I've been going to this office for almost ten years now and I'm thankful for the care given by Dr…read moreHeld. It's very difficult to get an appointment quickly but the exam is efficient and thorough. Technicians do the typical optometry and medical prep that takes an image of your eye and provides prescriptions. The doctor will do the final exam and then your follow up with a contact specialist as needed. Insurance is not accepted by Dr Held but the price is about the same as going to an optometrist! The staff is friendly and nice and the office is clean and comfortable. Have not seen the other doctors yet, but so far no issues in the time I've been going. Sometimes there are long waits but it seems normal for most San Antonio medical care.

My husband and I both had appointments on same day that we attended. No future appointments were…read morescheduled. We have been getting a bill for 50.00 for a no show appointment every month for the last 10 months with no resolution.

The eye technician that was helping me seemed like she was upset that she was helping me she looked…read moreflustered, then she went out to talk to the Dr then she came back and told me she needed to dilate my eye I informed her that I did not bring someone to drive me home ( they need to inform the patient to bring a driver in case that happens so that but the lady even madder also I need to come back another day with a drive an inconvenient for me!

The atmosphere is professional, there is no rush, staff in each department attentive and addresses…read moreyour concerns. All deserve 5 stars. I had Cataracts removed there 4 years ago by Dr Pittard and the experience was that the Drs are thorough and give their patients excellent care. Recently I was there for an eye exam and the prescription for my glasses is the same as just after the surgery 4 yrs ago, which was great to hear. I also the had an arm broken off my glasses and they have personnel that fixed them. Excellent service, thanks to all.

This company is only concerned with money, and not the patient' care…read more I initially went in to the Stone Oak location to see Dr. Bustamante about a scratch on the eye I had gotten. He sent me home with eye drops for 10 days. When I returned he told me I needed a contact lens membrane in the eye that was scratched so that would it regenerate the part of my eye that was scratched. After my visit, Dr. Bustamante left a voicemail saying "his trustworthy scribe" told him that I needed the contact lens in my other eye that was NOT SCRATCHED because my scratched eye would have better vision than my non-scratched one after the contact lens. It seemed strange to me, but I am not an eye doctor, so I did as he instructed. After all of this, my eye did not improve so I went for a second opinion. They told me the membrane lens was non beneficial because a scratch in my cornea would have healed itself before I even got the membrane because he made me wait 10 days for drops. After all of this, I received ANOTHER bill in the mail after I had paid in office. I called to complain, they said they would review the bill. They took it off my statement and then a month later, I again got another bill from them. And they said it was the customers responsibility.

I don't care for this location. -It's not the most clean…read more -The assistants who do the preliminary checks are often rude, though Dr. Cohen's personal assistant is great. Office staff is also friendly. -The process is disorganized. If someone is having their vision checked, dilate their eyes *before* they see the doctor. I asked for this at my kiddo's appointment and was told to wait. Then they ended up needing it done, which caused the total appointment time to take 2.5 hours! Why do things run so slowly? Dr. Cohen is efficient and rarely spends more than 10 minutes with a patient, so why is the wait *always* at least 45 minutes past the scheduled time? We like Dr. Cohen, but are considering switching to somewhere else because of the way things are run here.

Had my annual visit with Dr Held today and as always the staff was amazing and thorough! Felt very…read moresafe with all protocols followed and super clean offices. Dr Held explained completely what the status of my eyes are this year. As a cancer survivor she has navigated the effects my eyes have had through treatment and kept my vision and eye health wonderful! I would not trust anyone else with my eye health and she is so well respected that my other doctors are pleased she is taking care of my eyes. Latest in equipment and technology along with a wealth of experience gives her and myself complete information so that treatment is accurate and personalized. Dr Held does not take insurance but my payment is never a surprise as she has all prices listed for services and it is only a few dollars more than my copay would be. My eye health is worth paying for the best! Highly recommend!!!

my son has been a patient since he was about 5 years old. We arrived at his CONFIRMED scheduled…read moreappointment today, only to be told that he could not be seen. The receptionist said because he has Medicaid and ChampVa, and they do not take ChampVa that Medicaid will not take his claim. This does not make sense. Medicaid will pay the claim. Can someone please advise? I'm trying to get in contact with a person by the name of Leslie. Someone should have called me to inform me as well. My son takes honors and advanced courses in high school. He is missing class, and I drove 45 minutes to get here. For nothing. I'm very upset.

This eye center is amazing, they are so sweet and friendly to my baby girl. They take extra time…read moreand patience to make sure we get the right diagnosis.

VA Ophthalmology performed probing and irrigation (P&I) and determined that I needed surgical…read moreintervention, so I was referred to Dr. Holck. From check-in through the physician encounter, I repeatedly felt that no one was listening to what I was saying. After completing the intake questionnaire on an iPad, the front desk told me I needed to sign consent for P&I because the physician would want to perform it. I explained that the VA had already performed P&I and that I had brought the results. The iPad was handed back to me anyway. I explained it a second time: the procedure has already been performed, I have the results with me, and I am not consenting to unnecessarily repeat it. When I was taken back, the medical assistant asked why I had refused to sign the P&I consent. For the third time, I explained that I had already undergone the procedure and was holding the results. She responded that I had apparently already signed the form and she must have missed it. For the fourth time, I explained: No, I did not sign it. I already had the procedure. The results are right here in my hand. Then I met Dr. Holck. When I explained that the VA had referred me specifically for this procedure, he asked why I didn't simply have the VA perform it. I told him that based on my personal experiences, I was not comfortable having the VA perform surgery on me. Rather than simply respecting that decision as my choice as a patient, he defended his VA provider friends, telling me that they were competent and that he liked them. Eventually, Dr. Holck moved on to explain the proposed stent procedure and possible DCR/CDCR options if the initial treatment was unsuccessful. He also explained that the stent would eventually be removed while I was awake. In a desperate last-ditch effort to establish rapport but showing a bit of vulnerability, I jokingly told him that having something removed from my eye while awake sounded intimidating, but that I believed I could handle it. He responded by telling me that he performs the procedure on children, so it depends on how mature someone is, and then he asked me: "Are you mature?" That was the point at which I lost confidence in allowing this physician to operate on me. I am 44 years old. I am a DOCTOR. I served 21 years in the United States Air Force and am a 100% disabled veteran. None of those things should be required for a patient to be treated respectfully. Every patient deserves that. I mention them because being asked whether I was "mature" after expressing a reasonable concern about an eye procedure felt particularly patronizing. I came here because I needed a surgeon. I left feeling dismissed and disrespected throughout the experience and without the level of trust I would need to allow this physician to operate on me.

Upon check in, they had me sign a form authorizing a tear duct test. This was not done and I will…read morebe watching my insurance to see if they will change for it, because my experience tells me these people are mostly interested in money. Waited for half an hour and they marked me "Late due to insurance". Saw the doctor for not more than 5 minutes, where he said the surgery was medically necessary. Then sent to see a "surgical coordinator" who said that the surgery was medically necessary, but refused to work with insurance to get coverage, and presented me with an estimate that would be due before surgery. If it is medically necessary, why won't they work with insurance to get it covered. She refused to work with insurance. Just wanted money. If that's how they handle things, they won't be helping me be able to see. There's a lot of surgeons out there, and I will find someone who cares about my vision. Beware these people, and be ready to be treated like meat with eyes!

I had first seen Dr Carlos Pessoa OD at the San Antonio Eye Center in Alamo Heights. He was really…read moreoutstanding when I first saw him back in August 2025, considering that I already had really bad luck when I previously went to Dr Arthur Medina OD earlier last summer. Dr Pessoa seemed really enthusiastic and very on top of explaining the changes in my vision. So when he suggested following up with him for a medical eye exam, and I had specified to him that I really wanted to be considered for medically necessary contacts, I made an appointment with him for early Sept 2025. However, it wasn't until I saw him that Sept at this 14807 San Pedro Avenue location that I found out I wouldn't be considered for medically necessary at all. He only told me during my Sept appointment that the only doctor who could see me for medically necessary purposes would be Dr Erdmanczyk. I have to admit that I wasn't too happy about this because, if I had known that only certain doctors would be able to evaluate me for medically necessary purposes, I could have waited to do my medical eye exam later. It realiy would have been nice and much more forthcoming if I had been told this upfront back in August 2025 at the Alamo Heights location. For that reason, I am only giving 3 stars. I really think Dr Pessoa could have done a little better in properly informing me. I also noticed that he also wasn't as enthusiastic about examining me during my follow-up appointment with him in Sept 2025. And for those very reasons, I really could have waited to do my medical exam appointment later in the year with Dr Erdmanczyk if I had been properly informed before coming to this location that he was the only doctor who could see patients for medically necessary purposes. Especially because I went out of my area of Alamo Heights to this San Antonio Eye Center location for my medical eye exam.

We have been coming to this San Antonio Eye Center for the past six years always seeing the same…read moreoptometrist doctor Erdmanczyk. Very pleased with the quality of care from the doctor as he is very open to accommodate the needs and preferences of the patient. The office experience is also very pleasurable as they move quickly to accommodate the appointments. On our last visit, which was a follow up to the original our wait time was very short. I would recommend San Antonio Eye Center to anyone who needs an optometrist or ophthalmologist.

Been going here for a few years and nothing but exceptional experiences for me and my family.read more

Over many years, we'd searched all across town for a great place for eye care but had little…read moresuccess. Even a different Vision Source in Stone Oak was just OK. This year, we decided to make a change and try Stone Oak Vision Source located on Stone Oak Pkwy and Hardy Oak. We were able to secure two consecutive appointment slots, which was super convenient since we wouldn't have to make two separate visits. TLDR: I think we've finally found our new place for eye care! The staff was helpful and knowledgeable, getting all of our insurance benefits and allowances to be able to accurately explain our options and costs, even providing us with rebate options that could be applied. From checking in to administering the basic scans and tests. Everything went smoothly and swiftly. Our visit with Dr Mann went very well. Very thorough and knowledgeable, and he explained everything clearly. They have a nice selection of glasses to choose from. My husband found several pairs that looked great, so he ordered more than one pair. For me, I would have liked to see more variety in style. It seemed that there were many great brands, but the styles were very similar between them and I had less luck than my husband in that regard. However, they were able to simply replace the lenses in a pair I already have and love! Very happy with the entire experience and will definitely use Dr Mann going forward.