While the system works fairly the customer service really doesn't. The home owner needs to give a…read morecode to the employee to discuss issues and most of the time they never ask for it unless I make mention of it. So in theory anyone is capable of coming in and calling them and overriding the security system. The second issue is their equipment eats batteries at a very high rate so batteries are being replaced a couple times a year. Every time batteries need to be replaced it is a phone call and very time process. All in all I do not recommend EPS as there are much better systems out there for same amount of money or less with much better customer service.

Don't do business with these people. I was with a security company they bought, I never signed a…read morecontract with anyone and the produced a contract with a computer font signature. They claim I owe them for 3 more years and will not provide documentation to me on the contract. They also constantly call to upsell you more product, there service sucks and is expensive. To make matters worse the call at 3am to ask if you want service to come replace a low battery. My mother died and they demanded a original death certificate to stop the billing contract. They are the worst company I have ever dealing with. Do yourself a favor and just use Simplesafe.

Salesman was very pushy, preached his willingness to help and be available but has been completely…read moreunresponsive since installation was completed. We've cancelled our service and have requested uninstallation. We have scheduled a service window, twice and have had no one call or show up.

Run far and run fast when they come to your door. The price I was quoted was NOT the final price…read more They fail to tell you that the equipment will cost you an arm and a leg AND take 5 YEARS to pay off. But even if you try to save some cash by canceling the monitoring you apparently can't use any of it on its own. Such a fricken scam. Even if you change your mind if it's not within less than a week you're screwed. I called not a week past the date and they wouldn't do anything. Save some money and get a RING camera. I felt so taken advantage of by this company and I wish I never had anything to do with them.

Very friendly, and courteous at our annual routine maintenance / inspection. Technician was neatly…read moreattiredas always....

From the owner: Since 1957, Vanguard has been Michigan's best-in-class Fire Protection, Life Safety and Security…read moreSystem contractor. (616) 245-8719 From design, installation and commissioning to code compliant inspections, testing and maintenance -- you can call on Vanguard to be your single source solution for fire protection, life safety and security systems. Whether you follow a performance or a prescriptive compliance path, Vanguard helps you reach and maintain your goal to provide a reasonable level of safety, property protection, and public welfare from the hazards created by explosion, fire, and other hazardous conditions. We ensure that testing, inspections, and maintenance are made at specified intervals in accordance with applicable NFPA standards or as directed by the local AHJ. We are headquartered in Grand Rapids, MI, and have branch offices in Traverse City, Kalamazoo, Saginaw, and Detroit. Contact us today and learn how we can keep you and your company safe.

We used ROK Systems to install security cameras and door access control systems at our GR and…read moreMuskegon locations. During the sales process we were provided information and options to help make the system work for our process. During installation we were able to provide feedback. The end result was a highly reliable solution that is used daily to secure our people and facilities.

From the owner: We are a security integrator that specializes in Intrusion Monitoring, Surveillance, Access Control…read moreand Home Automation. Our customer base ranges from single family residential to Fortune 500 companies. All our customers are important to us no matter the size. We can assist from the design phase all the installation and support phases. .

Highly competent and extremely responsive. Net Guard came out and solved many problems the original…read morehome automation company could not be bothered to handle. I highly recommend Kevin and his team.

From the owner: NetGuard Technologies is your all-in-one technology partner, delivering reliable, secure, and…read moreinnovative solutions for businesses of all sizes. We specialize in Managed IT Services, Cybersecurity, Surveillance & Security Systems, Phone & Internet Solutions, Networking & Cabling, and Websites & Digital Marketing. Whether you need to protect your data, connect your team, or grow your online presence, our expert team ensures seamless integration and top-tier support. At NetGuard, we make technology work for you—efficiently, securely, and affordably.

All around great experience. Craig was responsive, efficient, knowledgable, and affordable. Keep…read morehis number.

Craig was extremely helpful when I was locked out of the house. I called multiple other businesses…read moreto help and none of them answered my call but Craig. He was able to come quickly and changed out the faulty locks immediately! He provided us with new keys and locks on the spot. Craig was friendly, funny and an honest and reliable helpful person. It is rare to find such a helpful and genuine service at a moment's notice. Thank you for saving my day!!!

Very Competitively priced! Friendly and easy to work with! Workers were courteous and were very…read morecareful not to leave a mess. I was given answer and suggestions to all my questions and was very happy with the outcome.

I quoted with other electricians in the area and EBC was the most competitive, their communication…read morethrough out the project was hugely appreciated and the quality of there work will speak for itself over the next 50 years. Not only did it pass code with our local inspector every time, they also engineered the switches outlets and smoke detectors in a way that we would appreciate (2 and 3 way switches in most rooms). I came across EBC Security & Electric through my work who often refers them for commercial jobs we need help with. Thank you for sticking to the price you quoted and being up for the challenge on our addition.

Exceptional service! Fantastic work! VerPlank singlehandedly saved my hot tub on a frigid Friday…read moreevening. VerPlank was the third company to check out my inoperable hot tub, and the *only* one that did what it took to fix it! Cannot say enough great things about Dave VerPlank and the service he provides. Hire VerPlank, folks. They take care of you!!!

They came out to do our electrical for basement that is being finished. Both guys were…read moreprofessional. They had to come back to finish since drywall wasn't finished. I had a hard time finding a plumber and drywall person that would actually show up. I had them come to finish so they didn't have to wait. I was worried about that from beginning since it's hard to find hard working people now a days. Well regardless they did an excellent job. The second time the electrician came he finished so he wouldn't have to come back to do the electrical above the vanity. They were very responsive, timely, professional so I would definitely recommend. They were decent in price and I had 3 estimates. I would definitely recommend because they don't gouge you. They did change their address but still located in Comstock Park. 3800 West River Drive Comstock Park, MI 49321