Buyer beware. This business took $3250 from us as a deposit for the windows. Vitali, the owner stated that Window City needed this to start production on our windows. We explained the turn around time that we needed the windows done as we have an infant and the windows on our fixer upper are not adequate. He said it was possible and that he would have our windows installed "the last week of October, first week of November at the latest". After many times not showing up and telling us all kinds of insane stories, he did not show up for the latest date that he said they would be coming (December 9, 2019). After calling him multiple times in order to find out what was going on, he finally answered and said he could not afford to pay the balance owing on our windows. After repeatedly contacting Window City in order to try and get our windows (they don't deal directly with customers, only with window dealers) they felt bad for us so explained that no money had been pay on our windows and the full balance was owing. Now it is December 15th and Vitali continues to tell various stories about why he cannot repay us. Some including his etransfer limit is maxed out, he paid window city $2700 but they put it on another account, his daughter has to send the transfer but she's sick. His communication skills are seriously lacking and it's quite clear that he does not comprehend how to run a business or have any customer service skills. As of now, he has provided no services to us and taken $3250 from us with clear intention of ripping us off. Avoid this company at all costs. read more