I was with Jennifer at her previous Farmers Agency and when she left to open her own agency I was…read morereassigned to a different Farmers agent at her old agency. I knew Jennifer was good but my experience with new agent has made it crystal clear that Jennifer is amazing. She worked so hard for me but unfortunately I am NOT receiving the same service now and it's incredibly frustrating. I am counting the days until I can move over to Jennifer's new agency (and have even entertained the idea of switching to a different company so I can then move back to Jennifer in a month or two. If you aren't with Jennifer RUN to get a quote from her new agency!!!!

Their credit card services are faster than I have ever experiences in 40 years! I saw no weak…read moreareas and they deserve your business for personal or business accounts! 10 of 10 in my review Doc Willis

Very good staff! Very attentive! Took the time to rule out everything possible. Wish I had her…read morestaff as my PCP!

I love the Galveston branch, Mary has been my banker for about 3 years now and the customer service…read moreat this location is wonderful.

We have been members of Wellby for over 20 years now. Laura A. and Mary are like Angels. They are…read moretrustworthy and compassionate to our financial needs. They are always in reach when in need, like our Guardian Angels. Laura A., thank you and your team very much for always being there for us. NB

I always receive fast and friendly service when I come to this location. The tellers are very…read morehelpful, and there is never a line. They also allow student organizations to open checking and savings accounts here, which is greatly appreciated!

A manager did reach out to me to address my problem below. I'm going to wait before fully updating…read moremy review to make sure the issue is really resolved, but they did follow through as indicated in their response. -- Their early fraud alert systems don't work and they did not honor my legitimate card dispute. I track every pending purchase on my debit card, and when I saw a pre-authorization for Survey Monkey for over $400, I called UFCU card services the same day to indicate that I did not approve the charge and attempted to get it blocked. It went through anyway, even though the charge was being made on an OLD DEBIT CARD NUMBER that supposed to be inactive. I had turned over the Survey Monkey account when I left my employer several months earlier, so I had NO access to the account and did not know my personal debit account was still on file there. Since my former employer was still using the Survey Monkey account, I tried to work with them and Survey Monkey to get my money back. My former employer did pay Survey Monkey for use of the service, but I was never reimbursed by Survey Monkey, primarily because UFCU kept rejecting the credit, apparently because Survey Monkey was attempting to refund a cancelled debit card number. When I called UFCU, they said they couldn't fix it and I would need to dispute the charge, so I filed a dispute. UFCU then denied my dispute and my appeal to their decision. Consequently, Survey Monkey has been paid twice for the same account, which I have not had any access to, and I am out more than $400 and the time I spent trying to my money back. I strongly advise you to do your personal banking elsewhere. I'm not the type to file a dispute unless I feel like there is no other choice and they did not have my back when I needed their help.

I've asked for 4 consecutive years to be removed from their mailing list because I am not in need…read moreof insurance and they refuse to remove me from their list, saying the larger Farmers list is to blame. Sorry, in this day and age it's got to be incredibly easy to get someone removed off the list. If you can't be bothered with a small detail like this,why would I trust you to my insurance needs?

Angela and her staff are the most attentive, knowledgeable and dedicated insurance agents I've ever…read moreworked with. I am not very insurance savvy but they helped me to understand every aspect of each policy I signed up for. AJ's agency holds all my personal and business policies and I don't feel like I could be in better hands. They let me know when and where I can save money without me even asking... Angela has also made a personal visit to my home when I had an adjuster there looking at my roof... their service is outstanding. I've referred everyone I know to them. They are the best.

We stopped by to use the ATM st this credit union because our credit union recommended this credit…read moreunion... my kids (who's 8 ) ask for change for a $20, 2 &5 and 1 $10... and the lady said no because we are not a member at this credit union... with this level of service to a 8 year old I would never be a member at this credit union... AWFUL customer SERVICE!!!

AMOCO FCU has been my CU/Bank of choice since I was 18 years old. I have had all of my vehicles, my…read morehome, high limit credit card and other loans through them. The rates are great, the approvals have been infinite. I have been in contact a lot more often with AMOCO for different reasons over the past year and my experiences with over the phone services have gotten worse and worse. Attitude is half the battle, and I have been dealing with seemingly annoyed representatives but that isn't even the biggest problem, people have rough days, it happens. The knowledge has been spotty with certain situations and the lack of ability to transfer calls to the correct handlers has also been bad. There has to be more listening to help/troubleshoot instead of listening to correct. Like I said, the rates and approvals are great, always have been. But aside from the wait times, I just haven't been able to find success or at least timely success with my phone calls in the past year. Honestly if I didn't have so much of my financials tied in with AMOCO I would greatly consider leaving.