My wife Tammy had an excellent experience with Dr Bowen. He did her cataract surgery on her left…read moreeye. She was extremely happy with him and his team.

UPDATE: Today I saw Dr Lyles. Night and day experience between these two doctors. Dr Lyles had a…read morevery calming demeanor, very informative and super nice! Very understanding of my fears. He found after examining my eyes that it was not necessary to do this procedure at this time. I had a mild case of narrow angles. We are going to monitor my eyes annually. I will say that if he said I was in need of this procedure, I would do it with him being the doctor to do the procedure. I would still be scared and grossed out but I know I could get through it with him. I'm so very grateful to have had the appointment with him today. Thank you so much Dr Lyles!

I had both cataracts removed and corrective lenses installed. Staff was organized, professional,…read moreand kind. Really a good experience.

I recently stopped by Carolina Eye for a routine checkup as a new patient. Upon entering, I was…read moredirected to write my name on a paper & I would be called to the front desk shortly. After 2-3 minutes, I was called & then asked to sit down again so my insurance could be confirmed. It was eventually confirmed, and though my appointment time was at 10:40 and I arrived at 10:30, I was finally called back for intake about 30 minutes after my arrival. A young woman performed some initial tests & asked me a few questions. She checked my eyes and then led me to a waiting area where I waited for what felt like a VERY long time. I was brought back to a room by another young woman who ran a couple more tests, then led me to a different waiting area. I waited there for probably 20 minutes. Then I finally got to see the doctor, over an hour and 20 minutes after my appointment time. The doctor was helpful and gave me some suggestions about my contact options and information about my eye health. I feel her quality of care was very thorough. However, I was left waiting for 10 minutes or so for her to return after asking me to put in a new pair of contacts. When it was time to leave, I was asked to sit in the waiting area so I could be called to the front desk to pay. It's clear this clinic is understaffed for the amount of clients they have. However, I will return next year for my next eye exam since they take my insurance and they're not far from my home.

I hate that I have to give the one star. For starters our appointments are always scheduled way out…read morefurther than they should due to access and availability which we've always understood & tolerated. Our last appointment was scheduled 9 months out further than it should have been, now we are a month before our appointment and we received a call to reschedule to another month out. The lady that called was very NASTY & unprofessional! Her response, "well ma'am I don't know what to tell you" instead of offering an apology or at minimum, concern. We will NEVER step foot back in this place again! I hate we ever went here as patients. There are better places to go that will respect you & your time.

Medicare patients BEWARE!!!…read more When the person from Groat called me to schedule an appointment, (I never contacted THEM) I told them I had a perfect experience with Oscar Oglethorpe over a year earlier who assured me medicare would pay for everything in terms of my eye exam and it was true, medicare did. The person who set me appointment with Groat assured me that Medicare would pay for everything. I asked are you sure? They said "absolutely." So I went along with it. When I showed up for the appointment I asked the receptionist, "Will Medicare pay for everything?" I was told yes they would. When I saw the first person in the exam room I said, "Don't do anything Medicare won't pay for." Then a few weeks later I get a bill from Groat for $166.00!! To top it off the prescription wasn't complete so I couldn't use it to get glasses! Very untrustworthy!

TERRIBLE practice. Cannot stress how inconvenient this office has made getting contacts. As a first…read moretime contact lens user the experience has been very difficult. I have had two (2) pairs of trial lenses in the eight weeks I have been at this. They are meant to be only two (2) week lenses. I have done all of the follow up no help at all. I caution anyone before using this business.

I've been going to Digby Eye Associates for about 10 years, and Dr. Digby himself served me…read moreoriginally, and I was pleased with the care. Over the years, he has hired several other staff, some of whom are Doctors Optometry but some are Physician Assistants. Digby Eye Associates has essentially turned into a production facility, and the optical care has suffered as a result. My last two times there, I had to return for a second set of exams because the first prescription was incorrect. There is also an on-site optical services, and their prices are exorbitant. I paid $400 for glass frames that cost $175 at Costco.

The office manager is incompetent and unresponsive. I have left several messages to get my bill…read moreproperly filed with my insurance company and now I'm having to call constantly just to PAY the bill. I would not recommend this practice. Their administration side is beyond dysfunctional.

Never had an ophthalmologist office charge me to get my glasses prescription nor had a problem…read moregetting an exam and contact script until I visited this office. Also the people doing my eye exam did not seem to have a clue as to what they were doing so I doubt my script is even correct

We've been going to Koala Eye Care for 8-9 years for my daughter. Friendly staff at the front desk…read more Sure, the Dr. isn't super talkative but I'm not really there to chat, there to get her eyes looked at. I have noticed a wait, but I also notice it seems the length of our appointments vary as to how much they have to check "does 1 or 2 look better". So I kind of figured that is why there is a wait. When I do have questions, he answers them respectfully. Over the years I've had to call several times to get copies of prescriptions and no issues from the front desk in getting that. I haven't had any scheduling issues. I don't use the eye center next to their office, so I can't speak to how they are.

Every site I have reviewed this dr has received NO MORE than 2.5 stars. After several years of…read moreseeing this doctor whom is completely NON VERBAL, I found out why. Like many other patients he told me "GET OUT! I DONT NEED YOUR MONEY" This is only after I returned a year ago for a service he did NOT render. The initial reason I left, was bc he diagnosed my child with an eye disease and when l asked questions about it, he wrote down the name and told me "Google It" it was at that point I started going to UNC. Well, last year I went back to Dr Spencer for a service he did NOT render. I made an appointment with Dr Spencer for a contact prescription and I was very specific. My son wore contacts in, it wasn't until I went to fill the prescription that I was told it was for glasses. This year, I made another appointment specifying once again CONTACTS because the last was incorrect. The day of the appointment of course he walks in and doesn't speak, starts the exam, mumbling. I allow him to do what he needs and how, he is the doctor. I did mention, this is for a contact exam. He then became a bit rude. Stressing the $75 Medicaid would NOT cover I responded that is fine. He then went on to tell me Medicaid will NOT pay for his contacts! YOU will have to figure that out. Ok, l responded. He then tells my son to go sit next to me and says.. YOU will pay $75 and go to MY people across the hall and be fitted.. then you will come back to me 2 more visits, I will check his eyes again.. at that point I will decide whether or not "|" will write a prescription. I asked if this is not his first pair and he has been wearing them for several years now, why is he being treated as a first time lens wearer. He then asked where I got the first prescription and I advised UNC and he asked abt the others, I responded UNC..he asked where l purchased my lenses and I told him...l then asked, with this procedure, how long does the actual process take before he will receive his lenses and the DOCTOR MICHAEL ANTONIO SPENCER responded "As long as it does" | asked again is it days? Weeks? He then goes on a rampage about how he doesn't have anything to do with contacts..... l added however, you are sending me to a place you said was the only place i could go. He then says to me, the man that never speaks, yet, in front of my child can yell "GET OUT! I DONT NEED YOUR MONEY!" And he stormed out of the office standing outside of the door pouting. What a tantrum to throw because he feels he takes every insurance so he can speak to parents in front of their children that way or even act so strangely. This is NOT a safe place for children! Or parents. If this man can throw out another patient that was disabled WITH a dog. I would really think again

I am so happy with my experience here. However, you do have to be prepared to stay 3-4 hours for an…read moreappointment. This is NOT information given to you when you make an appointment. But there is a sign near the reception area. I almost missed seeing it the first time. I was prepared the second visit and didn't make any other appointments for afterward. I liked Dr. Richards very much. The assistants - Katherine and Brittney - were friendly and competent.

Rude rude staff, especially office manager. Called for assistance and appt and they couldn't be…read morebothered even with referral.

Carolina Eye Associates: Excessive wait times. Ask for…read more.. almost demanded moms SS# when it is not needed (she didn't give it) AND we're back because the eye surgery was flawed and having to get it repaired. They also want your photo ID to scan into their computer... just refuse both the ID and the SS#. They are not necessary and it is becoming best practices for them not to ask for it.

Had surgery on both eyes witiin 3 weeks of each other. Each time checkin and surgery went well but…read morethe amount of time I spent in pre- op waiting my "turn" was ridiculous both times. Second time in at 10a and 20 minute surgery was at 1pm. Surgeon did not have to take a long time with any one patient because I counted at least 6 people who went into surgery ahead of me. Why not just have me come in at noon? By time they got to me they were talking about having missed lunch as if my surgery was unimportant. Waste of my time and the time of the person who brought me.

I've seen two physicians the Eagle @ Village location. I'm so happy that I finally took the plunge…read moreand switched from another office!! This office is professional and friendly!

This has to be the most professional and friendly practice I have ever been to. I just left my…read moresecond visit and every single person I interacted with is extremely polite, upbeat and helpful. From administration, check in/out and my doctor all made me feel at home and seemed genuinely interested in my wellbeing. I highly recommend this family practice. Both visits I have left in such a good mood because everyone is so nice and my doctor addressed my medical needs. I will continue to come to Eagle Family and they have now become my primary doctors office.