wow! Amazing!! The staff here is professional and nice. We heard about a yearly sale they have…read moreand got some amazing deals. Great quality too!

Absolutely outstanding! Nice facility, clean and well organized. Extremely friendly and…read moreknowledgeable staff. Definitely has that family owned ambience. I would certainly spend my money here over most of the other local options. A note for the owners, thank you so much for a wonderful experience!

I have had nothing but positive experiences with Heights Eyecare. The doctors and staff have always…read morebeen kind, professional, and respectful, and I've received excellent care every time I've visited. After reading the negative review, I felt compelled to share my experience. From what I personally witnessed, the interaction was not as it has been portrayed. The employee was subjected to racist and abusive language, No employee should ever have to tolerate that kind of behavior while simply doing their job. It's disappointing to see someone criticize a business while leaving out their own conduct. Every workplace has a responsibility to provide a safe and respectful environment for both employees and patients, and I don't fault Heights Eyecare for supporting their staff in the face of abusive behavior. I highly recommend Heights Eyecare to anyone looking for compassionate, knowledgeable professionals who truly care about their patients.

Just wanted to come here to gush about extraordinary experience Heights eyecare employee Nadiia…read moreprovided for my young daughter trying out contact lenses for the very first time. As a mom, I could not be more touched when someone takes extra time to take care of your nervous child. Needless to say, now entire family is going to Heights Eyecare for our eyecare needs. Thank you!!

Great Eyecare ! Got in at 4 PM, and they measured my eyes and matched the primary optical…read morecurvature of my old lenses perfectly. I ordered new lenses to fit my old frames, and they were able to have them made from glass, which I prefer. I was out the door before 5 PM, and I received my two new pairs of lenses in less than two weeks. My new lenses give me perfect, sharp, un-distorted vision, which, as a Pilot, I need for flying. If you want fast, accurate, and personalized opthalmological care and excellent eyeglasses, go to Yellowstone Eye Care on Grand Avenue in Billings, MT. Prices are reasonable, and service is first rate !

Take advantage of patients with disabilities. Charge for services not covered under your insurance…read moreand say you bad so sad here's a $500. they didn't ever perform those services. I didn't even get a prescription. DON'T GO THERE!

I had never been here before and I'm so glad I did make an appointment. All of the girls were so…read morewelcoming from the moment I walked in the door until I left. The doctor was prompt and very helpful with getting my bifocals squared away. I would highly suggest them!! Will definitely be coming back.

I've been coming to this clinic with my son for about three years. We've had good experiences with…read morethe other staff, and Dr. Biegal is a very nice and caring doctor. Unfortunately, my experience with the front desk , whose name I believe is Kayla (I'm not sure if I heard or wrote her name correctly), has been disappointing. Last Tuesday around 4 PM, I called to ask if my son's glasses were ready for pickup. The phone connection was cutting out, so I politely asked her to repeat herself. Instead, she responded in an irritated, raised tone, "What is your question?" I was honestly taken back by her attitude. She eventually put me on hold for about five minutes and confirmed the glasses were ready. This was not the first time I experienced this kind of attitude. On a previous call, she also spoke to me rudely and ended the call abruptly before I was finished. Yesterday, when we picked up the glasses, I asked to speak with a supervisor and was surprised to find out that front desk Kayla herself was the supervisor. After three years, I couldn't help but wonder why my experiences with the front desk had not improved. I do want to recognize the other staff, especially the woman who wears glasses and usually sits toward the back on the left. She has helped us several times and has always been kind, professional, and provided excellent customer service. My concern is specifically with the front desk supervisor I believe is named Kayla. I understand that everyone has busy days, but respectful communication and good customer service should be expected...especially from someone in a supervisory position. I hope management takes this feedback seriously.!!! 09/10/2026

Had my 3rd visit to this office and have been treated respectfully each time. The staff is great…read moreabout answering questions plus researching what my insurance will cover. My insurance has changed in network for glasses this year, which makes me sad as they have been great with helping me chose what looks good on me.

I went to him for over 20 years so it pains me to leave this review. I had two different issues…read morehappen--all since he opened the current business here and multiple smaller ones. First, the doctor himself is amazing. His family, however, is mostly not. The wife called me to tell me I had an overpayment of $30 after insurance. Would I like her to send me a check? YES, I say. But she then never sends one. I stop by when I'm close--a few months later--and ask for the money. She spends a lot of time (reminder, I only know of the refund due to them telling me) and informs me that I actually owed them $10 more than I paid, and she hands me a check for $20. Which is bizarre. Then she tells me to enjoy "a steak on them". What the heck? It was my money, lol, none of it makes sense and she was rude the whole time. The other main issue--is that while I and my husband a had insurance through his work our kids were on Healthy MT Kids because our insurance deductible is $5,000 which means we pay 100% for everything ,so this was to their benefit. Well, it was upsetting to this family. The son, who is now a doctor there, decided it was utterly offensive and showed my kid some frames while saying "Medicaid" frequently. Always with that word louder than the rest of the sentence, which caused other people looking at the glasses to look at me. Every. Single. Time. It was humiliating. At the counter my kid asked for an ice cream and then he said something to me about how I might have to get a job. I stood there with my mouth hanging open, eventually getting in my car and crying while my two kids sat there. The only thing I even qualify for is Healthy Montana Kids. You have to work to meet the minimum income requirement to even be on that program. It's for the underinsured so kids get what they need. Not to bash those who even don't work, but it's not true. I can't imagine how they would treat someone on regular Medicaid. Although it's my understanding they no longer take it and his wife Sherry informed a person on the phone in front of me "it's not worth it" when someone called to see if they took that. One told me they had a lot of kids and they "self insured" them. It was so over the top that it was shocking. To many the kind doctor may be worth it. I get the feeling the idea is for the son to take over one day and he's now a doctor there. I highly recommend not going to him. What he did to me that one day spoke volumes about who he is. I tried to stay, and then the thing happened with the mother/wife Sherry and the overpayment and I'm just done. I took my kids elsewhere and I stayed. It just became not worth it to deal with the rest of his family. However, the other son who works in the office was always kind. I've watched his wife be rude to people on the phone also. I'm just sad to even write this, I was so excited when he got a new business going after his stroke and the issues with Vision Optical. I wanted them to succeed and continue going there. I just can't because you have to deal with the office.

My wife and I have been going to Bauer and Clausen for 3 or 4 years now, and as always my trip…read moreyesterday was fantastic. O.K., they do eyes great. That's the main point, but what puts them at such a high rating for me is the consistently excellent customer service! Everyone there is focused on giving the customer the best experience possible for them as an individual. It's really very apparent, and it clearly is an ongoing emphasis. As to eyecare, I can tell my glasses are doing what they should as I age. I'll be 60 this year. Before I went yesterday I was looking at my previous glasses, and I tried them on. I could clearly tell the last two prescriptions were very close, and were the best for my eyes. It's obvious that my eyecare there is working. Couple that with the service they provide, and Bauer and Clausen is just an amazing place!

The owners have pride in their workplace and took efforts to have a first-class marketing and…read moreinterior design - the little details are all there. When you arrive the first time, you get a little tour. And you might think, like I did, oh boy, how much of this is my VSP insurance going to cover? Seems like a lot of overhead. But at the end of the day, what really matters is the care the docs provide. Everyone did a thorough job both using the latest technologies, as well as some good old traditional phoropter. Never felt rushed. The glasses I ordered came in faster than expected as well, and to my surprise the costs were all very reasonable.

These people are the greatest! Especially Ethan. That cute little man knows how to take care of…read moreevery customer who walks in and is very patient.

Tall blonde employee at the counter was very condescending and rude. Treat your returning customers…read morebetter or they won't return.

I started going to Dr. Kristi Schied since she went into practice. She's always professional and…read moremakes you feel like a valued patient. She's been stellar in helping me find treatments for a not so common eye issue I've had and honestly probably saved the vision in one of my eyes. I absolutely trust her with my and my family's eyes. Her staff, including Lynette, is wonderful too!