I am taking the time to update my review because a handful of recent experiences warranted a one star review.
I returned a few items (full-disclosure: I am a habitual receipt-loser, that being said, I never fuss or complain and I only expect the typical store credit that is appropriate for such a return. I make a point of being pretty easy to please because I know that 9/10 people are generally rude to customer service reps, and so I make a point to go out of my way to be as nice as humanly possible).
Having made minimal returns to this store, I couldn't really remember if there was a specific place to take them. I've been to other TJ Maxx's where returns are done at the very end of the line of registers, so that's where I went. I stood behind another woman who appeared to be returning something. The registers were empty and nobody else was around, and so I just figured this was where returns happened. After almost ten minutes of standing behind her, the staff member (the bald guy who I mentioned in my previous review) finally acknowledged my existence by literally screaming at me and asked what I wanted. I said "I just want to return these". He said "IT'S THE SAME LINE AS EVERYTHING ELSE!" and pointed to the winding line leading up to the registers.
With this he let out an extremely exasperated sigh and went back to belittling to the woman returning things ahead of me.
Had he told me this, maybe, NOT ten minutes into standing there, it wouldn't have been a big deal-- but by this time, the line was about twenty people long. It wasn't that he was terribly involved with the person he was helping or that he didn't see me, he was just busy being a melodramatic self-involved prick, and I guess he assumed I'd just "go away". My mistake.
When I got through the line another 15 minutes later, I could tell the woman working the register where I had landed was less than thrilled to be there (or alive? WHO KNOWS.) My returns were about $80 worth of kitchen items that were too large for my 1950's cabinets. The woman at the register was beyond rude-- and I know everyone has a bad day or doesn't feel like talking to people, but this woman must have been strangling me or stabbing me to death inside her head, because the bad vibes were palpable. I asked her how her day was, trying to be cheery, and she said "I'm leaving soon." My response at that point was "Good" followed by "because you're ruining this day that was supposed to be fun" (that part was in my head).
After that? I walked around the store. Didn't see anything I wanted. Was no longer in a happy shopping mood. Then I left. NBD, right?
Fast forward to yesterday, which was about three months after this last negative visit. I talked my husband into coming with me to get some curtains. We get to the register and I pull out my Tj Maxx card that had been full of the money from my returns from the last visit-- An anticipated $80-ish to spend. Guess how much was on that card? FIVE FREAKING DOLLARS. I thought maybe it was the semi-conscious woman that took 30 minutes to ring up our purchases making a mistake, but nope-- I just got screwed twice in a row. I was so pissed off that I almost turned right around and returned all of the $180 worth of crap we just bought.
Someone might be thinking "Well it's your fault for not keeping the receipt for the total on your gift card from the previous returns!" If you're that person, please go ahead and choke on your own omniscient bs! Sure, I'm an idiot for not keeping a piece of paper from three months ago that recognized that I had a lot of money on my gift card. Know what? I shouldn't have to! If I kept a receipt from every transaction I made, my house would look like a hoarder lived here instead of the insanely fashionable and interior-design-savvy chick that I am, alright? Give me a break. I didn't bother worrying about receipts from previous Tj Maxx purchases because I secretly liked having the incentive of in-store credit enticing me to come back and spend more money there on stuff that I probably didn't need. That's how capitalism works, okay?! Don't judge me.
I don't understand what is happening with this store. Are you purposely hiring incompetent, angry, psychotic, racist people?
I would have killed to work at TJ Maxx when I was in high school or even early college. Who doesn't like TJ Maxx!?
Every good business knows, your staff are the ambassadors of your business. They are the branches coming off the tree, allowing that tree to reach further and do more. When your staff are HABITUALLY rude, incompetent, lazy, or outright STEAL ($75!?!?) from customers, you are asking for someone to come and cut down that tree.
I have no idea what is going on with this store or what the plan is here, but if you're looking to go out of business, keep up the good work.
I'm not happy to have to say that my family will be taking our hard-earned money elsewhere. read more