for those very reasons, I really could have waited to do my medical exam appointment later in the year with Dr Erdmanczyk if I had been properly informed before coming to this location that he was the only doctor who could see patients for medically necessary purposes. Especially because I went out of my area of Alamo Heights to this San Antonio Eye Center location for my medical eye exam.

We have been coming to this San Antonio Eye Center for the past six years always seeing the same…read moreoptometrist doctor Erdmanczyk. Very pleased with the quality of care from the doctor as he is very open to accommodate the needs and preferences of the patient. The office experience is also very pleasurable as they move quickly to accommodate the appointments. On our last visit, which was a follow up to the original our wait time was very short. I would recommend San Antonio Eye Center to anyone who needs an optometrist or ophthalmologist.

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San Antonio Eye Center - Christmas is in the air!

Christmas is in the air!

San Antonio Eye Center - Front waiting room

Front waiting room

San Antonio Eye Center - Double waiting room. min 1hr wait

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Double waiting room. min 1hr wait

TLC San Antonio - optometrists - Updated October 2026

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