Love this bank and the staff. They are always helpful no matter the problem. I had a check stolen…read morefrom my mailbox within seconds of this person trying to cash it they were calling me to see if it was fraud and yes it was they quickly put flags out to all banks and had the guy arrested. Very thankful!!

Best bank in the world. Very knowledgeable and great to work with. You will never find the…read morecustomer service anywhere else. We recommend this bank to everyone. They are number 1!

I gave a one star for what I feel like is based on importance and an observation, not implying it…read moreis a fact. really have not had any issues with Amoco. But, I relized something when I went into a 3rd location. I ensure that this is not a racrt thing but an observation. At all 3 locations in Texas I have not seen workers there that look like me. Divercity for me is important. I like to at least shop, and bank where i can see workers that I can identify. I will be closing my account. I hope at the very least this wou;ld be read and understood that this is not a race thing but a observatiion that at 3 different locations I did not see one person that was black except a police officer at the location in Clear lake. I do hope that some day if I decided to bank with Amoco I would see some divercity.

I wish there was a location near central or South Houston, but this is the closest one since…read moremoving. However, this location's staff is always courteous, professional and prompt. I always am in and out in less than 10 minutes and if I have to speak with a banker my wait time is short as well. I love banking with AMOCO FCU!

Excellent customer service. These ladies work hard and very good.Thanks for all your support.read more

I haven't been here long but so far I've had excellent and friendly service without the fees of the…read morebig banks. I was really tired of having fees for everything at my previous bank. They aren't listed on some maps but it is across from the Friendswood HEB.

The people at this Chase location deserve more than a Yelp review! They are always so kind and…read moresweet. I always feel so welcomed. Please keep doing what you are doing all of you guys are great!

Single physical banker working during regular business hours with no urgency or apparent order to…read morehelping. Waited over an hour with no ability to make appointment for something that had to be done in person per the bank. Terrible customer service

Worst bank I've ever done business with. Not enough workers and the ones are here can't do anything…read morewithout a phone call. My accounts were locked down for fraud concerns and after I went home and returned with all necessary paperwork they told me it would take 2 weeks for my account to unlock. I said what can I do they shrugged shoulders No manager available, they told me he would contact me I'm still waiting

Worst bank ever! They don't follow through with anything. Horrible branch. Been there at least 10…read moretimes for fraud on account. They absolutely will not come to any conclusion on anything other than passing it on to next guy. 3 mos. And still nobody has handled my fraud.

The customer service at this bank is not good. I have been a customer for over 20 years years and I…read morehave noticed a decline in the level of service. The local staff is not culturally sensitive and is rude to minorities. Many customer service reps from Asia do not speak English well and in my experience they are poorly trained. The computer software used by this bank is very antiquated and causes issues for customers. Honestly, there are better banks out there. DO NOT WASTE YOUR TIME! Chase does not care about providing good service.

One of the things that I look for in a bank is customer service. This place has the best team I…read morehave yet to encounter. They are so trustworthy and helpful they go the extra mile. If you're looking for a bank that you want them to know you as an individual and not just buy an account number this is the bank to go to. By the way the drive-through is open till 6 PM. Again, the people at this location make the bank amazing!

After many years of banking with this location I decided to close my account after my last…read moreinteraction with their account representative. I went today to request a new debit card as well as update my last name and address. They require more documentation to update a last name than the government! I had my updated driver license as well as my updated social security card...and they still wouldn't update without my marriage license. I asked Avery, their new accounts rep, why the other two legal forms of documentation couldn't suffice and there was no answer except that it wouldn't and that was just how it was. Please tell me why Chase bank only required my updated driver license to change my name but Hometown wants everything but my blood type? Hometown, I really think you need to review this policy as you just lost a longtime customer. Also, some customer service training is in order. Your account rep did nothing to make me feel like I was a valued customer. I may not have a large amount of money in your bank but I should be treated like I'm just as valuable a customer as everyone else. While I appreciate Hometown responding to this review I would like to add that at no time was it ever conveyed to me that the representative would attempt to make arrangements for my marriage license; even after she called to double check with her supervisor on the policy. Also, let it be noted that my DL and my SS card all reflect my maiden name with hyphenated married name. While the name change was the final straw I'd like to remind you that you did not address the customer service issue. Your representative was less than friendly and borderline rude during my brief interaction with her. I will reiterate to you that your branch needs some customer service training and leave it at that.

Any bank but Chase handles their business proffesionly. Chase bank on parkwood is the worst bank…read more They pass you on to next guy and nobody handles even the smallest requests. After such a run around I have to just make sure people know. Wells Fargo friendswood much better

The other day, I brought nickels to exchange with dimes, also exchange $280 for coins too and when…read moreI went back to get them and told them that they still owe me $10 in dimes and the lady said she counted it right. Now, I'm low on dimes. I'm going to stop coming here. I would rather go to another Wells Fargo location.

6 people in line, only one teller. A employee just in the back just looking as the line gets bigger…read moreand bigger and never stepped in. I don't mind waiting but it's pretty ridiculous that and employee won't step in to help she just watches.

Only one teller working. Like out the door on a Tuesday. I…read morewould understand had it been Friday after noon. Why have 5 windows and only One teller ?