After going there some times , today I totally lost trust in them, I waited almost two hours after I was told an inspection would take 40 minutes, , the inspection used to be free now is 23 dollars , they showed me a problem with the front tire and I asked if there was no leaks I was told no, a few minutes after they said they had bad news, miraculously a leak appear after they pushed back and forth the tire rod and it started to leak from the transmission, my car went in there with no leaks and after I asked them that question this happened, what a coincidence, I won't go back for sure and now I understand their bad reviews. Be careful with them. They lost another customer. Your team provides good service? Yeah right, they charged me 23 dollars for inspection when they didn't even removed the tires or put air on tires as promised así I pay for them to play with my car waste my time and money and caused my car a leak they admitted before it didn't have a leak suit is what it store deserves. People Do Not Go there! read more

I've been a customer for years but today they lost me, much to my dismay. I price them with a mechanic friend up north who always said their estimates were good or fair. Today I stopped in with an illuminated check engine light and need for an oil change. The quote came to almost $350. Most for an "engine diagnostic" (that they do for free across the street at AutoZone) and $120 for an oil change. He said the cost of oil went up. My battery needed a charge (free at AutoZone) and the oil change was $45 at the quickie lube. I'm disappointed to learn my mechanic can no longer be trusted. I'll be asking around for a new one. read more

I was in last Saturday to get a full set of new tires. Dropped it off in the morning before 11, picked it up just after 4pm. Everything seemed fine. On a side note, when I went to pick it up, my car had been left unlocked in the back of the lot. Nothing went missing, but it seems a bit reckless to me. Moving on.. I didn't drive at all on Sunday, made a short run on Monday and somehow my left rear tire was completely flat by that night. I filled out one of the surveys that they sent out with the problems I was experiencing and then headed over on Tuesday after work to get it sorted out. I got there and the manager asked me a few questions, sent someone over to take a look. All said and done it took maybe 15 minutes. Then she asked the question that has been knocking around my head for the last 24 hours "Why did you write a negative review?" I was surprised, but I said the fact that I had to come back to have them fix my 3 day old tire was not great service in my opinion. Her response "Well, it wasn't our fault. There's nothing anyone could have done different" followed shortly by "next time don't do the survey, just call" to which I smiled, nodded, walked out and felt grateful that I hadn't been charged for the repair on what turned out to be a cracked valve. I have worked in customer service for a little over 10 years and (aside from Comcast) no interaction with a service manager has ever left me that confused. Here's why: 1. If a guest calls in telling me that they found a toenail in their hotel room sink, I don't respond with "Well, that's not my fault" or "Housekeeping does the best they can" I fucking apologize for the thing I had nothing to do with and I let them know we'll fix it and do our best to keep it from happening again. We move the fuck on. 2. If I go to a restaurant and there is a fly in my drink and I let the waitress know, she doesn't say "Well, I didn't put it there" or "Why are you complaining? It didn't hurt you did it?" She fucking apologizes for the fly she had nothing to do with and gets me a new fucking drink. We move the fuck on. 3. A customer comes to me for help. I fix the problem and a few days later they are complaining about me because they had to come back with trouble I *might* have caused in the process of fixing the first issue. I don't tell them "Shit happens". I certainly do not tell them I think they should complain in a way that's more convenient for me in the future. I fucking apologize. I look for ways to make the process better. If it warrants it, I offer compensation. We move the fuck on. 4. The idea that nothing could be done to prevent this is frankly insane to me. I assume - and I could be wrong - that whoever replaced my tires had easy access to all four valves in the process. Given how quickly your team saw and fixed the issue, it couldn't have taken much more time to give each valve a quick look before my car was given back to me. It was in the shop for over 5 hours I could have waited 15 more minutes to not have to come back again. My free time during the week is especially precious to me, and you seemed really nonchalant about wasting it with a second trip. Bottom line here, I don't want anything from your store. I carry no ill will. I do not think you are bad people or even bad mechanics but I can honestly say I am counting down my warranty miles in the hope that I will never have to come back again. I needed to get this off my chest, and now I am moving the fuck on. read more

I always go to Tires Plus to get my car worked on. The reason I always come back is because they are completely honest and do fantastic work. I got into an accident not too long ago and they put my bumper back in place as a courtesy. I will continue to take my car to this tires plus! Highly recommend this location! read more

I had been a Tire Plus customer for more than 15 years, me and my family always take our cars there for Tires, and schedule maintenance. I took my car yesterday for the Lifetime Alignment after having all the VW services done at the local VW dealership. I even got my battery service at the VW dealership. Everything was fine until they called me from Tire Plus to inform me that I needed a new battery, because the battery was dead and they needed to jumpstart the car. If I would it need a battery for sure the VW dealership would it told me (they are way more expensive than Tire Plus), in any case, when I complain to the clerk at Tire Plus they told me that I really needed a battery and the problems was not them, but the VW dealership. Very disappointed with the quality and ethic of this particular location, Bay Street in Eustis. This incident not only cost you a customer, but I will be sure that my family and friends know of this. read more

Best service around... No one is ever at the tire kingdom down the road. These are true professionals!!!! Like the outstanding Service lady who made sure we had all of our problems taking care of. The Store manager is outstanding!!!! Big fella.....but a nice fella. Don't go to Firestone they suck. Go to this store. Honestly worth the drive. read more

Terrible service! These people lie and try to scam you out of money! Terrible place. Daughter took her car for oil change and tire rotation and balance before a long trip. They told her they cannot rotate the tires due to lugs being stripped. She just had service done at the same place 3 months prior to this. They stripped the lugs them selves, tried to charge her and rip her off for 350-500 for a new hub. However the wonderful mechanics said that the brakes are good and even wrote measurements for all 4 wheels. How is it even possible to measure brakes if you cannot take the wheels off? And to want to charge 350-500 for a repair that a part is 115. Really upset that a young lady was about to get ripped off and would've been ripped if I wasn't a phone call away! Will be calling and speaking to the manager and corporate about this! LADIES BEWARE read more

Tires Plus - Stripped lugs "Manley the manager" supposedly torqued! - Tires Near Me - Eustis, Florida

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I've been going to Tires Plus for several years and they've always exceeded my expectations. They don't try to oversell useless products or car parts that are unnecessary like many shops do. My granddaughter took her car there twice because she thought some was wrong and they looked it over and said it was fine, which it was. Many places would have sold her things she didn't need since she was so young and inexperienced. They always guarantee their work and are friendly and courteous and their prices are fair. read more

My front brakes were grinding and I went here for a free brake check to see what was wrong. They called me and told me it would be $1600 to replace all brake pads, one caliper, and I think a couple rotors which seemed steep because my car does not have expensive parts. I let them know my husband would pick up the car since he worked right down the road and we weren't paying for that, he offered a Firestone credit card but refused to provide any information on it. My husband picked up the car and the guy was extremely rude, making comments like "oh you're the guy who can't afford to fix his wife's car." Afterwards, I looked at the invoice they sent and they tried to charge $35 in labor per tag light, which take less than 5 minutes to replace and I had done myself a couple months before. I usually like to give second chances but they were not only steep but were extremely rude about it. read more

This is a second time I visited Tires Plus for full synthetic oil change. Both times I find oil dirty after coming home and checking on stick. Both times I go back and show the dirty oil to manager and make them change it. My question is when I had to go back and change the oil again, how do i make sure the oil is full synthetic ? Second time I also requested for tire rotation. When getting receipt I asked, did you rotate the tires ? He said yes and told me not to wait too long and rotate every three months. Here I trust them again and come home and find out the tires have not been rotated. I look at receipt and there is no tire rotation item called out. What ??? I was too tired to go third time. D.S. read more

I should have known it was going to be bad when I called and they wouldn't even answer the phone. But I had to go out and needed my tire fixed so I thought I would just stop by. When I got there, there was one customer ahead of me and she was taken care of fairly quickly once I arrived. Then he let a guy jump in front of me to check out. This took forever. Finally it was my turn at the front of the line. The guy looked at me and said it's going to be a little while. I said I just have a tire in my trunk that needs a plug I. An just drop it off. To which he just grunted and continued working on tickets from the window. So I left and went to Firestone. There I was greeted as soon as I walked in and they took my tire and repaired it with great service. So just like that you lost a customer. Learn how to deal with multiple customers when you are busy. It's not that hard. read more

Hi. I've taken my car here a few times and they've taken care of my car like it's there own. Taken my car there that day, gave me free estimate on what's wrong with my car, repaired my car and was done by end of the day. Great customers service, great mechanics, and reasonable prices. Will come back again! Thanks guys! read more

Funny. My car's AC was working just fine until I went to them for an oil change. Not saying they're certainly responsible but it's quite the coincidence. read more

I had amazing service! The woman who helped me was very kind and they got the job done. But if you're a female and you're a Young Female who has no clue about cars... they are going to scam you. I paid for a oil change and a tire rotation, not knowing that the tire rotation didn't come with the oil change, I didn't mind paying. But paying $120 for a oil change in a tiny Chevy Sonic was a laugh. Then realizing they didn't reset the tire pressure after rotating the tires, is a bigger laugh after I just blew one. When calling the Vann Gannaway Chevrolet, they straight up told me I was ripped off, because a tire rotation comes free with a oil change... all for like $43. Great service, but if you're a young female you're gonna get ripped off. Even if it is from a female, thinking you can trust them cuz you have no clue about cars. read more

Great fast customer service. Promptly brought my vehicle in and put four tires on at a very reasonable price. I've tried the other chain stores and they just don't match up. Sometimes be patient they have a lot of return customers and they're always busy. Keep up the good work read more

well my A/C went out on my car so I went to Tire City (a corporate store) who charged me $45.00 to tell me the entire system need replacement, then gave me an estimate of $3073.01 $1092.99 parts and $1753.98 labor. That sound crazy to me so I called the parts store O'Rielly's, where they would get the parts and received a quote for parts of about $250.. I called a mobile Mechanic who came to my house and replaced the entire system in 4 hours and the entire bill was $547.00 (parts and labor) over 500% less then Tire City. I am so tired of the corporate greed and fleecing of the American consumer. And of course there is no place on website for a customer review without going thru them for approval read more

untrustworthy and shady. sold me a new tire that was under recall and came apart on a trip. the firestone dealer where it came apart was the one that told me this. read more

Unbelievable... I brought a truck in today since the two appointments I had previously they were "unable to get to it." After not hearing anything for 8 hours I call and was told they are "literally" getting to it rite. So, after having the truck sit there for 12 hours, I head up there in anticipation of them not having done anything, as it is their norm, to find out that my suspicion was correct. My vehicle had not moved. I was told that they just weren't able to get to it again... What's more amazing is the only reason the truck was there was to quite literally have it driven around the block so they can advise if any repairs were recommended. Simple as that, no crazy mechanical work, not even a damn tire balance, just a drive around the block. I serviced all of my vehicles sold at our dealership at this location and EVERY SINGLE TIME this happens. I was completely lied to when I called. The idiot sitting up front completely disregarded anything I had to say. So F em. Take your money and your time elsewhere. read more

My VW Passat check engine like came on took it over to tires plus to have it checked! The manager came out put his code machine on the vehicle and checked it out. Just the gas cap was lose cleared the code on my way! Thanks again read more

Had a 6 pm appointment for an oil change. brought my car in a 5:45. Went next store to the Mexican restaurant for a drink and chips. Came back an hour later. My car was still not on a lift. There was only 1 car on a lift and 4 employees hanging around. One of them said 2 of the guys were off. They know how to make an appointment, but don't know how to keep it. They offered no explanation or deal if I came back. They truly acted as if they couldn't care less. Since when did mechanic shops get to be like doctor offices. read more

I recently serviced my car for an oil change on a Friday. Without my knowledge the tech working on my car left the oil cap off. I didn't drive much over the course of that weekend, however, on the following Monday I drove from my residence in Tavares to my office in Dr Phillips. While I didn't drive my car for most of that day, I did drive a considerable distance (80 miles round trip), on the highway, in 95+ degree weather, with the oil cap off. Upon my return home that evening, my car was smoking a considerable amount and smelled like burnt oil. I located the oil cap right at the entrance of the hood pull. I notified Tires Plus of the issue and was advised to come in first thing Tuesday morning. I arrived Tuesday and was told they would de-grease everything under the hood and check all important parts (spark plugs, etc). I drove my car the rest of the day and everything worked fine. Upon starting my car Wednesday morning, my air conditioner stopped working and was only blowing warm air. I returned to Tires Plus around 5pm that evening and discussed the issue. I was advised to take it to the dealership as it may be an issue that would be covered under warranty. Upon taking my car to the dealership on Friday (a week after the initial oil change) the service tech reported to me that an external part (a/c clutch) was covered in de-greaser and that is what caused the a/c compressor to break. I returned to Tires Plus to report the issue and ask for responsibility to be taken, to only be told no they were indeed not responsible and that all the components of my a/c compressor were in fact internal, so it was just a weird coincidence that it broke immediately following their mistake. So either the dealership is lying about my car's components or Tires Plus is. The sequence of events are a little too coincidental. I have been a long time customer and have gotten service at multiple locations throughout Central and South Florida and I have NEVER experienced something like this. I'd like Tires Plus to take responsibility for their mistake and reimburse me for a new a/c compressor. read more

I did full synthetic oil change on 4/7/15. At home when I check oil, it's dirty as before the oil change. Next day I complained and finally got oil changed. Would I go back again ??? How do I believe that thay change my oil filter ? How do I know they put full synthetic oil and not a trash regular oil ?? read more

I've gotten tires there a few times and always at great prices and quick service. These people didn't try to obnoxiously up-sell me or talk down to me like most auto shops do. read more