utilized Vivint for years & was a happy customer. I encouraged family, friends, and neighbors to…read moreconsider their services. Unfortunately, after canceling their services due to selling my home, they have continued to charge me for 11 months, refusing to give me a refund. I have been polite and respectful in all of my dealings with them, and in spite of the hours of time spent on the phone numerous times, they have maintained "there is nothing they can do" in returning 11 months of charges to me.
Due to their handling of my account, when I was a satisfied customer for years, I can no longer encourage others to utilize their services.utilized Vivint for years & was a happy customer. I encouraged family, friends, and neighbors to consider their services. Unfortunately, after canceling their services due to selling my home, they have continued to charge me for 11 months, refusing to give me a refund. I have been polite and respectful in all of my dealings with them, and in spite of the hours of time spent on the phone numerous times, they have maintained "there is nothing they can do" in returning 11 months of charges to me.
Due to their handling of my account, when I was a satisfied customer for years, I can no longer encourage others to utilize their services.