I have had nothing but positive experiences with Heights Eyecare. The doctors and staff have always…read morebeen kind, professional, and respectful, and I've received excellent care every time I've visited. After reading the negative review, I felt compelled to share my experience. From what I personally witnessed, the interaction was not as it has been portrayed. The employee was subjected to racist and abusive language, No employee should ever have to tolerate that kind of behavior while simply doing their job. It's disappointing to see someone criticize a business while leaving out their own conduct. Every workplace has a responsibility to provide a safe and respectful environment for both employees and patients, and I don't fault Heights Eyecare for supporting their staff in the face of abusive behavior. I highly recommend Heights Eyecare to anyone looking for compassionate, knowledgeable professionals who truly care about their patients.

Just wanted to come here to gush about extraordinary experience Heights eyecare employee Nadiia…read moreprovided for my young daughter trying out contact lenses for the very first time. As a mom, I could not be more touched when someone takes extra time to take care of your nervous child. Needless to say, now entire family is going to Heights Eyecare for our eyecare needs. Thank you!!

wow! Amazing!! The staff here is professional and nice. We heard about a yearly sale they have…read moreand got some amazing deals. Great quality too!

Absolutely outstanding! Nice facility, clean and well organized. Extremely friendly and…read moreknowledgeable staff. Definitely has that family owned ambience. I would certainly spend my money here over most of the other local options. A note for the owners, thank you so much for a wonderful experience!

Seriously the nicest group of people you will ever meet in an optician office. Sometimes you may…read morehave to wait a bit but trust me it's so worth it. Seek out Mr Syl Scheid because he is just a pleasant man who want to make sure your glasses are the best fit and that you leave satisfied. I guarantee you will leave happy and feel as though you made a friend for life.

The staff only seamed to be concerned with how much money they could get me to spend. I talk with…read morethe man and woman both were not worried if I would be able to see with the new eye galsses.

Leanne was so very helpful when my order was confusing to me. She got my problem worked out and…read moreordered my new glass for me. She was very polite, informative and her customer service was exemplary. I will continue giving my business to ShopKo Optical. Thank you LeAnne for making my experience pleasant.

Went to optical on 24th St., West Billings. Was treated badly by a worker named Patty. She had a…read morered MAGA hat on white cowboy boots and sweatpants. She was very prejudice and rude to us. I am Native American and my son-in-law is from New Zealand. Question is Shopko Vision center MAGA? Must be otherwise why would this employee be wearing her Maga attire?

Billings Family Eyewear have always taken great care of us. Especially when my husband loses his…read moreglasses and has to replace them. We've been with this office for over 35 years, we've seen many changes over the years , however, we still receive great care.

TERRIBLE CUSTOMER SERVICE! I picked up my glasses and when I got home noticed my left lens had a…read morepurple film. I had to give up my glasses for another 2 weeks. They should have caught this before I even came for the fitting. Had to go back and they offered nothing for my inconvenience. Meanwhile between my out of pocket and insurance it was almost $700. NO CUSTOMER SERVICE SKILLS at the management level!!!!

Had my 3rd visit to this office and have been treated respectfully each time. The staff is great…read moreabout answering questions plus researching what my insurance will cover. My insurance has changed in network for glasses this year, which makes me sad as they have been great with helping me chose what looks good on me.

I went to him for over 20 years so it pains me to leave this review. I had two different issues…read morehappen--all since he opened the current business here and multiple smaller ones. First, the doctor himself is amazing. His family, however, is mostly not. The wife called me to tell me I had an overpayment of $30 after insurance. Would I like her to send me a check? YES, I say. But she then never sends one. I stop by when I'm close--a few months later--and ask for the money. She spends a lot of time (reminder, I only know of the refund due to them telling me) and informs me that I actually owed them $10 more than I paid, and she hands me a check for $20. Which is bizarre. Then she tells me to enjoy "a steak on them". What the heck? It was my money, lol, none of it makes sense and she was rude the whole time. The other main issue--is that while I and my husband a had insurance through his work our kids were on Healthy MT Kids because our insurance deductible is $5,000 which means we pay 100% for everything ,so this was to their benefit. Well, it was upsetting to this family. The son, who is now a doctor there, decided it was utterly offensive and showed my kid some frames while saying "Medicaid" frequently. Always with that word louder than the rest of the sentence, which caused other people looking at the glasses to look at me. Every. Single. Time. It was humiliating. At the counter my kid asked for an ice cream and then he said something to me about how I might have to get a job. I stood there with my mouth hanging open, eventually getting in my car and crying while my two kids sat there. The only thing I even qualify for is Healthy Montana Kids. You have to work to meet the minimum income requirement to even be on that program. It's for the underinsured so kids get what they need. Not to bash those who even don't work, but it's not true. I can't imagine how they would treat someone on regular Medicaid. Although it's my understanding they no longer take it and his wife Sherry informed a person on the phone in front of me "it's not worth it" when someone called to see if they took that. One told me they had a lot of kids and they "self insured" them. It was so over the top that it was shocking. To many the kind doctor may be worth it. I get the feeling the idea is for the son to take over one day and he's now a doctor there. I highly recommend not going to him. What he did to me that one day spoke volumes about who he is. I tried to stay, and then the thing happened with the mother/wife Sherry and the overpayment and I'm just done. I took my kids elsewhere and I stayed. It just became not worth it to deal with the rest of his family. However, the other son who works in the office was always kind. I've watched his wife be rude to people on the phone also. I'm just sad to even write this, I was so excited when he got a new business going after his stroke and the issues with Vision Optical. I wanted them to succeed and continue going there. I just can't because you have to deal with the office.

I started going to Dr. Kristi Schied since she went into practice. She's always professional and…read moremakes you feel like a valued patient. She's been stellar in helping me find treatments for a not so common eye issue I've had and honestly probably saved the vision in one of my eyes. I absolutely trust her with my and my family's eyes. Her staff, including Lynette, is wonderful too!

Take my grandfather here. He really likes Dr Paris. They know him there and feels very comfortable…read more The doc gets him in and out. Other patients seem well cared for as well. The waiting room is nice, roomy and comfortable. The location is nice and the office is professional.